Room was dark with no windows to a clear street

Great location, friendly and helpful staff and good breakfast

Stayed in March 2024

Nothing

Friendly and welcoming staff

Stayed in March 2024

There was construction noise very early in the morning and all day but not the hotels fault.

The location was brilliant, a short walk to the main area but still quiet compared to the main area. The staff were lovely, and able to organise a private taxi to the airport for us. The reception staff on the desk at check out was amazing, so open and friendly. There was a safe in the room also which was good. The beds were also comfortable.

Stayed in March 2024

Helpful staff. Great breakfast!

Stayed in March 2024

The air conditioning unit was on the older side and did not function very well, but luckily it was not too warm at this time of year in Hanoi.

It was in a very convenient location and breakfast was good!

Stayed in March 2024

We had to change the hotel for the first night and that hotel was definitely worse. Staff seemed uninterested and breakfast was pretty bad. Hanoi Golden Holiday was fine, except of pretty loud construction work at 6am next to the hotel. Wasn't possible to sleep anymore.

Nice big room with a window, good location and exceptionally friendly staff. Breakfast was simple, but fine (egg dishes, fruits, some bakery stuff and vietnamese dishes).

Stayed in February 2024

I recently stayed at the Hanoi Golden Holiday Hotel with my fiancé, and can say without reservation that it was one of the best hotels of our lives. From the moment we arrived, we were greeted by warm and attentive staff, creating a friendly and welcoming atmosphere that immediately set the tone for an exceptional stay. The hotel's facilities were impeccable, combining elegance and comfort. Our room was spacious, well-appointed and offered a magnificent view of the city. The meticulous cleanliness and attention to detail in the decor really added a touch of luxury to our stay. The service at the Hanoi Golden Holiday Hotel is truly exceptional. The staff were always available to meet our needs, offering helpful recommendations on local attractions, restaurants and must-do activities. Their commitment to customer satisfaction was evident in every interaction, creating a personalized and memorable experience. The breakfast on offer was simply delicious, with a variety of choices to suit all tastes. The quality of the products and the meticulous presentation added a gourmet touch to every morning. The hotel's central location facilitated access to Hanoi's main attractions, which greatly contributed to maximizing our exploration time. The Hanoi Golden Holiday Hotel surpassed all our expectations, and I highly recommend it to all travelers looking for an exceptional experience in Hanoi. Many thanks to the entire hotel team for making our stay so memorable!

Stayed in December 2023

A bigger window but not really possible for central Hanoi without paying a higher price.

We asked for a quiet room so got a room away from the road with a very tiny window. However for one night this suited us. Room was large - 2 large double beds in it and was clean and well presented. Staff were really friendly and area was within easy walking distance of main town around the lake. Breakfast was quite basic but for the money excellent value.

Stayed in February 2024

Nothing - all great

Fantastic!

Stayed in February 2024

Great accommodation and customer service. Awesome breakfast

Stayed in February 2024

The room smells like oil by around 630am, the reason is the kitchen is an open area just below the reception area. I suggest putting in proper ventilation or totally enclosing the kitchen in its own room. Would've given 10 stars if not for this issue.

The receptionists Ms Kim and the other guy are very nice and helpful. They provide daily breakfast with limited selections, but the food is good. Location is within old quarter, so you can walk and explore the area without the need to take public transportation. Overall a good stay, value for money, and would recommend.

Stayed in January 2024

The staff is amazing, kind and warm at all times. The reception is superb and available to satisfy all your needs. Very good place.

Stayed in January 2024

Shower

Staff

Stayed in January 2024

Nothing. All good

We had a fantastic stay. Every staff member was so lovely, polite and helpful. Ms.Kim and Happy helped us a lot with various things. Although the hotel is in a busy area, the room was quiet.

Stayed in January 2024

The breakfast was very average and I‘ve had nicer hotels overall in Vietnam for less but it‘s the city and therefore the value for money was still ok.

Clean and big rooms. Good location within the old quarter. The staff was very friendly and kindly let us check in early after a long flight and stored our luggage until the room was ready.

Stayed in December 2023

Everything is good I don’t have complaints

The breakfast was very good and the hotel has a lot of variety, the staff is very friendly and they helped us a lot Highly recommend

Stayed in December 2023

Convenient, friendly, comfortable, great wifi, very good breakfast. Very helpful arranging an English-speaking doctor to help with an ear problem. We didn’t have a real window but that meant no street noise and very quiet nights.

Stayed in December 2023

None

Staff were very accommodating, special mention to Kim (front office), Wen (cook) and Fis (not sure with spelling, but he works as a porter and cook). Kim helped us book our tours. Freshly cooked and prepared food in morning, thanks for Wen and Fis. Would like to thank all the staffs especially to these 3, Kim, Wen and Fis.

Stayed in December 2023

Everything good

Amazing staff Very good breakfast for the price we paid Amazing room very comfortable and clean :) Is our third hotel in Hanoi and we finally found the one!

Stayed in November 2023

It was the best stay in Hanoi. Room was spacious, clean and well equipped. Staff was super friendly and helpful.

Stayed in November 2023

Nothing it was perfect.

The service here is excellent. The staff are very friendly and nothing is too much of a problem. Ms Kim and Mr Happy are wonderful people who made our stay most enjoyable. Our room was big and clean, the street below is lively and interesting which makes the balcony a perfect spot for a morning coffee. All our travel requirements were organised by the hotel including our Halong cruise, Sapa train and the reunification express and we were not disappointed. We were in Vietnam for a month and this was our favourite hotel by far. Highly recommend.

Stayed in October 2023

There wasn't much of a city view actually though it didn't really matter to us. Rooms were a little older than what was shown in the pictures though still very well maintained.

It was cheap and the location was really close to the night markets. The morning breakfast was really simple but very nice and tasty. The staff are fantastic and really friendly. We checked in late and the front desk staff was happy to change our rooms (they had upgraded us but it had an extra bed which we didn't need). Welcome drink and cold towel upon arrival was a sweet touch.

Stayed in October 2023

Breakfast could be better, room fee should be charged at check-in instead of at checkout

We got a family room with no windows, the bed was huuuge, we had to move the bed to open our suitcases.

Stayed in September 2023

There was construction noise from a nearby site, but only during the day so it did not really bother us too much

Room up grade. Quiet room in a busy district. Great value for money.

Stayed in September 2023