Furniture could use some maintenance as most of the closet doors are about to fall off. Staff is nice but the hotel or the staff are not flexible at all. They will charge you even if you want to check out late by 1-2hrs. You have to pay full price if checking out at 5pm which I feel is ridiculous. Most of the hotels in Vietnam allow you to check out late ( free at least 3hrs after check out time) unless they are fully booked.

Rooms are nicely designed in old fashion way. Very clean and spacious.

Stayed in September 2023

The staff were so helpful and went out of their way to help us.

Stayed in October 2023

Nothing.

Location is in the old quarter of Hanoi. Brilliant.

Stayed in October 2023

Good

Stayed in September 2023

Breakfast could have been better. I ordered the vegetarian sticky rice and it came with pork floss so I couldn’t eat it. Wifi was unreliable.

The staff were very helpful and nice. They had very good communication and helped me organise tours.

Stayed in September 2023

For our short stay this accommodation was perfect. The balcony seemed a little unsafe.

Night clerk that let us check in at 3am was lovely. Woman on reception in the morning was also lovely and walked us to our taxi. Very good level of English.

Stayed in September 2023

Everything

Stayed in September 2023

Very cosy room and a great location. Breakfasts were quite good. We enjoyed our stay a lot. Thank you!

Stayed in August 2023

The staff of the Hotel is extremely kind and responsive - they organised a seamless transfer upon arrival, as well as a SIM card for a local phone. They also stored our suitcases during our 3 day trip to Sapa and upon our return early morning they accommodated us back way ahead of the check-in time. Always gentle and going an extra mile to make sure the hotel guests are comfortable.

Stayed in July 2023

Close to the city center, big rooms.

Stayed in August 2023

Really enjoyed our stay here. Staff were extremely helpful & friendly

Stayed in June 2023

Nothing

Great warm friendly hotel, good location , knowledge staff and friendly

Stayed in July 2023

Minor Airton issues, but only temporary

Lovely staff. Very friendly and helpful. Gave us a larger room without additional cost just so that we had enough space with the cot inside. Perfect location

Stayed in July 2023

Good

Stayed in July 2023

Reception have always been friendly and helpful. They were able to offer me services and tours according to my expectations. THANKS !

Stayed in June 2023

This is the only hotel in the Old Quarter that we stay at every year. We love the attention to detail here , the staff always greet you with a smile and good morning we feel like they are family . Bich Thuy or Julie to us runs this hotel very well . If you need help with tours, taxi, airport pick up or drop off she has it sorted. All the rooms we have stayed in are well equipped comfortable and quiet and we love the location down in a little alley and in walking distance to most places .

Stayed in July 2023

1 - The air in the room was surprisingly very very dry. We didn't realize it at first, but after mistakenly getting water on the floor while showering, the bathroom floor dried super quickly, and during the night, my partner and I both noticed how thirsty we were and how dry our sinuses felt. Anything hung to dry in the room could dry quickly (a thin handkerchief in like 10-15 minutes) 2 - One quirk we noticed with hotels in Vietnam is the "cold" water is actually quite warm (we assume the water tanks are on the roof and absorb heat during the day); this hotel's "cold water" was quite warm! (uncomfortably so during the early evening) 3 - Bathroom door wouldn't simply close (and stay closed like a normal door does); it would pop back open several inches. To keep it closed, you had to lock it (this was true for our room, on 4th floor) 4 - Because the mini-fridge is on the same circuits as all the other electricity/outlets in the room, it turns off every time you leave the room. So, things in the fridge wouldn't stay cool.

The room was spacious and the beds were very comfortable! My partner was very pleased with the spacious size of our room and the balcony, too. We did some laundry by hand and things dried very quickly on the balcony. The room was also very cool (but the A/C wasn't freezing us) and quiet; we didn't hear any noises and weren't bothered by anything or anyone else. Curtains were great and blocked the sun comfortably, and you could sleep peacefully. Not only did you receive 2 bottles of water per day, but there was also a water cooler on the first floor that staff gave us permission to use (we asked!). Breakfast was plentiful, and there was variety (as well as a list from which you were invited to order a dish, too) if not the most delicious we have had.

Stayed in July 2023

Location of hotel is on an ugly corner, a bit dodgy, especially to come after dark, after dinner...and difficult to find from the street. Also noisy at night and I am a heavy sleeper usually... But it is close to everything, so from that point of view, it was good.

Staff was very helpful and present. Beds were comfortable and room was clean. Breakfast was nice too, with eggs to order and plentiful.

Stayed in July 2023

Very accommodating room wasn't available right away so they upgraded us

Stayed in July 2023

Nothing at all

We had a great stay here. The women at the reception were really helpful with booking our tours. I got sick before 1 tour and they helped us arrange a bus ride back and even a partial refund which I really didnt expect. They really went above and beyond to help us. Would definitely come back here! Thanks so much!

Stayed in July 2023

Nothing comes to mind.

The staff was really courteous and gave their best to make our stay a memorable one. By far the most amicable reception I have received in any country. They even provide competitive rates if you organize your trips/tours from them. Even when I missed breakfast, they packaged it for me to go. If I ever get the chance to visit Hanoi again, I know where I will stay. Thank you for being such gracious hosts

Stayed in July 2023

Hotel was a little hard to find when we first arrived as it is down an alley, but once we knew where it was it was good.

Staff were very friendly and helpful.

Stayed in June 2023

The staff were incredibly accommodating, especially Ruby and Julie, who were knowledgable, enthusiastic and always ready to help. They made our stay much easier by helping us book a Halong Bay Cruise, watching our luggage, and making sure we got to our destinations safely! Location was convenient with lots of food places nearby, and room was clean and well-prepared. Would recommend this hotel to anyone - and will be coming back ourselves!

Stayed in July 2023

liked everything

The service at the Royal was superb. The team looked after us through our three days with them, they even arranged a cake for my sons birthday during the Halong bay cruise and upon our return they had decorated our room and left cakes for my wife’s birthday a really nice touch. The staff were very knowledgable on restaurants and things to do in and around Hanoi. The hotel is well located on the edge if the old quarter and close to the attractions. The rooms were very clean everything worked so we’re well worth the money we paid. I would definitely recommend the royal to anyone coming to Hanoi.

Stayed in July 2023

Room upgrade. Very nice staff. Decent breakfast and they even made it for us to go when we had to leave early the next morning.

Stayed in May 2023