26 Phat Loc, Hoan Kiem, Hanoi, Vietnam
#112 of 872 hotels in Hanoi
Guests' ChoiceBased on 346 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
9.7
Value for money
9.2
Free WiFi
8.9
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End of dialog contentReviewed: 4 June 2024
Zay
QatarThe room is really nice and the bed is so comfy to the point that you will have the best sleep whenever you lay down in bed… and the services from the owner and staffs are top notch. Every inquires we have, they provide us with the useful information all the time patiently … we stayed there for three nights and all of em were amazing.. Almost forgot the breakfast is so delicious. When I first make the booking I inquired about the decoration with flowers and balloons for our anniversary thinking how much would it cost but the owner do it for free and the cake is also cheap but the taste and quality is so good ..I’m surely coming back to this hotel whenever I’m coming to Hanoi. And yeah the location is spot on ….! It’s near to almost all the tourist places
Stayed in June 2024
Reviewed: 4 June 2024
Martin
BelgiumWe don't have something to tell. Every room is different. Good but different.
The personal was friendly and helped with everything. Breakfast is delicious. The hotel have flair/style. Air-conditioning is good working. Smart TV where you can watch the pictures of the day. One bottle of water is cost free every day. Fruit and snacks provided in the lobby.
Stayed in May 2024
Reviewed: 18 May 2024
Sam
United KingdomN\A
Peter was very good with all the questions I asked him. The hotel rooms were great for the price and the breakfast was fantastic
Stayed in May 2024
Reviewed: 16 May 2024
Marianne
CanadaThe hotel was very clean and the personel at the front desk was very helpful without ever being insisting on buying tours. The breakfast was amazing (try the pancakes)!
Stayed in May 2024
Reviewed: 15 May 2024
Harley
PhilippinesI wanted to share my feedback about our stay at your hotel. It was truly superb! The staff were incredibly friendly and welcoming, which made our experience even better. The location was perfect for us, and having fast internet was a huge plus, especially for those who need to work remotely. Overall, it was a fantastic experience, and we look forward to staying with you again in the future. Thank you for providing such a wonderful stay!
Stayed in May 2024
Reviewed: 8 May 2024
Mellonie
United KingdomBreakfast was freshly cooked scrambled / omelette was delicious In the old town but easy to find Staff went beyond expectations in providing me with information and help
Stayed in May 2024
Reviewed: 6 May 2024
Amanda
United StatesThe owner and all of the employees were so nice! As a solo traveler I felt so safe and taken care of. Check in was easy, breakfast was amazing and everyone was so attentive and kind.
Stayed in May 2024
Reviewed: 5 May 2024
Tristan
GermanyVery good location, old quarter easy to reach. Very good breakfast, where you can order a la carte. Staff was very friendly and cared a lot about our well-being. Would book again.
Stayed in May 2024
Reviewed: 4 May 2024
Mehdi
United Arab EmiratesNice.location and staff was very helpful
Stayed in May 2024
Reviewed: 1 May 2024
Mikhail
JamaicaPeter !! Number one
Stayed in May 2024
Reviewed: 1 May 2024
Charlotte
FranceA bit old fashioned but that’s Hanoi’s standards
The size of the room, the view, the size of the bed which is very big and the kindness of the hotel manager who is very helpful and arranging! He let us leave our luggage for the whole day and proposed to take a shower before leaving which was game changer!
Stayed in April 2024
Reviewed: 30 April 2024
Vanda
RomaniaGreat stuff - helped us organise all the tours and airport transfers, very good breakfast, clean, very good location.
Stayed in April 2024
Reviewed: 23 April 2024
M
IndiaThe approach road is very narrow and congested.
Hospitality of the staff is good.Mr. Peter, was very nice and helpful. Location is very good. Good for Indian vegetarians, as there is a Gujrati restaurant near by.
Stayed in April 2024
Reviewed: 19 April 2024
Cambodia
VietnamNothing, to say!
The hotel has high-class amenities, a big variety of breakfast buffet, and the hotel staff is very friendly and welcoming. They are always standby to assist you.
Stayed in March 2024
Reviewed: 16 April 2024
Tyler
United States-
Location, breakfast, service, and dedication to cleanliness and comfort were all amazing!
Stayed in April 2024
Reviewed: 16 April 2024
Luis
Germany-
Really beautiful hotel, nice and attentive staff, western style breakfast and vietnamese breakfast available. Stunning, large rooms I really had a nice stay.
Stayed in April 2024
Reviewed: 15 April 2024
Ailbhe
IrelandStaff were very helpful- man waited late for our arrival. Location was brilliant for us. Very comfortable beds.
Stayed in April 2024
Reviewed: 15 April 2024
Kaur
MalaysiaNone
Clean n closest to all facilities. Thanks to the hotel staff..extremely accommodating!
Stayed in April 2024
Reviewed: 15 April 2024
Jsoares22
QatarWe were a family of 2 adults and a 2 year old. The room was nice and comfortable. The staff were excellent. Peter and his wife were very hospitable and made us feel comfortable. The breakfast was decent for the price. In terms of location, the hotel is located in an alley. However, it's just off the main road which has many restaurants and coffee shops. It's a 10 minute walk to the lake from the hotel.
Stayed in April 2024
Reviewed: 8 April 2024
Marie
AustraliaThe management and other staff turned over while we were there. We had to walk to another hotel for breakfast on the last day.
Good position. Friendly, helpful staff, great breakfast. Nice room, clean.
Stayed in April 2024
Reviewed: 7 April 2024
Nargiza
KyrgyzstanBreakfast, room and staff
Stayed in April 2024
Reviewed: 31 March 2024
Alice
United KingdomThe coffee in the morning was a little weak. We like a good strong cup on a morning. Although it is difficult to fault this hotel as it was really good.
The staff at the hotel were fabulous. They were so helpful, kind, and friendly. The location was really good, very close to good coffee shops, bars, and restaurants. A short walk to the Hoan Kiem Lake. The room was very clean, with a turn down service daily providing fresh towels every day. The breakfast was good and fresh food cooked to order. We would highly recommend this hotel and would stay here again. The staff could not have done more.
Stayed in March 2024
Reviewed: 26 March 2024
Tristan
CanadaCleanliness could be slightly improved in the common area such as the dining room for breakfast.
Very nice location in old quarter of Hanoi. Staff was super nice and helpful for any questions about trip planning, transportation and tour booking. We had lots of special requests as we were a group with different plannings and Julie was able to fully understand and accommodate our group.
Stayed in March 2024
Reviewed: 24 March 2024
Nigel
United KingdomAll good...staff friendly & helpful.
Stayed in March 2024
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