Reviews of Hanoi Hola House
12A Phố Lý Nam Đế, Hoan Kiem, Hanoi, Vietnam
#68 of 181 B&Bs and Inns in Hanoi
Guests' ChoiceReview score
Based on 22 hotel reviews
8.3Score breakdown
-
Cleanliness
8.3
-
Comfort
8.5
-
Location
9.0
-
Facilities
8.2
-
Staff
8.8
-
Value for money
8.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
-
Reviewed: 3 January 2024
Sharon
Australia7 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Clean, comfortable, and great location for the price. Directions to the property were easy to follow. We also loved the phố just around the corner each morning!
Stayed in December 2023
-
Reviewed: 21 November 2023
Marsha
Germany26 reviews3 helpful votes8.0“The owner is super nice and helpful… also organizes a can of you need one… easy to extend your stay if your plans are ch”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom wasn’t really clean to be honest 🥺… found a couple of hairs etc…
Location was super… nice cafes bars close by… the famous train street is just 800 m away…
Stayed in November 2023
-
Reviewed: 10 June 2023
Kaitlyn
Australia18 reviews4 helpful votes9.0“amazing stay”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
bed was very hard
really cute room, nice owner
Stayed in June 2023
-
Reviewed: 23 March 2023
Adam
Poland2 reviews2 helpful votes8.0“it was a pleasure to stay here, host was super responsive and the room was very clean. located on the verge of old quart”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
room and the whole building was a little bit too humid, close to being moldy, even with the AC set to dry. it was still ok but it could use better ventilation, especially the bathroom which took a while to dry.
location, neighborhood, private bathroom, interior, quiet, clean, fast Wi-Fi, spacious, bed, AC, amazing host
Stayed in March 2023
-
Reviewed: 17 November 2022
Estefanía
Australia34 reviews2 helpful votes8.0“Too expensive for Hanoi.”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
Too expensive for Hanoi, and the location wasn't very good. the room is nice, big, and the private bathroom is very nice. Far from the city centre, and really expensive comparing with all the other places around.
Stayed in November 2022
-
Reviewed: 28 May 2024
Da
United Kingdom3 reviews10“Good to be back”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Everything
Yes decorating and size of the room 😍
Stayed in May 2024
-
Reviewed: 25 May 2024
Jasmine
United Kingdom16 reviews10“A good nights sleep”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Gorgeously soft bed sheets. Great locations, spacious and well decorated rooms. Easy self check in.
Stayed in May 2024
-
Reviewed: 22 April 2024
Simon
Germany43 reviews3 helpful votes10“Perfect value for money in the heart of Hanoi.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
The house is located only a few minutes walking from the busy and interesting streets of the old quarter. Still, it’s a very quiet location and we slept perfectly. Also the room was clean, AC working well and the bed is very comfortable. Own Bathroom was clean as well and hot water working well. We’d definitely come back! The owner will help you with any kind of questions and always answered very fast.
Stayed in April 2024
-
Reviewed: 22 March 2024
Nelliebea
United Kingdom8 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted via mobile
rooms were beautiful, amazing location and the owner helped me find a bag i lost on the bus! 10/10 we had an amazing stay!
Stayed in March 2024
-
Reviewed: 29 February 2024
Roma
Spain1 review10“Acogedor”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
Comfortable bed, nice place, good area, very family driven.
Stayed in February 2024
-
Reviewed: 19 November 2023
Gene
United States11 reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
The room I paid for CLEARLY stated (2 times) that there were two beds. There were not. When entered the room and contacted the host about it... she basically just said they did not have rooms with two beds,,,, they could bring a mattress to put on the floor. I would not have booked the room to begin with had it been truthful and said there were only a single bed. (next day the booking page had been changed).... I would normally assume it was a mistake however "two beds" was not only stated twice on my room's booking page, but it also appeared on other rooms as well. Make of it what you will.
Stayed in November 2023
-
Reviewed: 6 November 2023
Raklfc
United Kingdom191 reviews72 helpful votes5.0Passable- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
Property difficult to find. Once you find the road then have to navigate through a few passageways to find the house. Was not able to check in till 3pm room was not ready had to wait for someone to come and clean the room from previous guest. Bathroom is separate from the bedroom. You have to exit the room and go across the stairwell. I did not find this convenient. In addition the bathroom has no ventilation and had a lot of mosquitoes I had to exterminate many. No mini fridge in the room, had to keep in the downstairs kitchen. Could hear noise from the guests in the room above and also the neighbouring properties. Had to check out by 11.30am which considering I had to wait to check in I wasn't pleased with have liked some flexibility to take my time and check out a little later.
Bed was comfortable albeit low down. TV in room and worked well with my streaming device over their wifi. Large room with a seating area and colourful wall art. I stayed solo but plenty room for 2 or maybe 3 if someone wanted to sleep on the sofa. Located in a quiet area and not far to walk to Train Street. Host was responsive to messages.
Stayed in November 2023
-
Reviewed: 4 June 2023
Emily
United Kingdom32 reviews5 helpful votes10“great location, clean, comfortable and communicative host”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
the weather in Hanoi during our stay was extremely hot so the aircon didn’t feel as effective as we hoped but that is the only complaint - we understand this is not a fault of the accommodation but just something to bear in mind if the weather is extreme
easy self-check in process, room exactly as pictured and described. everything was clean and comfortable and the host was very communicative
Stayed in June 2023
-
Reviewed: 24 April 2023
Louise
United Kingdom15 reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
Bathroom was damp and a bit smelly, no bins in the room and neither the bathroom nor communal Bins were emptied in our 4 day stay. The front door locked by padlock and chain which we didn't think was safe in the event of an emergency if we needed to leave the building quickly.
Big and clean room, good air conditioning, fast Internet
Stayed in April 2023
-
Reviewed: 30 May 2024
Cемен
France24 reviews4 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
-
Reviewed: 31 March 2024
Erika
Sweden7 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 19 February 2024
Zhou
Philippines9 reviews8.0Very good- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
-
Reviewed: 31 January 2024
Tim
Netherlands10 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
-
Reviewed: 3 December 2023
Anh
Vietnam1 review10Exceptional- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
-
Reviewed: 24 December 2022
Robert
Germany15 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2022
-
Reviewed: 3 November 2022
Anonymous
Vietnam1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2022
Showing 1 – 22
