17 Nhà Chung Hàng Trống, Hoàn Kiếm , Hà Nội, Hoan Kiem, Hanoi, Vietnam
#164 of 878 hotels in Hanoi
Guests' ChoiceBased on 1660 hotel reviews
9.1Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
9.0
Staff
9.5
Value for money
9.1
Free WiFi
9.5
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End of dialog contentReviewed: 25 April 2024
Heather
AustraliaOffered no information about the premises on check in.
Comfortable bed, hot shower
Stayed in April 2024
Reviewed: 23 April 2024
Eloise
Czech RepublicWe had a fantastic stay here! The hotel is centrally located, in the heart of the hustle and bustle of beautiful Hanoi! Sabi was an exceptional host, making sure that everything was perfect! The rooms are comfortable and stylish, Restaurant has amazing views of the city and the breakfast delicious! Thank you to all of the staff for a memorable stay!
Stayed in April 2024
Reviewed: 23 April 2024
Fernanda
United KingdomGreat place, rooms are pretty calm comparing to the other places in the city! Staff is top!!! Sabi helped me a lot, she is speaking English perfect and such a nice person! For solo travelers super super safe and you feel at home! Quality is great - strongly suggest
Stayed in April 2024
Reviewed: 23 April 2024
Giselle
IrelandWonderful find for us..this hotel combined a high standard of quality, comfort and value with authentic Vietnamese hospitality and service. Breakfast buffet is really excellent with fresh fruit, juices and yogurt. Hot food offerings brought to your table. If you fancy something not on the menu, chef will do their best to prepare it for you. I took advantage of the spa in the hotel and enjoyed a massage.
Stayed in April 2024
Reviewed: 23 April 2024
Jasmine
United Arab EmiratesGreat hotel, friendly and super attentive staff, very high quality breakfast. Excellent location. Thanks for the front desk staff!
Stayed in April 2024
Reviewed: 23 April 2024
Beatrice
NorwayStaying at The Lheritage Diamond Hotel in Hanoi was a delightful experience. I was welcomed by smiling and kind staff from the young man outside greeting me as I got of my taxi to the nice ladies at the reception desk. This continued throughout my full stay. My room was very nice! Comfortable, quiet, and with high class amenities. I took a bath and the bath oil is just so relaxing. I also went to the hotels SPA and I must say my cupping massage was very pleasant, very professional. I enjoyed it so much! Breakfast buffet is so delicious. So many dishes to choose from, fresh and I could see the kitchen staff checking on it constantly, and the waiting staff was also very kind and professional. The location is so convenient, right in the heart of Hanoi Old Quarter, walking distance to everywhere you want to walk to. Yes, I had a wonderful stay and it will certainly not be my last one.
Stayed in April 2024
Reviewed: 23 April 2024
Artemisia
DenmarkWhat a fantastic hotel! The service was amazing. We checked in almost at midnight and were greeted with juice and the friendliest night staff. The next morning, we had the free breakfast and it was so fresh and delicious. You could have custom pho and omelet's and there were so many vegetarian options for our friend. And we had a staff member come to our table, give us a map and asked what we’d like to see. And not in an intrusive way….just super helpful! Would absolutely recommend this centrally located hotel to Hanoi visitors and definitely my friends! Again, just the nicest staff and great service.
Stayed in April 2024
Reviewed: 22 April 2024
Enrique
Netherlandsexcellent location
Stayed in March 2024
Reviewed: 19 April 2024
Elisa
United KingdomNothing
We came here as we cancelled our second time stay with a previous and very disappointing hotel we stayed at (same stars, same rating, similar price), and we were very glad we did! Great location, quiet room, comfy and real 2 bedroom beds (not 2 singles pushed together), very clean, fantastic staff, good breakfast with a nice view over the city. We got a room upgrade, and that was welcomed! They instantly sorted us out with our onwards travel without being pushy. Highly recommend this hotel!
Stayed in April 2024
Reviewed: 18 April 2024
Scott
United StatesNothing. Location was great, room and hotel very clean
This is a great boutique hotel in the heart of the old quarter. The deals you can get are terrific BUT what makes this place special is the heart and soul that you get from a staff whose sole mission is to make you happy. I tell you they will help you with anything you need and then some. A shout out to Ms Sabi who was my guardian angel when my visa didnt come through and I had to cancel some bookings she made for me. Plus all the good advice she gave. Me in the area. And to mgr mr Martin Do who also worked his magic. But the rest of staff will make you feel like your family. When I come back to hanoi. I will stay here again
Stayed in April 2024
Reviewed: 16 April 2024
Aathen
NepalN/A
I chose Hanoi L'Heritage Diamond Hotel & Spa after reading reviews in Booking.com. Like everyone, I found Miss Sabi extremely helpful. As soon as we arrived, she drafted our itinerary to the very last day of our stay. Other staff were also very welcoming. Breakfast was yummy. I wouldn't hesitate to recommend L'Heritage to other travellers, and I definitely would stay here again when I visit Hanoi next time.
Stayed in April 2024
Reviewed: 16 April 2024
Keelin
PhilippinesExcellent hotel in the heart of Hanoi. We stayed here 2 nights on vacation. Front desk was very friendly and accommodating, and walked through a brochure on local sights and culture. Lots of ‘extras’: at check out, they quickly checked our room to make sure nothing was left behind, had same day laundry service, and gave us a to go breakfast for our 6:00am airport departure. The room was very comfortable. Location was great, close to old quarter and also the pedestrian only area around the lake.
Stayed in April 2024
Reviewed: 15 April 2024
Allen
NorwayThe staff were amazing. Nothing too much trouble, especially helpful to the solo traveller. Checking in a breeze, clean rooms and sumptuous breakfast. Highly recommend. A big thanks to Sabi on desk for help sending mail to UK, who organised cake for my birthday. Also Jame at the travel desk who organised my forward travel. Best service ever
Stayed in April 2024
Reviewed: 15 April 2024
Bruno
SwedenWe stayed at Lheritage Diamond hotel & Spa. The staff were ever so nice, attentive and welcoming. We also loved the breakfast every morning, great selection of food and all very delicious. Location is perfect. Walking distance to all main attractions and we therefore didn’t spend any money on getting around, as we just walked around the city. The hotel can also organise day trips which we booked and it all went very smoothly. We definitely felt looked after and safe. Thank you very much to all the staff and a special thank you to the Hotel manager that welcomed us and also brought me birthday cake! Thank you!!
Stayed in April 2024
Reviewed: 15 April 2024
Caradoc
Czech RepublicThis is a charming hotel with a great vibe and is in the heart of the bustling Old Quarters. It was great value for money, the room had everything we needed. The staff at the front desk were amazingly helpful and attentive. The breakfast was really nice and they made pancakes on request. They were happy for us to leave our belongings there once we returned from our cruise, and in between our flights, even though we weren’t staying an extra night. I believe the Hanoi Lheritage Diamond hotels make for a more personal experience. It was a great stay!
Stayed in April 2024
Reviewed: 15 April 2024
Charles
SpainAbsolutely awesome. Loved my stay, will definitely be my go to hotel when in Hanoi. Sabi is by far one of the most genuine, nice receptionists I have encountered, thank you for your local suggestions. I honestly can't recommend this hotel enough
Stayed in April 2024
Reviewed: 15 April 2024
Emery
DenmarkLovely, helpful and professional staff. Nothing was an issue and they arranged Halong Bay cruises, cars etc. The Hanoi Lheritage Diamond Hotel is in a great location and rooms very spacious and comfortable. We wouldn’t hesitate to recommend this hotel!
Stayed in April 2024
Reviewed: 15 April 2024
Galvin
NorwayA wonderful place to stay in a vibrant, convenient part of Hanoi. The staff were incredibly helpful and full of information to make our stay such a great experience. The bed was super comfortable and the breakfast each morning was delicious.
Stayed in April 2024
Reviewed: 15 April 2024
Jason
UkraineWe were welcomed and offered ginger tea whilst we sorted out paperwork. The rooms were a good size, clean and had a lovely bathroom. Breakfasts were good, fresh eggs, omelettes and pancakes cooked for you. The staff were all lovely, friendly and helpful. The hotel is centrally located in the old town so easy to get about. There is a lift. I would stay again.
Stayed in April 2024
Reviewed: 15 April 2024
Jocelyn
AustraliaGreat little hotel in the madness that is Hanoi Old Quarter. Staff were very helpful and friendly. Sabi at reception arranged a fabulous 2 day cruise for us to Halong Bay and taxis too and from the airport. The hotel is near the lake where you can access the open top bus to all the attractions on offer in the city, also have a lovely evening stroll.
Stayed in April 2024
Reviewed: 15 April 2024
Maynard
CanadaThe staff at this hotel are beyond expectations. Jame at reception was probably the best you could imagine. So helpful. He would book trips and organize anything you need. The breakfast is fit for any King. So much choice, you won't need to eat until the evening.
Stayed in April 2024
Reviewed: 15 April 2024
Archibald
United KingdomThe hotel's location is excellent, easily accessible from the airport, within the Old District but not too close to all the noise. Walking distance from every good places to visit. Lots of good shops and restaurants around. It is surprisingly affordable with good amenities and the staff are extra helpful and courteous. Rooms are clean. The breakfast is superb. It is on the penthouse level, good view of the city from above. Highly recommended. It will be my hotel of choice when I come back to Hanoi.
Stayed in April 2024
Reviewed: 15 April 2024
Amory
ItalyI spent two nights in this hotel. The room I stayed is great. The facilities and the spa are excellent and the service is great as well. The staff are welcoming and helpful. It value for money.I will stay in this hotel again if I return to Hanoi in the future.
Stayed in April 2024
Reviewed: 15 April 2024
Phelim
PortugalIf you are looking to stay in the old quarter of Hanoi please do your self a favour and stay here. The breakfast served in the morning is also excellent with a mix of bread, bacon and noodles.... The room we stayed in was really comfortable with a bed big enough to fit three! (or two people assuming the starfish pose). Overall the service at The Hanoi Lheritage Diamond Hotel was outstanding and the staff really were first class. Thank you to all the employees for making our trip to Vietnam wonderful. Highly recommend!
Stayed in April 2024
Reviewed: 12 April 2024
Mari
JapanThe room was very nice, but the aircon was difficult to control. This meant I found it difficult to get a good night's sleep.
Breakfast was very good and the location of the hotel was perfect for walking around in the Old Quarter. The staff were very helpful with local information and organising interesting tours.
Stayed in April 2024
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