Clean room, great staff, good location

Stayed in January 2024

The location was a bit of a walk to a lot of main attractions.

The staff were excellent and very helpful. They did their best to make sure my stay was great.

Stayed in January 2024

Nice quiet place to stay. Probably the only place in Hanoi where you won't here the traffic! Staff are beyond helpful and so nice. They asked about your day every day and will help with everything.

Stayed in December 2023

Nothing everything was great! I wish I bookt earlier with you guys instead of the other hotel that I had this wash way beter!

The staff the where great! Keep it up ladys 😉 Helpt with everything that you needed, the brought my bags up while I went into the city centre, the room was clean a hot shower with a good volume on it! And a comfy bed! What else does one need more! Price wise for this place perfect!

Stayed in January 2024

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I absolutely loved my stay here! Great beds and clean facilities. The staff is amazing, very friendly and helpful! Best place to stay at in Hanoi!

Stayed in January 2024

There was a ticking sound on our floor, maybe a board that's loose and making a sound in the wind. I loved it because it sounded like rain to me and made me sleep like a baby, but I can imagine some people might find it disturbing.

Super friendly staff, always ready to help, give advise in a pleasant way. We loved our room on the 7th floor, a view over the city. Cute alley where the hotel is located, full of people selling kitchenware.

Stayed in January 2024

Could have been better location No city views as specified

Clean Great staff

Stayed in January 2024

It was a little confusing finding the hotel, but that in itself is a gem because you feel so local. The location is so unique and I loved walking through the alleyways once I figured out which street to go down. The fluorescent sign outside the hotel was also extremely helpful.

Wish we could’ve stayed longer here!! The staff were SO friendly, and the location is just perfect for exploring the city and the night markets. The terrace view of the train tracks is so cute. Despite the closeness of the tracks, we couldn’t hear the train while sleeping at night.

Stayed in January 2024

i have literally no complaints.

We had a wonderful time here. The moment we came in we received the most warming welcome. They explained everything so well whether it was the neighborhood, tour activities or the hotel stay. they were so patient and helpful. All the people who work there were so nice and so sweet, always smiling and very kindly spoken. The communication was amazing, every step of the way with all the questions we had whether we were in ha long bay or ha giang loop they answered all our questions and helped us through everything. The tours booked through them was the greatest experience! Especially ha giang loop, what an amazing company we went with and wonderful people. The bed was great too, they had an extra soft mattress on top of the bed which was so nice instead of the firm beds in other hotels. The rooms was exactly what it looked like on booking.com. The security of the hotel at night was great too, so kind and helpful. i will definitely come back here! Thank you soo much Rosie, QT, and the other beautiful kind woman for a great stay! I really appreciate everything you did for us!

Stayed in January 2024

Very clean.

Stayed in January 2024

Everything was great

Great location, nice staff and really comfortable room

Stayed in January 2024

Communication between staff

Loved how informative and helpful the staff were.

Stayed in January 2024

The mattress was too firm for my liking but that depends on personal preference. Solo female guests might find the walk up the quiet lane to the hotel a bit uncomfortable at night. However, the lights of the hotel are welcoming and there is always a friendly face waiting there to greet you

The staff at the hotel were especially welcoming and helpful, lovely people. The small hotel is on the edge of the Old Quarter and is quiet, without any street noise. The lane where it is located is fascinating: a market street for kitchen goods, bustling by day, quiet at night.

Stayed in January 2024

Like it all!

Location was amazing. In the old town down kitchen ware alley 😆. Opened our balcony right onto the train station- it was like our own personal train street! The staff were so so caring and friendly and happy to help with anything- called airlines for us, booked tickets to puppet show, organised taxis. Clean and Comfortable!

Stayed in January 2024

Nothing!

The location and view of the train tracks is unbeatable. The staff could not do enough for us - special thanks to Michelle, Rosie, QT and Ken!

Stayed in January 2024

Lovely lovely, trust worthy and reliable people. Very clean rooms. Standard is like a good 3 Star european hotel. Location within the city is very central but still quiet. They offer tours to different places in the north of Vietnam too. Highly recommend the 3 day motorbike tour to Ha Giang Loop. Once in a lifetime experience. Spectacular. Well organized by pros who know what they are doing. You will travel in a group of approx 20 people though.

Stayed in January 2024

Staff were so friendly and helpful. Room was lovey and clean and quiet

Stayed in November 2023

The property was easily located. Staff were friendly and polite Good location with plenty of food options nearby. Staff were attentive. Laundry service reasonably priced.

Stayed in December 2023

Nothing

Everything! From the most amazing service from every member of staff, to location, room, balcony. It is 5 minutes walk to the beer street, market and the lake. We have also booked our Ha Giang Loop tour which was recommended by Rosie and Michelle and we absolutely loved it. Nothing is too much trouble for the staff there and always helpful and smiling. We have stayed over the Christmas period and they even left us a Christmas card in the room and little gifts when we left. Absolutely loved the place and cannot recommend it enough!

Stayed in December 2023

No natural light or windows

It was clean and orderly

Stayed in December 2023

Room was big, clean and comfortable. Hotel offered great tours/activities and was also in a great spot near to most things.

Stayed in December 2023

The first time we had issues with the water pressure on the shower and switches between hot and cold once in a while. Water pressure was fixed the second time we stayed there.

We stayed here twice for 2 nights. Located at the north of the old square in a quiet alley. The staff was amazing and very friendly. They have 24/7 staff so it was no problem when we arrived close to midnight. We did the Ninh Binh 1 day tour with this hotel and it was very well organized with a great guide definitely recommend.

Stayed in December 2023

Staff

Stayed in December 2023

Shower water pressure not stable, temperature fluctuates frequently.

This was our second stay here during the same trip and the room was more spacious and comfortable. There was a minor plumbing issue in the bathroom which they fixed within minutes and offered discounts on airport drop-off and laundry to make up for it. The best hotel staff I've interacted with during my whole stay in Vietnam. Location is fantastic, and rooms are clean and comfy.

Stayed in December 2023

The room was a bit on the small side but we managed just fine for 2 nights. The shower water pressure is not stable and fluctuates between cold and hot unexpectedly.

The location is excellent, definitely recommend staying in the Old Quarter. The room and bathroom were very clean, beds super clean and comfortable. The staff was amazing and incredibly helpful with any requests we had. We also did a few loads of laundry, the service was fast (same-day) and so cheap, highly recommended if you're in the country for a long trip.

Stayed in December 2023