As mentioned, we did not like the room we checked into because it was not the same as the pictures, the pictures on booking.com are promotional/stylised photos that were not true to the size or style of the particular room we booked (Standard room). It was a little smaller than we expected and was badly decorated, with a large, out of place mural of a tree. The bed was also different to the pictures, and had no valances to hide the bed base. I think the pictures on booking.com for the standard room needs to be updated to show the tree mural, or the tree mural needs to be painted over completely, so that you can truly relax in the room. The room we moved into was better decorated and more stylish (A Junior suite) This is a lovely hotel, but rooms need to be like the photographs shown, to maintain expectations.

Great central location, and all the staff are brilliant, very polite and attentive, they speak brilliant English too and went above and beyond to ensure we had a comfortable stay! Good choice at breakfast and great service! Street facing rooms will have some traffic noise, but the noise is not too bad and it does quiet down in the evening. Rooms are clean with nice bathrooms. We were not happy with the room we checked into (Standard room) because it did not look like the pictures, so we asked to move rooms. The reception staff were so kind and efficient, they handled our request very well and helped us move into a different room straight away. This new room was much larger and better decorated (Junior suite) The manager apologized to us in person, and the reception staff checked if we were happy in the new room the next day, so we feel they really do care about the guests experience here.

Stayed in February 2024

The location of the hotel is perfect, accessible to walkable touristic places (Hoan Kiem Lake, Beer street, and etc). Grab Bike was also not expensive to go from one place to the other. I stayed in a Superior Double room for 3D/2N, room was clean and it was quiet. The room has amenities like: shampoo, bath gel, toothbrush, bathrobe, mini bar and safe box. Breakfast was nice and with good view as its on the top floor. Tourist Map also available from reception. As a Solo traveler, i felt safe staying in the area. Also very close to restaurants, spa's, market and bars. They have sofa in the lobby where you can stay for long period of time. The Room rate was very affordable even if its in a prime location. I want to emphasize on their staff, namely: Arthur, Percy, Daniel and Jackie. They were all very accommodating and Friendly.. Always there to give you a helping hand even Mango Shake.. :) I discovered a lot from them, places to visit and things to try. I also discovered that some of them are students and others have another job.. I salute this boys who works very hard. They are Hanoi La Selva Central Hotel's greatest asset.

Stayed in May 2024

close to everything

Stayed in May 2024

Nothing

- Excellent location - Friendly hotel staff - Good breakfast

Stayed in May 2024

The staff was extremely helpful and nice. The location was perfect for exploring around the city. There are tons of shopping and restaurants very nearby. Will definitely stay again.

Stayed in May 2024

Didn't expect such a small room, and it was a suite. The coffee at breakfast was disappointing but the food was ok. The price of the room didn't seem reasonable for what we got, but maybe it's the norm in Hanoi

Mr Jackie was super helpful and attentive to our needs, booking our tours and checking in on us regularly. All the staff very friendly and courteous. The location was optimal if you want to be amongst everything.

Stayed in April 2024

Had to book some where else because La Beaute was "overbooked", and we were lucky to get a room here! Nice and helpful staff and a clean room. A pity we had to leave after 1 day

Stayed in March 2024

I actually liked everything about the property, I don’t have anything negative to say.

The property was in a great location due to the walkability. It is in a touristy area but perfect for sight seeing. Even though the room was in the middle of the action, it was surprisingly quiet, I didn’t hear any noise when trying to sleep (I was on the fourth floor so maybe that’s why). The room itself was very cute and clean. It was small, just a bed in a room but it was perfect for me as a solo traveler. The breakfast was included with stay, and was delicious. Also the staff was very friendly, I would stay here again.

Stayed in April 2024

NOTHINGGGGG

Totally loved this hotel!! Booked it as a last resort as the original place I booked was so unsafe I left immediately upon check in. Booked La Selva in replacement and walked over to check in. Even though it was a last minute booking, the staff did the check-in swiftly (though they forgot to get me to pay until the next day). Location was fabulous, near the main junction in old quarter. Anytime I’m out in the old quarter area, I would walk back for a rest if I wish to, and it’s just a 5-10 minutes walk from everything. Circle K is just across the street. Room was fabulous, alil old in the toilet tiles and flooring, but overall clean and neat. They do housekeeping every day while I’m out. Laundry was 50k dong for 1kg, which would be done by the following day. Really great!!

Stayed in March 2024

We were provided a room upgrade. However, we were moved to a room in a wing without an elevator.

The breakfast was ala carte and served fresh and warm. The staff was friendly and helpful.

Stayed in March 2024

I wish the dining room was open in afternoon ; or maybe lobby should have coffee/tea/ cold drinks available

Jackie & Staff were very pleasant & accommodating…

Stayed in March 2024

Nothing

Nice bedroom with a big comfortable bed and en-suite bathroom. Netflix on the TV so you can chill in the evening, which we loved. The hotels location is perfect and you can walk everywhere. Breakfast was so good, a huge selection and the waitress was so lovely! The staff in general were great. Would highly recommend 😁

Stayed in February 2024

Good service but a little expensive, perfect location. Room a bit small

Stayed in February 2024

The laundry service was a little expensive.

The customer service is the best. Every one on the staff is very nice.

Stayed in February 2024

the room was slightly small but it's cos it's in the middle of town.

fantastic location, breakfast location had a great view. the food was decent and we really had a good time.

Stayed in December 2023

The room was chilly, since there was a cold front in Hanoi during our stay. AC helped a bit with max heat.

The breakfast was very tasty. We even got some breakfast to go for our early early morning checkout. Free room upgrade upon arrival. Location close to lake and old town.

Stayed in January 2024

Truly one of the best places we stayed in Vietnam. The staff were incredible polite & helpful, we felt very welcomed. The rooms are beautiful designed, you can find everything you need, very clean and comfortable. The breakfast was the best we had on our entire backpacking trip. It’s „a la carte“ so no buffet, which we appreciate because buffets can get very dirty and smelly (and finally great pancakes with maple syrup and not honey like everywhere else). Location is great for first time visitors, you are right in the middle of all the touristic attraction, all walkable but still have your quietness when in the hotel. For the price this hotel is really exquisite. Unfortunately I was sick but the staff helped me so much, packing breakfast for me to the room, doing late check out and more. Definitely helped me recover faster!! Will come back to this one when again in Hanoi :-)

Stayed in January 2024

The location is very convenient; the room is clean and well-equipped, also bed is of moderate firmness. What impressed me the most was the attentiveness and considerateness of the waitress. Due to overslept, we were rushed to meet up for the tour immediately. While waiting for the tour guide, an attentive waitress overheard the conversation and immediately prepared a whole set delicious sandwiches for us to take away. It was really a surprise. So considerate!

Stayed in December 2023

The staff are amazing, the location is prime and steps away from all the interesting places

Stayed in January 2024

The rooms are quite small but if you’re planning to be out and about it shouldn’t be an issue!

It’s my second time staying here, because I love the location of the place, the breakfast and how quiet the rooms are at night. The reception staff is also lovely - Special thanks to the girl who made the effort to speak to us in Spanish so my mom could understand (sorry I don’t remember your name!). Will definitely be recommending this place and staying again in my next trip to Hanoi.

Stayed in January 2024

Nothing!

The location was perfect. The staff were very helpful, they let us see two rooms before deciding which we would like. The breakfast was also lovely!

Stayed in January 2024

Rain shower didn’t quite work, but the other shower hoses did,

Central location, very helpful and friendly staff, quiet room away from street noise.

Stayed in December 2023

Very good breakfast, with both Vietnamese (e.g. pho) and Western options (eggs, croissants etc). Excellent location, very close to Hoan Kiem lake and right in the heart of the Old Quarter. Very friendly and helpful staff. Clean, comfortable rooms.

Stayed in November 2023

Staff were professional, very friendly, and very helpful.

Stayed in December 2023