62 Hang Bac Street, Hoan Kiem, Hanoi, Vietnam
#197 of 879 hotels in Hanoi
Guests' ChoiceBased on 535 hotel reviews
8.7Cleanliness
8.7
Comfort
8.6
Location
9.4
Facilities
8.6
Staff
9.3
Value for money
8.7
Free WiFi
7.9
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End of dialog contentReviewed: 15 May 2024
Ciarán
IrelandStaff were very helpful for organising activities.
Stayed in May 2024
Reviewed: 14 May 2024
Jessica
IrelandI gave my laundry in in the evening and it hadn't been done the next morning like I'd been told but I think it was just a miscommunication amongst staff.
Location was good, room was clean and spacious.
Stayed in May 2024
Reviewed: 12 May 2024
Milla
AustraliaThe tv wasn’t working, but it really wasn’t an issue since there is so much to do in Hanoi, you don’t spend time in the room.
Our stay here was exceptional! The staff was really helpful and kind to us. We arrived late at night and the staff was still in here to help us to get our room sorted. The room was spacious and cleaned every day by their lovely housekeepers. The location was spot on! I think this place is definitely worth the money!
Stayed in May 2024
Reviewed: 11 May 2024
Alejandra
BoliviaNothjng
The staff was nice , the rooms very comfy and the location great
Stayed in April 2024
Reviewed: 10 May 2024
Varsha
IndiaLocation
Stayed in May 2024
Reviewed: 9 May 2024
Alfie
United KingdomVery nice rooms in a great location
Stayed in May 2024
Reviewed: 8 May 2024
Shu
SingaporeCleanliness can be improved. The walls are thin so the noises outside can be heard but the noise level is also dependent on the other stayers
Convenient location. Value for money.
Stayed in May 2024
Reviewed: 7 May 2024
Gillian
United Kingdomnothing
The staff were amazing especially Lucie she couldn’t do enough for us , she happily sorted and booked all our trips and transfers , breakfast had everything fresh and something new on offer every day , it was right in the heart everything on your doorstep great location 🤩
Stayed in May 2024
Reviewed: 5 May 2024
Cheryl
United KingdomHelpful staff that could not do enough for you. They knew us all by name the evening we arrived, and made us feel welcome and at home. The location was fabulous.
Stayed in April 2024
Reviewed: 5 May 2024
Khondakar
Bangladesh.
Helpful team Clean room and wash room Good breakfast
Stayed in May 2024
Reviewed: 4 May 2024
Nannan
GermanyLocation is good. Room cleaning everyday. Staffs are very nice and helpful.
Stayed in May 2024
Reviewed: 4 May 2024
Kerryn
AustraliaBed was so large that sheets barely fit across but not a problem
Very helpful and friendly staff, breakfast was great and plenty of it. Location was convenient, bed enormous
Stayed in May 2024
Reviewed: 4 May 2024
Rohan
Australiaroom did not have a window or any view.
Very friendly staff and great breakfast.
Stayed in May 2024
Reviewed: 4 May 2024
Sanchit
IndiaStaff was very polite and cooperating. Communication was very engaging. I could get my trips booked through them before arriving, via WhatsApp. Location wise there are all essential amenities at a Stone's throw. Enjoyed the stay!
Stayed in May 2024
Reviewed: 3 May 2024
Holly
United KingdomNothing
Absolutely amazing! I’ve been travelling for a couple of months and needed a break. The hotel was very accommodating and made me feel very welcome. It was a buffet style breakfast and you could order fresh hot pancakes with whatever sauce you desire. Beds were comfy and rooms very clean. Would stay again
Stayed in May 2024
Reviewed: 3 May 2024
Ray
GermanyVery clean Hotel Very helpful front desk to arrange booking of nice trips to Ha Giang and Long Bay Great support from Rose and Lucie Very quiet even in the middle of the old town quarter
Stayed in April 2024
Reviewed: 30 April 2024
Don
United KingdomExcellent location for seeing the sights of Hanoi that I had on my list. Breakfast was fine - many choices on the menu. The staff were excellent, very friendly - organised trips for me - Halong Bay is a must - I booked 2days 1 night - if I were to go to Hanoi again I would book 3days 2 nights. Train Street is well worth a visit - 10/15 minute walk - check the times of trains.
Stayed in April 2024
Reviewed: 30 April 2024
Elena
ItalyThe bed and the room were not too clean and there were some ants in the wall and some forniture.
The location was great, staff very nice and helped me booking tours and transfers. When I had some issues the staff tried to help. Breakfast was decent.
Stayed in April 2024
Reviewed: 29 April 2024
Noorhasanah
MalaysiaAll is good
The location is strategic and staff is very helpful. Thank you Lucie
Stayed in April 2024
Reviewed: 29 April 2024
Balaji
IndiaFriendly staff . Especially i would like to take this opportunity to thank Lucie and team.
Stayed in April 2024
Reviewed: 26 April 2024
Julie
United KingdomWe have no complaints.
Very conveniently located in the centre of the Old Quarter and all facilities provided including a nice breakfast and comfortable bed but what makes this place special are the staff who are very helpful and friendly. We thoroughly enjoyed our stay.
Stayed in April 2024
Reviewed: 26 April 2024
Nick
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 24 April 2024
Tanaka
JapanClean room
Stayed in April 2024
Reviewed: 22 April 2024
Craig
New ZealandThe travel agent was happy to help, but I think there were language barriers and we had to change our plans and bookings a because she booked us on the wrong date. That said once the tours were organised properly the quality of the tours were of a very high standard and we enjoyed ourselves in at Halong Bay.
I like the cleanliness, the size of the room and the bathtub. Breakfast was good. You could order hot food from the kitchen or enjoy the buffet of hot and cold foods.
Stayed in April 2024
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