22/5 Hang Voi Street, Ly Thai To Ward, Hoan Kiem District, Vietnam, Hoan Kiem, Hanoi, Vietnam
#100 of 879 hotels in Hanoi
Guests' ChoiceBased on 2251 hotel reviews
9.1Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.7
Value for money
9.2
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Abhijeet
AustraliaStaff is really friendly
Stayed in May 2024
Reviewed: 16 May 2024
Helen
IrelandRoom was quite small
Lovely staff and the furnishings were nice. The bathroom was well kitted. Good location
Stayed in May 2024
Reviewed: 16 May 2024
Will
United KingdomThe hotel and the manager Mr J were very accommodating and helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Stephanie
CanadaJust be mindful with rooms with window, as the view’s on an small alley and facing another building. Also, the bathroom isn’t a separate room rather than separated by glass « walls » and the shower can be slippery. It all worked amazing, just saying it to avoid surprises.
Jack’s service was oustanding, very helpful. Good breakfast, the overall staff service was great. The hotel is super clean, also.
Stayed in May 2024
Reviewed: 15 May 2024
Goswami
IndiaN/A
Brilliant stay with amazing breakfast!
Stayed in May 2024
Reviewed: 14 May 2024
Renato
Philippines—
Simply warm
Stayed in May 2024
Reviewed: 14 May 2024
Mishari
Saudi ArabiaEvery thing was great the staff the services the staying
Stayed in May 2024
Reviewed: 14 May 2024
Kayla
CanadaReally enjoyed our stay! My boyfriend and I travelled here for vacation. We should up late in the evening. And were able to accommodate for us. The room was exactly what they showed online. Very clean and enjoyable stay.
Stayed in May 2024
Reviewed: 11 May 2024
Albert
United StatesExcellent service and location. Excellent breakfast. Wonderful staff.
Stayed in May 2024
Reviewed: 10 May 2024
Mariam
Netherlands.
The friendlyness and carefulness of the personal
Stayed in May 2024
Reviewed: 10 May 2024
Zara
GermanyThey were very nice and kind. We had a good stay at the hotel.
Stayed in May 2024
Reviewed: 10 May 2024
Anurag
IndiaSupporting staff at property.
Location and staff behaviour.
Stayed in May 2024
Reviewed: 9 May 2024
Said
United StatesGreat 👍 accommodation, great staff, helpful in suggesting places to go and good deals for tours... Jack is a cool 😎 guy, very customer service oriented!! loved it!! Sammy
Stayed in May 2024
Reviewed: 8 May 2024
Nóra
HungaryStaff always very supportive
Stayed in May 2024
Reviewed: 8 May 2024
Fenny
IndonesiaThe location is superb, easy to get around and the staff is very helpful from the day we arrive to the day we departed. For our next visit we will definitely come back to Paradise center hotel.
Stayed in May 2024
Reviewed: 6 May 2024
Oshani
CanadaNothing
Excellent hotel and Jack was the best! Gave us amazing service. Highly recommend!
Stayed in May 2024
Reviewed: 6 May 2024
Lee
SingaporePerhaps the balcony view is a little dissapointing
The staff is friendly and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
Dave
AustraliaHotel entrance is off the street down a short alley We're met by welcoming staff Room was small but perfect for a couple Hotel is central and a short walk to the lake lots of good eating places in the area Perfect for a couple of days to sightsee with a good breakfast and very polite helpful staff Value for money Hotel
Stayed in May 2024
Reviewed: 5 May 2024
Rizaliz
Singaporefriendly and helpful staff, very good location, clean room
Stayed in May 2024
Reviewed: 4 May 2024
Vanessa
SwitzerlandDue to the high ratings we had quite high expectations as well, which were not all met. For instance was breakfast very simple and the overall impression of the property a bit chaotic.
The staff was extremely friendly and helpful and would always give us good recommendations for exploring Hanoi. We were also allowed to store our luggage at the property while we were on a 2 day trip to Sapa and to take a shower before heading to the airport on our last day. The location is perfect - walking distance to many sightseeing spots.
Stayed in May 2024
Reviewed: 4 May 2024
Jonathan
AustraliaVery clean and staff very helpful.
Stayed in May 2024
Reviewed: 3 May 2024
An
South KoreaNothing
J very nice, helpful and friendly
Stayed in May 2024
Reviewed: 3 May 2024
Yuchen
SingaporeNothing. The weather maybe
Excellent breakfast, friendly staff.
Stayed in May 2024
Reviewed: 30 April 2024
Mick
United KingdomNothing
Great location, staff were excellent,rooms on the small side, Aircon good,everything you need and clean. Breakfast ok. Staff organised trips and taxi pick up and drop off all very good
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content