22/5 Hang Voi Street, Ly Thai To Ward, Hoan Kiem District, Vietnam, Hoan Kiem, Hanoi, Vietnam
#101 of 872 hotels in Hanoi
Guests' ChoiceBased on 2316 hotel reviews
9.1Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.7
Value for money
9.2
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2024
Gagan
QatarThey charged us for drinking water . We stayed with them for three days with 500ml of water .
Staffs have very welcoming nature & hospitality , Location of the hotel is good , They can improve some facilities in the hotel . For examples , bathroom size , a/c needs to be fixed .
Stayed in June 2024
Reviewed: 6 June 2024
Vijayan
SingaporeThe staff are very friendly and helpful. The breakfast is very good. Different variety was served compared to other hotels. Unique experience! Good experience 😊
Stayed in June 2024
Reviewed: 5 June 2024
Nonoka
Japannone
Hotel was so comfortable, located at the convenient spot from the old quarter!
Stayed in June 2024
Reviewed: 4 June 2024
David
IsraelNothing
Very very good stay
Stayed in June 2024
Reviewed: 4 June 2024
David
IsraelNothing
Everything was great, the service is excellent, rooms are clean and comfy
Stayed in June 2024
Reviewed: 4 June 2024
Nisa
FranceJack was very kind with us Thank you for everything !!
Stayed in June 2024
Reviewed: 3 June 2024
Michelle
Canadanone
We were in Hanoi for 3 nights. Great location, within walking distance of attractions in Old quarter. I appreciated that it was on a quiet side street so that there were no traffic noises. Breakfast was delicious, with many options including western and Vietnamese. The staff were very friendly and easy to communicate with. They helped us book an overnight cruise to Halong Bay, and a day tour to Ninh Binh. They also helped us arrange airport transfers. We had an excellent stay and would go back again!
Stayed in April 2024
Reviewed: 3 June 2024
Mira
United KingdomI had a very good massage at the hotel. But the masseuse seemed to have a cold and did not wear any mask.
Beautiful room, easy check in.
Stayed in May 2024
Reviewed: 3 June 2024
Hashim
MalaysiaNone
Value for money and friendly staffs
Stayed in June 2024
Reviewed: 1 June 2024
George
United KingdomVery central in the tourist area of Hanoi, will lovely rooms and very helpful staff
Stayed in May 2024
Reviewed: 1 June 2024
Anna
AustraliaPlumbing was quite sensitive (toilet blocked) but staff fixed promptly, the shower was difficult to figure out and hot water took good 5 min to heat up, electricity plugs were loose in the sockets
Super friendly staff who go above and beyond, nice sized room, great location
Stayed in May 2024
Reviewed: 1 June 2024
Niketan
SingaporeThe Breakfast can have more variety. They can improve the Spa facilities. Plus it is locked early morning. So in case the people have to leave early morning, they would have top wake up the Reception. I can understand this is a small setup, but they may need to be a bit more innovative on this.
Good Central location with friendly and courteous staff who went out of their way to make our stay comfortable. On our request, they made a decoration with flowers for our room on our wedding anniversary day. They even arranged a taxi for us at a very early hour for our return to the airport. I would like to thank Lyn who was very friendly and arranged the decor for our anniversary. The hotel organized good tours to Halong bay and Nin Binh.
Stayed in May 2024
Reviewed: 1 June 2024
Ramya
IndiaWe had an excellent experience in here. Tom even offered us a late check out and the entire staff were very polite and super friendly. Highly recommend. Will surely come back again. Total 5 starts!!!
Stayed in June 2024
Reviewed: 1 June 2024
M
JapanVery kind staff
Stayed in June 2024
Reviewed: 31 May 2024
Arthur
United KingdomVery comfortable and clean. Staff very friendly.
Stayed in May 2024
Reviewed: 31 May 2024
Namuuntsetseg
AustraliaIf you arrive late at night to check-in, the hotel is situated in a little dark corner, which made a bit harder to locate.
Special thanks to friendly staff who went above and beyond to accomodate our stay. Especially Tom, Matthew and Lyn. They made our stay at the hotel enjoyable.
Stayed in May 2024
Reviewed: 31 May 2024
Linda
AustraliaAmazing hotel, the service is the best I have ever seen. Our trip in Vietnam got shortened and that is why we had to cramp a lot of things/tours in a very short time and we thought it was not going to be possible due to logistical reasons such as tour times and hotel check in and check out. But this hotel made it all possible. We want to thank them for everything they have done for us! They allowed us to check out later when our tour bus would leave at night. They also took care of our luggage while we were away doing the Ha Giang loop for 3 days. All the extra service that they provide for you is not with extra costs. Everything feels very genuine, which is highly appreciated! The room is very clean and the breakfast is impeccable. They provide many different options, you have a large variety of western food but also Vietnamese food if you prefer that. We will definitely stay in this Hotel again next time we visit. We want to give a special thanks to Jack and Tuan. They supported us in many ways. But of course we do know they don’t work by themselves so we also want to thank everyone else that was working during our stay. We initially wanted to stay only 2 nights but we extended to 6 nights.
Stayed in May 2024
Reviewed: 29 May 2024
Thu
United StatesIt was a hidden gem. You can’t see it from the street. You have to walk down an alley to reach it but once you arrive, the place is beautiful.
Cleanliness and customer service was superb. Jack has a great personality and did whatever to accommodate our needs b highly satisfied.
Stayed in May 2024
Reviewed: 29 May 2024
Vanessa
GermanyNothing
The hotel is very well located, and the people were exceptionally nice and friendly. They took care to give us enough water for the very hot weather. The breakfast has great options.
Stayed in May 2024
Reviewed: 28 May 2024
Nur
SingaporeNothing much.
The place is very clean and the staff is very helpful. Gave special price rate for airport transfer. For our 2nights here, very satisfactory.
Stayed in May 2024
Reviewed: 27 May 2024
Goel
IndiaIt is slightly inside a street but its okay as the street is close to everything, there was some water from our airconditioner but thats okay as the staff helped. Overall very nice experience to be honest.
The staff is amazing, the guy on the breakfast is stronger everyday, and we love it! Breakfast was good tasty and local options were there. Very good for vegetarian and vegan people as well.
Stayed in May 2024
Reviewed: 27 May 2024
Diana
United Arab EmiratesThe A/C was not cool enough.
Easy access to the tourist areas.
Stayed in May 2024
Reviewed: 26 May 2024
Rukmani
JapanThe price was affordable and most importantly the hospitality of the staff was nicer. The hotel is in the central hanoi which makes it easily accessible to the night market, shopping area and of course night life.
Stayed in May 2024
Reviewed: 26 May 2024
Scott
New ZealandWhen in your room you could hear the neighbours. The bathrooms are a little small as it can be difficult to get in ond out when opening and closing the door. Not a dealbreaker, but more just something I didn't like.
Great location, great staff, very friendly. Would stay there again. Staff were very helpful. As soon as I arrived, they pointed out great places to visit and eat on the map. They also organised transport back to the airport when it was time to leave. Rooms were comfortable and big enough.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content