1 Cua Dong Street, Hoan Kiem, Hanoi, Vietnam
#550 of 879 hotels in Hanoi
Guests' ChoiceBased on 268 hotel reviews
7.8Cleanliness
7.9
Comfort
8.0
Location
9.0
Facilities
7.7
Staff
8.8
Value for money
8.2
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Daniele
ItalyVery nice staff, we had a nice time. Perfect position
Stayed in March 2024
Reviewed: 16 March 2024
Neha
KuwaitWell managed hotel. Decent rooms with attached bathrooms. Accessible locations around, and great host.
Stayed in March 2024
Reviewed: 8 March 2024
Daniela
New ZealandThe hotel seems old, tv and fridge didn’t work and the bed wasn’t comfortable enough.
Perfect location, very helpful staff and good wifi. We could do an early check-in without previous notice, the staff was always able to answer my questions and we stayed in the common area after the check out (waiting for our late night bus). They have a complimentary coffee/tea station in the lounge.
Stayed in March 2024
Reviewed: 5 March 2024
Shanti
CanadaGood value and good location but a little bit old and run down. Staff were friendly
Stayed in February 2024
Reviewed: 28 November 2023
Mark
SingaporeBreakfast was very simple
Location is great. Quirky stairs and lifts.
Stayed in November 2023
Reviewed: 22 November 2023
Valerie
United KingdomFirst room had no window and was small we asked for a window and a little bigger and was facilitated.
Location was spot on right in the old quarter l. We did all our booking with the girl on the reception she was so helpful and they stored our bags when we went on the 3 day bike loop and the 2 day hailong bay cruise
Stayed in November 2023
Reviewed: 22 November 2023
Kitty
Hong KongWe are okay with the uneven stairs but the hotel may not be suitable for older people.
Jenny, the hotel manager always returned our message promptly. Very convenient location with minimart across and tons of PHO places and restaurant which open days and night.
Stayed in November 2023
Reviewed: 19 November 2023
Fleur
NetherlandsAll you need for a stay in the old quarter. Good price-quality!
Stayed in November 2023
Reviewed: 25 October 2023
Jesveen
IndiaThe AC wasn’t functioning properly but that was alright
Friendly and helpful staff. Clean rooms and located to all the tourist attractions in the city.
Stayed in October 2023
Reviewed: 8 October 2023
Anchalee
ThailandThe AC in my room wasn’t cool sometime and I cannot use remote control for TV, need to take off the plug for turn on/turn odd
Nice location and very helpful staff
Stayed in October 2023
Reviewed: 2 October 2023
Panitpicha
Thailandbed is comfy but make noise anytime I move . room is tiny but nothing bad .
good location ad friendly staffs.
Stayed in October 2023
Reviewed: 27 September 2023
Hinkham
United StatesThe lobby tend to be hot, not enough Cool air.
The property is in old quarter of Hanoi. It is within working distance of All activities.
Stayed in September 2023
Reviewed: 25 September 2023
Chanut
ThailandEverything is good except Room cleaning
Stayed in September 2023
Reviewed: 20 August 2023
Markus
AustriaPictures were a bit deceiving, the building is not in the best shape, or rather it is a bit old. Still nice though.
The location was perfect for visiting landmarks in the vicinity and the staff was quite friendly.
Stayed in July 2023
Reviewed: 12 August 2023
Alice
ItalyConveniently located and the staff is very helpful!
Stayed in August 2023
Reviewed: 16 July 2023
Edward
IsraelDon't buy a sim at the counter, it took them more than 30 minutes to install them. Didn't have hot water. Didn't have a window in our room
The location is good and the stuff is nice
Stayed in July 2023
Reviewed: 22 June 2023
Shepherd
United KingdomVery basic rooms but nothing was missing that you would not need typically, comfortable enough staying.
Great placement in the old quarter where everything to see or do is within walking distance. The staff were amazing even though the language barrier was slightly hard, they sorted us with our phone sims, water whenever we needed and plenty of recommendations.
Stayed in June 2023
Reviewed: 28 May 2023
Meline
FranceThe localisation was good. The bathroom is very comfortable. Nice beds Good breakfast Good price
Stayed in May 2023
Reviewed: 21 May 2023
Isabella
Switzerlandamazing location and very helpful staff!!
Stayed in May 2023
Reviewed: 3 May 2023
Damien
JapanShower water was cold.
Location was good and staff was helpful.
Stayed in May 2023
Reviewed: 25 April 2023
Lisette
Netherlands- The room are somewhat small if you want to sit for a while. We’re 185+cm with 2 backpacks and 2 daypacks. - The room needs a paint job. It’s deprecated. - Our bed was sagging, other than that it was okay.
Perfect location to explore Hanoi They have Motorbikes for rental. Friendly and helpful staff. Walking distance to the Train Street Laundry is right across the street. we would like to come back.
Stayed in March 2023
Reviewed: 20 April 2023
Štěpán
Czech RepublicGreat location of the hotel. Quality of the room corresponds to the price. The personal was very helpful with planning our following trip. We will definitely come back when we will be in the Hanoi.
Stayed in April 2023
Reviewed: 19 April 2023
Thien
VietnamThe property is a little bit worn out. Some touching up is needed.
Central location with lots of restaurants around. Near all local attractions.
Stayed in April 2023
Reviewed: 11 April 2023
Sara
ThailandThe hotel seemed like it was once very nice, but is in general need of maintenance/repair (mostly cosmetic). The mattresses were just covered with a top sheet, there was no mattress pad or fitted sheet, so the sheet slid around and made the already-hard bed kind of uncomfortable. The hot water temperature was set WAY too high, and several of us were burned by the water, and my daughter burned her hand on the water pipe in the shower.
The staff were very helpful anytime we had a question, and we easily had our laundry sent out, extra pillows delivered to our room, and our luggage stored while we went on a trip to Ha Long Bay. It was an acceptable place to stay for one night on either end of our Ha Long Bay trip.
Stayed in April 2023
Morioka, Japan
Madrid, Spain
Kissimmee, USA
Gondramaz, Portugal
Bang Tao Beach, Thailand
Palermo, Italy
Baotou, China
Benaulim, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content