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Reviews of Serenity Diamond Hotel 3 stars

1 Cua Dong Street, Hoan Kiem, Hanoi, Vietnam

#550 of 879 hotels in Hanoi

Guests' Choice

Review score

Based on 268 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.0

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 2 nights
    • Submitted via mobile

    Very nice staff, we had a nice time. Perfect position

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Well managed hotel. Decent rooms with attached bathrooms. Accessible locations around, and great host.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good location with awesome staff
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel seems old, tv and fridge didn’t work and the bed wasn’t comfortable enough.

    Perfect location, very helpful staff and good wifi. We could do an early check-in without previous notice, the staff was always able to answer my questions and we stayed in the common area after the check out (waiting for our late night bus). They have a complimentary coffee/tea station in the lounge.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe City View
    • Stayed 3 nights
    • Submitted via mobile

    Good value and good location but a little bit old and run down. Staff were friendly

    Stayed in February 2024

  • Reviewed: 28 November 2023

    7.0
    Great value and great location
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very simple

    Location is great. Quirky stairs and lifts.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    First room had no window and was small we asked for a window and a little bigger and was facilitated.

    Location was spot on right in the old quarter l. We did all our booking with the girl on the reception she was so helpful and they stored our bags when we went on the 3 day bike loop and the 2 day hailong bay cruise

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    Pleasant stay that worths the value !
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    We are okay with the uneven stairs but the hotel may not be suitable for older people.

    Jenny, the hotel manager always returned our message promptly. Very convenient location with minimart across and tons of PHO places and restaurant which open days and night.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 1 night
    • Submitted via mobile

    All you need for a stay in the old quarter. Good price-quality!

    Stayed in November 2023

  • Reviewed: 25 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 1 night
    • Submitted via mobile

    The AC wasn’t functioning properly but that was alright

    Friendly and helpful staff. Clean rooms and located to all the tourist attractions in the city.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    8.0
    Nice location good price and friendly staff
    • Leisure trip
    • Solo traveller
    • Deluxe City View
    • Stayed 1 night
    • Submitted via mobile

    The AC in my room wasn’t cool sometime and I cannot use remote control for TV, need to take off the plug for turn on/turn odd

    Nice location and very helpful staff

    Stayed in October 2023

  • Reviewed: 2 October 2023

    9.0
    Good location and the staffs are very helpful .
    • Leisure trip
    • Solo traveller
    • Deluxe City View
    • Stayed 3 nights

    bed is comfy but make noise anytime I move . room is tiny but nothing bad .

    good location ad friendly staffs.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    8.0
    Good location, good price, staffs were very helpful
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    The lobby tend to be hot, not enough Cool air.

    The property is in old quarter of Hanoi. It is within working distance of All activities.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything is good except Room cleaning

    Stayed in September 2023

  • Reviewed: 20 August 2023

    8.0
    Great Location
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 3 nights

    Pictures were a bit deceiving, the building is not in the best shape, or rather it is a bit old. Still nice though.

    The location was perfect for visiting landmarks in the vicinity and the staff was quite friendly.

    Stayed in July 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Conveniently located and the staff is very helpful!

    Stayed in August 2023

  • Reviewed: 16 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Don't buy a sim at the counter, it took them more than 30 minutes to install them. Didn't have hot water. Didn't have a window in our room

    The location is good and the stuff is nice

    Stayed in July 2023

  • Reviewed: 22 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Very basic rooms but nothing was missing that you would not need typically, comfortable enough staying.

    Great placement in the old quarter where everything to see or do is within walking distance. The staff were amazing even though the language barrier was slightly hard, they sorted us with our phone sims, water whenever we needed and plenty of recommendations.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The localisation was good. The bathroom is very comfortable. Nice beds Good breakfast Good price

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe City View
    • Stayed 3 nights
    • Submitted via mobile

    amazing location and very helpful staff!!

    Stayed in May 2023

  • Reviewed: 3 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 4 nights

    Shower water was cold.

    Location was good and staff was helpful.

    Stayed in May 2023

  • Reviewed: 25 April 2023

    8.0
    An amazing stay.
    • Leisure trip
    • Couple
    • Deluxe City View
    • Stayed 2 nights
    • Submitted via mobile

    - The room are somewhat small if you want to sit for a while. We’re 185+cm with 2 backpacks and 2 daypacks. - The room needs a paint job. It’s deprecated. - Our bed was sagging, other than that it was okay.

    Perfect location to explore Hanoi They have Motorbikes for rental. Friendly and helpful staff. Walking distance to the Train Street Laundry is right across the street. we would like to come back.

    Stayed in March 2023

  • Reviewed: 20 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location of the hotel. Quality of the room corresponds to the price. The personal was very helpful with planning our following trip. We will definitely come back when we will be in the Hanoi.

    Stayed in April 2023

  • Reviewed: 19 April 2023

    7.0
    Nice place to stay
    • Leisure trip
    • Solo traveller
    • Deluxe City View
    • Stayed 2 nights
    • Submitted via mobile

    The property is a little bit worn out. Some touching up is needed.

    Central location with lots of restaurants around. Near all local attractions.

    Stayed in April 2023

  • Reviewed: 11 April 2023

    7.0
    Good place for one night stay
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night

    The hotel seemed like it was once very nice, but is in general need of maintenance/repair (mostly cosmetic). The mattresses were just covered with a top sheet, there was no mattress pad or fitted sheet, so the sheet slid around and made the already-hard bed kind of uncomfortable. The hot water temperature was set WAY too high, and several of us were burned by the water, and my daughter burned her hand on the water pipe in the shower.

    The staff were very helpful anytime we had a question, and we easily had our laundry sent out, extra pillows delivered to our room, and our luggage stored while we went on a trip to Ha Long Bay. It was an acceptable place to stay for one night on either end of our Ha Long Bay trip.

    Stayed in April 2023

Showing 1 – 25

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