40 Phố Hàng Bồ 5, Hoan Kiem, Hanoi, Vietnam
#80 of 185 B&Bs and Inns in Hanoi
Guests' ChoiceBased on 17 hotel reviews
8.1Cleanliness
7.9
Comfort
8.3
Location
9.3
Facilities
7.9
Staff
8.9
Value for money
8.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 17
Reviewed: 15 May 2024
Chloe
United KingdomNothing
The owners was amazing they gave so many recommendations and checked up on us every day, they even let us use there phone to make an important call. They went above and beyond for us which made our stay even better. The bed was really comfy and room had a projector which you would watch Netflix and Disney on. Location was in a really good location.
Stayed in May 2024
Reviewed: 3 February 2024
Delphine
FranceThe host was very nice and so accessible
Stayed in February 2024
Reviewed: 9 October 2023
Sneha
IndiaIt’s near to Hanoi old quarter. The place was neat and clean. Service was good.
Stayed in October 2023
Reviewed: 4 May 2024
Shantia
AustraliaWe were very happy staying here! The location is perfect and rooms comfortable, but most of all our host was friendly, helpful, and kind. I very much recommend staying here!
Stayed in May 2024
Reviewed: 28 April 2024
James
United KingdomDirty, leak from upstairs spilled into our room.not easy to find, no signs. Bed is so hard, shared bathroom didn't lock.
Good ac and location
Stayed in April 2024
Reviewed: 19 March 2024
Jessie
United Kingdom-
Super clean - such a good location. The owner was so kind
Stayed in March 2024
Reviewed: 14 March 2024
Luke
United KingdomVery helpful family
Stayed in March 2024
Reviewed: 12 February 2024
Francesco
United KingdomNothing
The owner is just amazing! Most helpful! The place is perfect, good room clean bathroom, and the position is all you want!
Stayed in February 2024
Reviewed: 30 January 2024
Shannon
IrelandShared bathroom - not clean at all. Clear that it doesn’t get cleaned daily.
Location - perfect Room - ideal Hosts - very friendly and responsive Very affordable
Stayed in January 2024
Reviewed: 17 January 2024
Tchelet
United StatesI liked everything
Very clean, beautiful room and really kind host
Stayed in January 2024
Reviewed: 2 November 2023
Friend
IndiaExcellent accommodation! I had a great pleasure staying at this place and even extended my stay for a couple of days. The hosts are very kind and responsive, always ready to assist me. The hotel is located in the old town and is very close to all the attractions. The fast internet at the hotel is a big plus for online work. I will definitely stay here again when I return to Hanoi.
Stayed in November 2023
Reviewed: 25 May 2024
Louise
FranceThere are no comments available for this review
Stayed in May 2024
Reviewed: 9 November 2023
Stellan
FranceThere are no comments available for this review
Stayed in October 2023
Reviewed: 14 September 2023
Rome
IsraelThere are no comments available for this review
Stayed in September 2023
Reviewed: 12 April 2024
Mina
FranceThere are no comments available for this review
Stayed in April 2024
Reviewed: 20 December 2023
Max
IndonesiaThere are no comments available for this review
Stayed in December 2023
Showing 1 – 17
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content