No fridge in the room. The bathroom could have done with more of a clean.

Room was big and spacious. Staff really friendly & very helpful. Felt very homely. Food & drink available. Scooters & bikes available for rent. I would stay again

Stayed in May 2024

What a great stay we had at Hugo’s Homestay! Hugo and his family were so helpful and kind. The room was spacious and clean. Hugo helped us plan our trip whilst we were there and was very kind in picking us up and dropping us to our bus stop with our luggage. Overall, a great stay and would highly recommend!

Stayed in May 2024

As it’s a homestay, the family and kids are there too so it’s not always peaceful (-;

Love my stay there. Rooms are big and cosy. Pool is great. Hosts are kind and helpful.

Stayed in April 2024

We could not get any hot water for the shower. It could have been user error. Also, we would have loved to have a tea kettle in the room.

The family was so friendly. We enjoyed chatting with the children The room was large and clean. The pool was amazing to come back to each day.

Stayed in April 2024

Absolutely nothing!

The staff here - especially Hugo and his wife go above and beyond! The nicest nicest people honestly just made my stay here brilliant! I did the tour through the hostel (dark cave) and it was fantastic! Very spacious and clean room with relaxed chilled vibes within the hostel! Highly recommend!

Stayed in March 2024

Location

Spacious rooms. Good ac. Nice swimming pool. Lovely family

Stayed in March 2024

Hugo and his family took very good care of us. They picked us up and took us to the bus station, prepared meals for us on demand for a very fair price and helped us plan our days visiting the caves. A wonderful family, very clean hotel and very good services.

Stayed in March 2024

My stay at Hugo Homestay in Vietnam was outstanding. The family dinner offered a genuine taste of local cuisine and hospitality, making me feel right at home. The rooms were comfortable and nicely maintained, ensuring a restful sleep.What truly set this place apart was the well-kept pool and common area, providing a perfect blend of relaxation and beauty. Hugo Homestay exemplifies great hospitality with its cozy environment and friendly atmosphere.Highly recommend for an authentic and memorable Vietnamese experience!

Stayed in March 2024

Hugo’s is a bit out of the centre of town.

A lovely, large, light and airy room with balcony looking south over the pool. Hugo has a mixture of dorm and private rooms - all spotlessly clean. A simple breakfast was included; we had the optional home cooked dinner which was delicious, enormous and very good value. Free pick up was a bonus too.

Stayed in February 2024

None

Large room, quiet place, green and clean homestay. Warm hospitality from the host

Stayed in February 2024

I have to notice some things I would like to have. 1) Bed curtains. It's nice to have them to change clothes for example especially when there are men in the room and the only bath is occupied. Also when you sleep and someone uses torch into your eyes, you're waken up (and new people checked in at 4am will do that for sure even if they are quiet). I would like to have this level of privacy. They offer you to use your blanket. 2) The area is not in the city centre so it's 20 mins to walk to restaurant with locals prices. For me it's totally fine to be honest but I have to mention. Anyway you can take their bicycle for 2 hours. 3) It's a bit too humid inside. 4) Upd: I think they don't change beddings always after visitors cause the only pink bedsheet welcomed several guests. 5) Upd: The commercial attitude. When my another stay was cancelled suddenly they have me a choice to pay 70% more during Tet or not to get any breakfast. It could be fine but when I tried to come after Tet, trying to be nice and not booking place for 95 so to help them to save up commission fee, they asked me to pay 100 (their neighbors with the same price 95 get after paying commission 75 only). Yes, your place is nice but if you want better price, set it in booking, but don't treat me like that. It ruins impression. I'm sorry to edit my ref and changing rate. 6) Scooters aren't in good condition and they cost 150vnd per day but in the city you can find 100vnd a bit better quality even (the owner tried to convince me it's not possible but I had 3 great riding days from rental shop).

I spend there 1 week. This is a small property with 3 private rooms and 1 dormitory. You can see how hard they work... for relatively small money! Even there are some points they need to improve it's 10 from 10! Would love to come back... 1) They clean everyday, but change beddings only if you ask them. 2) Breakfast is very nice: eggs and pancakes both are so tasty (I can't say same about coffee but it's not very important). 3) They complimented guests with bananas some days. Also they always give you a huge termoflask with hot water to let you to make tea and coffee for yourself, it's super hospitable... just my heart got melted when I found it refilled waiting for me on the garden table (after the whole day ride is so precious)! They also don't mind if you use their fridge to put something. 4) There is a swimming pool and it's perfectly clean (everyday they care about it), although I never used it, I don't like to swim. For me it was great to have swings and rocking chair and hammock! They invited me to come and use it when I moved to another hostel... amazing! 5) They provide 2 hours of bicycle usage, enough to go out for a lunch and groceries. When there were very few guests, they let me to take it for 4 hours. 6) Children are very friendly and cute, it's nice to see them playing and treat each other with love, they also help their parents... all the family always give you a sincere smile and getting facing with you. 7) Beds are very comfy. The whole place helps you to rest your soul.

Stayed in February 2024

Humidity in the bathroom. A sweeper to remove water would be useful. Wet towels also never get dried in the room.

Big comfortable room. Stuff was friendly, polite and helpful.

Stayed in February 2024

Like everything except shortage of hot water

Welcoming hosts, had dinner the first night which was delicious. Room spacious with aircon/heating if needed. Hot water in shower ran out quickly (only a problem on cold days). Very friendly family adn we booked tours and buses through them.

Stayed in January 2024

Hugo and his family are always available and kind. He picked us up even though it was almost 10pm. The dormitory is very large, equipped with blankets, towels, lockers, swimming pool. The breakfast has multiple options and is very good. I would happily return to this hostel.

Stayed in January 2024

Everything was clean and comfortable. A short walk out of the main area but still close enough for meals. Delicious meals are also available at the homestay. Located opposite the river. Bicycles are available to explore the local area. Hugo was very helpful in organizing transport and tours.

Stayed in January 2024

It was further from the center of phong nha than I imagined

Pool, large rooms, staff, scooter rental, free bikes

Stayed in January 2024

Small walk into town but they do offer free bikes which was useful

Big room, clean, nice pool which was well maintained, nice view from bedroom, organised our bus for us which was helpful

Stayed in January 2024

Clean and spacious rooms. We enjoyed a delicious family dinner with other travelers at the homestay. The pool also looked very clean and nice to swim in. The family who runs the homestay is very friendly and accommodating. Overall amazing value for money. We would come again.

Stayed in January 2024

The owners have made what could have been a disastrous trip for us much better (we had a small accident), and we are so grateful for all their help. The room is clean and spacious with a comfy bed and a very hot shower.we had two bed side tables with lamps which is not that common here and makes the stay so much nicer. We borrowed bicycles to go around phong nha which was super handy. They also booked a kayaking tour for us and that was the best day we had in Vietnam so far. Incredible place.

Stayed in January 2024

Hot water didn’t seem to work , so had a cold shower which wasn’t great when it’s cold outside

Really nice and clean. Owner was lovely picked me up at 4am when I got a night bus and took me to the bus station for a bus in the evening. Rented a scooter here also and it worked

Stayed in December 2023

Nice and friendly family. Had a nice stay. Booked a oneday trekking through the homestay, with Jungle Boss. Can definately recommend, had the best day :)

Stayed in November 2023

Nothing :)

Such a lovely homestay, great facilities and rooms! Thanks to Hugo and his lovely family for our stay and being so accomodating. Hugo recommended a cave tour (Ruc Mon Cave) and it was honestly one of the highlights of our 7 weeks in Vietnam. Would highly recommend this place

Stayed in November 2023

There is nothing more you could expect from a Homestay. We can really recommend it.

Great Homestay in Phong Nha in the middle of beautiful nature, still not far from the central street with supermarkets and restaurants. Hugo and his lovely family made as feel welcome and helped us with everything we needed at any time. They offer a small breakfast, family dinners, rent scooters and even help you with booking a bus cheaper than you can find it on any app. Was a very pleasant stay.

Stayed in October 2023

The family that own the hostel is super nice and kind. Shared room is big and they have private parking.

Stayed in October 2023