fabulous service

Stayed in May 2023

Everything in the hotel was great, however we didn't really enjoy the city of Hué itself. Apart from the Imperial City and the Tombs we did not really enjoy visiting the city and the market in Dong Ba market was very intimidating and we were warned about pick pockets there.

Beautiful 5 star hotel, attentive and helpful staff - wonderful restaurant and breakfast. Reception really helped us to optimise our stay in Hué by organising a driver to take us to the various monuments and sights that are out of the town. We didn't get the chance to use the pool or spa facilities but they looked great. A true 5 star experience.

Stayed in April 2023

The breakfast was very huge, the room very clean, and the personnel very nice

Stayed in April 2023

Nothing

wonderful staff, friendly and so helpful.

Stayed in April 2023

I can't think of anything

Beautiful classic hotel, very comfortable stay. Staff were so lovely.

Stayed in April 2023

Nothing to dislike

Very high quality hotel. Cake provided for my partners birthday and recommendations for dinner locally given. Spa facilities were lovely and pool was fresh. Breakfast was standard but good.

Stayed in April 2023

Like often in Asia the air conditioning in the shared space is too cold but it is the only criticism I can find

A very big room with a balcony facing the swimming pool and a very confortable extra large bed. A breakfast buffet offering a very large choice of quality products and an amazingly nice and efficient staff. This hotel well deserved the Palace name

Stayed in April 2023

The food isn't really up to the standard of the hotel. We ate a lunch and dinner and it was OK but nothing to write home about, and the pizza ordered by one of us at lunch had to be sent back because the base wasn't cooked - not what you'd expect. It wasn't charged and the staff were quick to make reparations, so no gripes, but it'd have been better if it hadn't happened. Also.... if you like a comfy seat when dining, this is not the place for you - the chairs seem to have been built for giants! Normal folk would have to perch on the edge of the chair to be anywhere near the table while eating.

This is a very grand hotel. It's situated on a busy main road but soundproofing is good and the pool is located at the back and protected by the shape of the building, so you don't hear much of the noise. If you want sun by the pool all day, it's not the place for you - the building shades the pool for a lot of the day. All the staff are incredibly welcoming and helpful, and the place was immaculate when we were there. It is situated close to a small shopping mall which has a supermarket and fast food restaurant, and is within walking distance of the Citadel if you can take the heat and noise of the busy road. We chose to take a Grab but the doorman will get you a taxi quickly. The rooms are well appointed and the beds very comfortable. There is a large and varied breakfast buffet which should leave everybody happy.

Stayed in April 2023

great location, lovely rooms, helpful staff, great pool

Stayed in April 2023

Na

Very friendly & helpful staffs, very good breakfast spread, value for money

Stayed in April 2023

Club lounge closed, paving around pool needs jet blasting as very stained and doesn't look the best. Bubbles window tinting on big glass windows needs removing as spoils view to outside. Otherwise very 👍

Very nice Hotel indeed. The suite was spacious and comfortable and great value for money 👍👍

Stayed in April 2023

Nothing

An astonishingly fine hotel with excellent, gracious staff, beautiful rooms and wonderful facilities. The breakfast buffet and meals we had there were very good. Amazing value for money!

Stayed in April 2023

it’s a great place to stay at! I would stay there again.

Stayed in March 2023

There did not appear to be many people around. It is a very big hotel and maybe we just missed people at breakfast. And maybe visitors are only just starting to return to Vietnam. This is not the hotels fault. It is a really lovely hotel and deserves to do well. Staff were excellent in all areas.

Beautiful hotel. All furnishings really high quality. Loved the artwork around the hotel and in the rooms. Very grand looking. Room was huge, so much space and beautifully fitted out. Fantastic shower.

Stayed in March 2023

Not so keen on location Got cabs everywhere as roads were very busy to walk to sights

Beautiful decor. Old world charm Lovely room Good breakfast Great pool Five star staff

Stayed in March 2023

Wifi is a little bit slow and unable sometimes, but this is fixable and the hotel can fix soon.

Breakfast is good, Bun Bo is delicious Clean water that I can drink directly from the faucet. Good practice for sustainability. Friendly Staff, they smiled to me all the time, and check my feeling of stay upon check-out, this shows hospitality.

Stayed in March 2023

Absolute nothing..

Breakfast fit for a king. Spacious, grand hotel with generously sized rooms. Staff out of this world .. so helpful and friendly, let by example from Le Grand Boss Philippe Lecluse, who we had the total pleasure to talk to. A true gentleman. We loved the live classical evening music, with a post dinner cocktail.. it was marvellous.

Stayed in March 2023

There was nothing in particular that I didn't like about my stay. was

The staff was so friendly and helpful. The design is very Indochine, with live instrumental performance every weekend night.

Stayed in February 2023

We we disappointed the pool was not in use because of weddings but they did organise a swim in a nearby hotel pool.

Staff were very helpful. The hotel is beautiful!

Stayed in February 2023

lovely staff, sweet and accommodating, clean comfy sheets and bedding, good breakfast too

Stayed in February 2023

Wifi can drop in and out often.

Super friendly hotel staff, great facilities, awesome breakfast. Away from the noise of walking street. Great experience. Highly recommend.

Stayed in February 2023

There was a wedding on and the pool was out of use

The location was perfect and the breakfast very good Staff extremely helpful

Stayed in February 2023

Indochine palace was a lovely hotel. Staff were incredibly kind and helpful. Our room was spacious with a wonderful view of Hue. The gym was great and so was the pool. The music played in the lobby at night was lovely.

Stayed in February 2023

Pool was out of bounds due to a wedding taking place. To be fair the hotel had sought an alternative arrangement at another hotel....but that's not the same is it

Excellent service and very good breakfast. Fully recommend this hotel

Stayed in February 2023

N/a

The Indochine Palace oozes luxury & offers an exceptional level of service. From the grand entrance with your name on the arrivals welcome screen, to remembering my dietary requirements & arranging food for breakfast for me eg gluten-free pancakes. Being shown how to use & operate everything in my room. The lovely bowl of fresh fruit, the decadent furnishings & the spectacular pool views. Excellent attention to detail. They care about the environment with options to reuse sheets and towels to providing a pencil. In the restaurant there is also a water bottle refill station. Let them arrange one of their drivers to take you on a private tour! Wonderful friendly & helpful staff! 10/10!

Stayed in February 2023