Nothing

So clean

Stayed in July 2023

Nothing

The ambience of the hotel was lovely. All of the staff were incredibly friendly and helpful. The room was spacious, very clean and beautiful. We liked the influence of French interior and aesthetic. The breakfast had lots of varied options and the jazz music at night in the lounge was a great addition.

Stayed in July 2023

Spacious rooms in a centrally located part of Hue

Stayed in July 2023

I can not fault this property! it is amazing

The property really does match its name - it surely is a palace! it is stunning! The rooms are very spacious and beautiful- the staff are so attentive to your needs . Alice was amazing! After meeting us at breakfast the first day - on the second day without even asking she brought us the ice coffee exactly how we like it! The pool is beautiful and big! All areas of the hotel are sparkling clean . They have entertainment - the hotel really is a 5 star hotel. such good value for money. Don”t miss out on this hotel if you are coming to Hue!

Stayed in June 2023

The staff were so friendly, the breakfast was great, the pool was extremely clean and all the facilities were top notch. There was a live band playing in the bar each night. The rooms were well thought out and comfortable!

Stayed in June 2023

I liked everything in the hotel. location could have been slightly closer to walk.

this is a beautiful old hotel in immaculate condition. lots of space. great amenities. rooms were beautiful. small balcony off each room. pool was really lovely and one of the biggest I have seen in Vietnam.

Stayed in June 2023

Location was a bit of a walk into the evening dining district, there was great variety at breakfast but quality was a bit lower than expected

The pool, the staff, such a beautiful grand old hotel (old world grandeur), well maintained.

Stayed in May 2023

Breakfast need better coffee options

Was okay

Stayed in May 2023

was all very good

true luxury and comfort

Stayed in May 2023

Nothing in particular that I didn't like. Maybe just that the door is shared between the toilet and bathroom. So there was a handle in the inside of the bathroom to hang the towels but will get a little wet when showering. Not a big deal actually but probably great to have some more hooks in the bathroom.

All the staff I met during my stay were very hospitable and made me felt very welcome. They helped to ensure everything was smooth, from the moment I checked in to when I was leaving the hotel. The room was comfortable and the bed and pillows were so comfortable. I enjoyed my stay and would like to bring my family here in future. I also liked that there is a shower besides having a bathtub. There was a rainshower and a normal shower head. The warm water was consistent and water flow was absolutely great. Breakfast variety was great too with both western and Vietnamese spread. I also went to the restaurant for lunch and the food there was great. In room dining was fast and tasty as well.

Stayed in May 2023

fabulous service

Stayed in May 2023

Everything in the hotel was great, however we didn't really enjoy the city of Hué itself. Apart from the Imperial City and the Tombs we did not really enjoy visiting the city and the market in Dong Ba market was very intimidating and we were warned about pick pockets there.

Beautiful 5 star hotel, attentive and helpful staff - wonderful restaurant and breakfast. Reception really helped us to optimise our stay in Hué by organising a driver to take us to the various monuments and sights that are out of the town. We didn't get the chance to use the pool or spa facilities but they looked great. A true 5 star experience.

Stayed in April 2023

The breakfast was very huge, the room very clean, and the personnel very nice

Stayed in April 2023

I can't think of anything

Beautiful classic hotel, very comfortable stay. Staff were so lovely.

Stayed in April 2023

Nothing to dislike

Very high quality hotel. Cake provided for my partners birthday and recommendations for dinner locally given. Spa facilities were lovely and pool was fresh. Breakfast was standard but good.

Stayed in April 2023

Like often in Asia the air conditioning in the shared space is too cold but it is the only criticism I can find

A very big room with a balcony facing the swimming pool and a very confortable extra large bed. A breakfast buffet offering a very large choice of quality products and an amazingly nice and efficient staff. This hotel well deserved the Palace name

Stayed in April 2023

The food isn't really up to the standard of the hotel. We ate a lunch and dinner and it was OK but nothing to write home about, and the pizza ordered by one of us at lunch had to be sent back because the base wasn't cooked - not what you'd expect. It wasn't charged and the staff were quick to make reparations, so no gripes, but it'd have been better if it hadn't happened. Also.... if you like a comfy seat when dining, this is not the place for you - the chairs seem to have been built for giants! Normal folk would have to perch on the edge of the chair to be anywhere near the table while eating.

This is a very grand hotel. It's situated on a busy main road but soundproofing is good and the pool is located at the back and protected by the shape of the building, so you don't hear much of the noise. If you want sun by the pool all day, it's not the place for you - the building shades the pool for a lot of the day. All the staff are incredibly welcoming and helpful, and the place was immaculate when we were there. It is situated close to a small shopping mall which has a supermarket and fast food restaurant, and is within walking distance of the Citadel if you can take the heat and noise of the busy road. We chose to take a Grab but the doorman will get you a taxi quickly. The rooms are well appointed and the beds very comfortable. There is a large and varied breakfast buffet which should leave everybody happy.

Stayed in April 2023

great location, lovely rooms, helpful staff, great pool

Stayed in April 2023

Na

Very friendly & helpful staffs, very good breakfast spread, value for money

Stayed in April 2023

Club lounge closed, paving around pool needs jet blasting as very stained and doesn't look the best. Bubbles window tinting on big glass windows needs removing as spoils view to outside. Otherwise very 👍

Very nice Hotel indeed. The suite was spacious and comfortable and great value for money 👍👍

Stayed in April 2023

Nothing

An astonishingly fine hotel with excellent, gracious staff, beautiful rooms and wonderful facilities. The breakfast buffet and meals we had there were very good. Amazing value for money!

Stayed in April 2023

it’s a great place to stay at! I would stay there again.

Stayed in March 2023

There did not appear to be many people around. It is a very big hotel and maybe we just missed people at breakfast. And maybe visitors are only just starting to return to Vietnam. This is not the hotels fault. It is a really lovely hotel and deserves to do well. Staff were excellent in all areas.

Beautiful hotel. All furnishings really high quality. Loved the artwork around the hotel and in the rooms. Very grand looking. Room was huge, so much space and beautifully fitted out. Fantastic shower.

Stayed in March 2023

Not so keen on location Got cabs everywhere as roads were very busy to walk to sights

Beautiful decor. Old world charm Lovely room Good breakfast Great pool Five star staff

Stayed in March 2023