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Reviews of Jade Hotel

Thôn Xuân Tiến, Thị Trấn Phong Nha, Huyện Bố Trạch, Phong Nha, Vietnam

#18 of 37 hotels in Phong Nha

Guests' Choice

Review score

Based on 34 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    9.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 13 April 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very good hotel with a great view over the river. The lady is very kind, helpful and friendly! We enjoyed our stay!

    Stayed in April 2024

  • Reviewed: 18 February 2024

    10
    Perfect location
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location and amazing view from the hotel pool. Staff were very friendly and helped us with everything we needed including washing, booking a transfer and scooter. They made sure we had breakfast and snacks before our early bus the following day. We arrived at 3am following a night bus and they put us in a room so we could get some sleep while our room was getting ready

    Stayed in February 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Not many others staying here which we didn't mind as we just wanted a base to sleep when we were walking/exploring the local area but if you want some atmosphere I would go elsewhere.

    Lovely stay thank you so much! The owner was incredibly friendly and catered for our every need. Checked in at 3am, made us breakfast at whatever time we wanted - when we got up late after 10am/when we needed to leave before 7am. Fresh water and towels provided when staying another day. New hotel so facilities are in all working order and fairly new. Nice shower and bed.

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Very nice and friendly family who gave us good service without any problems. Laundry service and free simple breakfast. Google translate is a must, but for us that is not a problem. Good beds and rooms are nice and clean.

    Stayed in December 2023

  • Reviewed: 21 August 2023

    9.0
    Beautiful View & close to restaurants
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    After a very quiet first night stay being mostly empty, the second night the hotel was completely full, as was the pool..& all the guests (a huge family group?) entertained at the hotel with karaoke going till very late. It was ear piercingly loud. If we hadn’t been waking early the next day for our trek it may not have been such a problem. Like other reviews the rooms would benefit from some furniture.

    Stunning location with beautiful views, we had a river view room. The pool was lovely. The staff were very friendly and minded our bags while we went on a trek. Communication was supported by the owner via what’s app at any time. Breakfast was simple with an egg and bread. Easy short walk to the restaurants & market/shops, passing homes with the happiest kids on earth!

    Stayed in July 2023

  • Reviewed: 14 August 2023

    9.0
    Beautiful hotel, although room needs more furniture
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room, although very big, lacked furniture. It only had a very big bed, one bedside table and a coat rack, so we had to put most of our things on the floor (and there are small ants and lizards, which is totally undestandable because it is near the jungle). I strongly suggest adding, at the very least, another bedside table and a table. Maybe even a chair and a closet.

    Location was good, views of the river very nice. Hotel and swimming pool were very beautiful. Staff is nice. Price was reasonable. Room and bed were very big.

    Stayed in August 2023

  • Reviewed: 19 March 2023

    8.0
    nice relax trip!
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    breakfast and food

    Jade supported to carry me and my luggage from another hotel. they welcomed me. big room. they had everything except rug in front of bathroom door and no fridge. the staff were friendly, their food is tasty but overpriced and also their hygiene was not very good a bit when things laid down on the ground and breakfast wasn’t ready even tho I came down for breakfast at 7:30am

    Stayed in March 2023

  • Reviewed: 14 February 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    Great location and lovely people. Loved the pool and enjoyed the cocktails, just wish we could have stayed longer. Very close to sights and markets and rooms were really comfortable and cool with a nice balcony. Follow us and the hotel will reviewed on our blog https://www.facebook.com/therapleyblog

    Stayed in February 2023

  • Reviewed: 14 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was very nice, arrived at 5 a.m. and had our room ready for us so we could sleep. The view from the hotel and the pool are amazing.

    Stayed in February 2023

  • Reviewed: 6 December 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful hotel with stunning views. Unfortunately it was raining quite cold otherwise I would have tried the pool. Located close to many restaurants.

    Stayed in December 2022

  • Reviewed: 6 December 2022

    9.0
    the hotel owners were exceptionally helpful and responsive to our queries about trips and travel arrangements.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    the room was spacious modern and clean with a great view

    Stayed in December 2022

  • Reviewed: 24 October 2022

    10
    Excellent
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Exceptional service, exceptional stuff, exceptional location... With an breathtaking view!!

    Stayed in October 2022

  • Reviewed: 23 August 2022

    10
    A perfect place
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    -----

    The family is lovely. They don't speak much English but is not a barrier. Always with a smile. The location is perfect. In the town center but really quiet. It's about 3 minutes walking from the bus stop. The room is clean and comfortable. A/C and fan are working in perfect conditions. The swimming pool it's also clean, right in front of the river. A perfect spot to rest, chill... You can get the breakfast next to the swimming pool as well. They also can help you to rent a motorbike if you need it.

    Stayed in August 2022

  • Reviewed: 21 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Loved it ❤

    Stayed in June 2022

  • Reviewed: 11 June 2022

    10
    10/10
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Incredibly friendly owner !! Got up in the middle of the night to let us check-in early and went above and beyond to make sure we get to Dong Hoi station for a reasonable price. Rooms are good, pool is very nice (great sunset view). Very good value for money.

    Stayed in June 2022

  • Reviewed: 23 May 2022

    10
    Great staying
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    New hotel, beautiful view. Dorm bed was comfortable for me

    Stayed in May 2022

  • Reviewed: 16 April 2022

    10
    This is a great hotel if you plan to spend a few days in Phong Nha, and I would stay here again.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    No dislikes, it was a pleasant stay in every way.

    It is a newer hotel, everything was very clean and the room was comfortable. Also, the location was very convenient for the Phong Nha area.

    Stayed in April 2022

  • Reviewed: 15 November 2023

    2.0
    Regretful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is off the main road down a dark, intimidating alley. Hotel is very bare and lacks any standards you’d expect in a 21st century hotel. So much better options available at similar prices. We were the only guests there which didn’t help.

    Nice team but no English. Affordable.

    Stayed in November 2023

  • Reviewed: 16 July 2023

    6.0
    a family run place that lacks feeling.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We were the only people staying and the property had an eerie quiet vibe. Despite being the only people, they still put us in the room furthest from the river, above reception. It would have been so easy to put us in a nicer room. There was no bedside lamp, only harsh white lights. They close the gate about 11pm without warning, meaning we had to climb over it one time!

    The view over the river, the location. The sheets were clean.

    Stayed in May 2023

  • Reviewed: 19 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Kids running up and down the fire escape at night, generally noisy as open plan, but this didn't help.

    View and helpful staff.

    Stayed in March 2023

  • Reviewed: 24 February 2023

    5.0
    The bed was comfortable.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Construction work directly outside our window. No restaurant or bar, and basic/lack of furniture in the room.

    The location and size and decor of the room

    Stayed in February 2023

  • Reviewed: 26 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were rather humid

    The staff/owners were incredibly kind, great location by the river

    Stayed in February 2023

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 6 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 1 – 25

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