55 Phố Cầu Gỗ, Hoan Kiem, Hanoi, Vietnam
#23 of 871 hotels in Hanoi
Guests' ChoiceBased on 66 hotel reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
9.9
Facilities
9.4
Staff
9.9
Value for money
9.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 1 June 2024
Matthew
AustraliaAmazingly beautiful boutique hotel with only a few rooms, the staff were the nicest and most accommodating to all of our needs.. highly recommend this French style hotel to all looking for a unique stylish stay in the heart of the old town.
Stayed in May 2024
Reviewed: 1 June 2024
Eunkyung
ThailandNothing
La Belle Maison is a cozy, small boutique hotel well located in the center of the old town of Hanoi. It has great charm, cleanliness and very spacious rooms with an enormous bath. The service provided by Sebastian. Alex, Daniel, and the whole team is outstanding and goes far beyond the norm. Breakfast is exceptional and prepared to your specifications. This boutique hotel is a little gem in the heart of a buzzing city, and we recommend it to all travelers.
Stayed in May 2024
Reviewed: 28 May 2024
Metals
GermanyA bit noisy, but expected so already as the location is very centric
Super value for money! The location can’t be better
Stayed in May 2024
Reviewed: 27 May 2024
C
United KingdomGreat location, lovely rooms, exceptionally helpful staff.
Stayed in May 2024
Reviewed: 24 May 2024
Tiegaar
AustriaNothing
Super nice staffs, they are always ready to help you with everything with their best. With their recommendation we tried the best Egg coffee, Bun Cha, Bami.. everthing, you just ask them and will get the best deal! I really enjoyed the breakfast facing the beautiful lake in the old quartier with the delicious Pho ( of course you can get western breakfast if you prefer, but i just love Vietnamese food), fresh fruits, fresh juice, coffee, ect. The location is perfect, can reach every where by feet. I am missing our stay there...
Stayed in May 2024
Reviewed: 24 May 2024
Vanessa
SingaporeNot suitable if u have old folks as u have to climb flights of stairs.
Hotel staff were all very friendly. Sebastian was very helpful and gave a lot of recommendations on food and shopping etc. Alex was also very helpful with our luggage up the stairs. Hotel is located from 2nd floor as first floor is a convenience store. Very convenient. Call the hotel when u arrive and the guys will come down to help u with the luggage.
Stayed in May 2024
Reviewed: 23 May 2024
Wahidah
SingaporeInitial arrival is a little chaotic as you have to navigate a convenience store and up some flights of stairs, but texted the hotel and they sent someone down promptly to help with bags.
Came as a solo woman traveller and felt incredibly safe throughout. The room was beautifully decorated and comfortable. Alex and Benjamin were both friendly and amazing staff. Loved that reception would help and advise on just about anything - money changing, laundry, suggestions on where to eat. Even the cleaners and breakfast servers always had smiles on their faces when they saw you. Breakfast on the rooftop was a treat with a view of Hoan Kiem Lake. Location was perfect. Wish I’d gotten a room with a lake view but that was (understandably) booked out.
Stayed in April 2024
Reviewed: 20 May 2024
Dean
New ZealandA little hard to find the first time but when you do find the entrance it makes it even more unique!
Great unique hotel with very helpful and friendly staff. Sebastian and his staff went out of there way to assist us. Fantastic breakfast on top floor with great view. Ideal location for exploring Hanoi.
Stayed in May 2024
Reviewed: 17 May 2024
Roman
KyrgyzstanThis boutique hotel is located right in the center of Hanoi's old quarter, many attractions are at walking distance. The hotel staff is really supportive. My room was spacious and comfortable, and breakfast was delicious. As mentioned by others, to access the hotel, one needs to come through a convenience store and use stairs.
Stayed in May 2024
Reviewed: 15 May 2024
Dana
United StatesLa Belle Maison is a wonderful option in Hanoi. I like doing research and this place didn’t disappoint at all. First off it’s right by the lake and walking distance to many spots around the old quarter. The facilities are impressive new and clean, there was no noise in the evenings that interrupted our sleep. And the staff is amazing : Sebastian (front desk) is always eager to help you out with tips and anything you need . Breakfast is incredible they prepare every morning for you a selected menu in their rooftop, so you can have a great start of your day, breakfast lady is super friendly. I cannot recommend enough this place, stop your research and stay here. By the way, the circle k downstairs is a positive since you don’t have to go far to buy water and snacks at anytime… it was not a problem at all.
Stayed in May 2024
Reviewed: 8 May 2024
Leonard
GermanyThe hotel was absolutely perfect, the room was huge and super clean. The á la carte breakfast was always prepared fresh and tasted great. Sebastian was super tentative and even helped us book different trips during our stay and gave us great recommendations of how to best spend our time in Hanoi. Overall a perfect stay.
Stayed in May 2024
Reviewed: 8 May 2024
Penny
AustraliaEntering through a crowded Circle K might not be for everyone! We found it unique! (Belle Maison staff carry your bags upstairs for you so that isn’t a problem).
The room was lovely, stylish and comfortable with fantastic French colonial character which is exactly what I was looking for (gorgeous original shutters etc, very charming). It was a calm retreat from the bustling streets of Hanoi. Bed is enormous! We had a lovely balcony over the street up amongst the flowering treetops, perfect for a cup of tea. The breakfast room on the 6th floor has an incredible view over the lake, a serene start to the day. We enjoyed the a la carte menu for breakfast which is a nice change from buffet breakfasts. In typical Vietnamese hospitality the breakfast was generous- enormous in fact! The staff are what really made the stay special, Sebastian and his team are highly professional and kind, super helpful about anything we asked or needed. Sebastian is so knowledgeable and helpful- found haircuts, researched pottery purchases, booked airport taxis etc. Five stars for Sebastian and all the staff, (breakfast chef was delightful!)
Stayed in May 2024
Reviewed: 4 May 2024
Kengo
United StatesThe bedroom was incredibly clean and spacious. Beautiful bathroom. Provided a car service to the airport without any extra charge. This was extremely helpful because it made traveling to my next destination a lot less stressful.
Stayed in May 2024
Reviewed: 3 May 2024
Barbara
HungaryOur favorite stay during our two weeks in Vietnam! The best location, with a beautiful view of the lake! The breakfast is delicious. The staff are extremely kind and helpful, they make the place the amazing place it is!
Stayed in May 2024
Reviewed: 2 May 2024
Darlene
SingaporeThe crew could be a little bit too in your face. They were trying to be helpful but when you’re tired after a long flight, you just want to relax and rest.
Location.
Stayed in April 2024
Reviewed: 28 April 2024
Jenny
AustraliaThere is no elevator. It was appreciated advance notice was given on the booking confirmation and the staff carried our luggage to and from the ground level to our rooms on higher floors.
Sebastian, Alex, and the wider team were excellent, informative and accommodated all our requests including a later check out with ease and efficiency. Somewhat quirky being situated above and entry via a convenience store, this newly opened boutique hotel is centrally located in the Hoàn Kiếm district with rooms that are comfy and clean. Breakfast was à la carte, and generous with their portions. Bonus points for the stunning views of the Hoàn Kiếm Lake from its restaurant on the top. This hotel is affected by road closures to cars on the weekend for the Weekend Walking Street, so if you check in on a Saturday night as we did, ensure you coordinate your arrival with staff, or take up their option of airport transport to avoid issues with access to the hotel.
Stayed in March 2024
Reviewed: 25 April 2024
Leah
IndonesiaAmazing service, amazing staff, great rooms and fantastic location in the heart of old Town and near the lake. Great breakfast and great views. Pick this place for your stay in Hanoi!
Stayed in April 2024
Reviewed: 23 April 2024
Tuyet
Netherlands-
The accommodation was great! It’s in the center with many things nearby such as restaurants, shoppingstores, supermarket and coffee/drink places
Stayed in April 2024
Reviewed: 22 April 2024
Angela
United StatesThe steps are what they are, but the staff carried out luggage so it wasn’t bad.
I loved the room so much. And Sebastian was incredible.
Stayed in April 2024
Reviewed: 22 April 2024
Bernhard
AustriaPerfect location. Super supportive staff. Very pleasant room.
Stayed in April 2024
Reviewed: 21 April 2024
Naomi
AustraliaEverything was fine, just two things to watch: if you can’t manage stairs this place is not for you. Also a blind across the window above the main door would keep light out of the room from the hall: help better sleep.
Location was excellent. Stayed on Friday night and could walk around market and lake so easily. Very picturesque. The old wood furniture and French Vietnamese feel was lovely. The balcony had amazing lake view, although the rooftop area is not officially open, we were able to take our own drinks up, the breeze was cool and view of lake at night unbeatable. The bed was comfortable, sheets soft and clean, bathroom lovely, bath huge: I could float in it. Breakfast good, lovely fruit.
Stayed in April 2024
Reviewed: 19 April 2024
Barbara
HungaryPerfect location, very big rooms, extremely clean. The service was above and beyond they helped with everything from booking buses to getting us SIM cards. We can only recommend this hotel.
Stayed in April 2024
Reviewed: 19 April 2024
Shannon
ThailandNothing, everything was PERFECT!
What an amazing stay! I took a risk on this place when I booked it, as it was newly opened and had no reviews. WOW, did I make the right choice! From the moment we met Sebastian and the team, they couldn’t have been more hospitable! The warmth and kindness from every staff member made this hotel an unforgettable experience. We stayed in a lake view room, which was spectacular. We were so impressed with all the modern amenities, including a hot light in the shower that you can turn on to stay warm while wrapping your towel around you! The room's decor was beautiful, it was cleaned extremely well, and the bed was so comfortable. The little things were thought about, such as toothbrushes, earplugs, and a steamer provided by the hotel. The views from the breakfast room were fantastic, and the coffee was perfect. The only thing I'm sad about is that next time I come to Hanoi, this hotel will be fully booked! Get in while you can!
Stayed in April 2024
Reviewed: 18 April 2024
Baljeet
IndiaEverything is perfect
Excellent Property. Hidden Gem.
Stayed in April 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content