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Reviews of La Charm Hoi An Hotel & Spa 4 stars

64 Đào Duy Từ, Cam Pho, Hoi An, Vietnam

#2 of 294 hotels in Hoi An

Guests' Choice

Review score

Based on 912 hotel reviews

9.8

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.9

  • Location

    9.8

  • Facilities

    9.8

  • Staff

    9.9

  • Value for money

    9.8

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 4 May 2024

    10
    fabulous!!!!!
    • Leisure trip
    • Family with young children
    • Deluxe Double/Twin Old Town View
    • Stayed 4 nights

    fantastic breakfast . Pool and terrace great. Staff very friendly and helpful. Rooms quiet and extremely comfortable

    Stayed in April 2024

  • Reviewed: 4 May 2024

    10
    Beautiful, peaceful hotel and still very close to the old town
    • Leisure trip
    • Couple
    • Deluxe Double/Twin Old Town View
    • Stayed 4 nights
    • Submitted via mobile

    -

    beautiful outside pool area, delicious breakfast and spacious rooms with balcony and great views from the higher floors. Oh and the staff is very kind and helpful. We booked a transfer from the airport with the hotel and everything went very smoothly. Location is also perfect

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Very happy there, all staff were extremely welcoming and helpful. Would happily stay there again.
    • Leisure trip
    • Solo traveller
    • Suite Double/Twin With Panorama View & Balcony
    • Stayed 5 nights
    • Submitted via mobile

    My only gripe would be lack of TV entertainment, access to Netflix or YouTube would be great.

    Every staff member greeted us and made us feel welcome. Great breakfast. Nice refreshing pool area. Best massage I’ve ever had!

    Stayed in April 2024

  • Reviewed: 3 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double/Twin With Window
    • Stayed 1 night
    • Submitted via mobile

    The staff was super helpful, gave good recommendations. The breakfast was smashing! The spa was very pleasant as well!! Over all excellent!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double/Twin Old Town View
    • Stayed 2 nights
    • Submitted via mobile

    None

    The hotel is so clean and cozy. The bed was the most comfortable one we have slept on. The staff were so friendly and helpful. Overall, I love every minute I stayed there. Definitely will be back!

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Incredible hotel in Hoi An 100% would recommend
    • Leisure trip
    • Couple
    • Deluxe Double/Twin Old Town View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. Everything was exceptional.

    All around one of the best stays we’ve ever had! The staff were lovely and went above and beyond. The pool was amazing to relax during the hottest hours of the day. The rooms were clean and spacious. The breakfast buffet was really good and lots of different choices everyday! Also lots of vegetarian options!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Excellent- absolutely flawless
    • Leisure trip
    • Family with young children
    • Deluxe Double/Twin Old Town View
    • Stayed 2 nights

    Nothing, would go back in a heartbeat!

    This hotel was probably one of the BEST that we stayed at in Vietnam. The staff were superb, the breakfast , excellent(they make vegetarian options specifically for us ); the free bicycles helped, and the a/c worked liked a charm (it was quite hot when we were there) we cannot recommend this hotel highly enough- don't think twice!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    10/10,)
    • Leisure trip
    • People with friends
    • Deluxe Double/Twin Old Town View
    • Stayed 2 nights
    • Submitted via mobile

    We loved everything😊

    This hotel is absolutely stunning. Great breakfast with many options. Amazing staff, lovely people. The design of the rooms wow, I loved the bathroom tap! Super clean. And the pool area super relaxing. I liked that we could take the bikes to the beach for free. Honestly, excellent service!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple or Family
    • Stayed 2 nights
    • Submitted via mobile

    Nothing much. It will be great if we have a full length mirror

    The staff and the location. Staff are extremely friendly and helpful - from the time we checked in till checked out. Location - 5 to 10 mins walk to the night market.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Would highly recommend
    • Leisure trip
    • Group
    • Superior Double/Twin With Window
    • Stayed 4 nights
    • Submitted via mobile

    Amazing staff, great room (comfy bed, good shower and air con), a lot of choice for breakfast and perfectly located.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Fun and comfortable
    • Leisure trip
    • Couple
    • Deluxe Double/Twin Old Town View
    • Stayed 2 nights
    • Submitted via mobile

    The staff were amazing and the bed and pillows were the most comfortable that I have experienced on my travels.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Great hospitality experience
    • Leisure trip
    • Couple
    • Deluxe Double/Twin Old Town View
    • Stayed 1 night
    • Submitted via mobile

    Very good price/quality ratio. Staff (Ms. Thao) very kind and helpful during check-in and check-out and also forthcoming with regard to all our needs.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double/Twin Old Town View
    • Stayed 6 nights
    • Submitted via mobile

    We've been to Hoi An many times but it was our first time staying in this hotel as it's quite new and this is by far our favourite. Everything was perfect from the moment we arrived. The location is super, less than 5 minutes walking into the heart of the old town. Beds are super comfy, as was the cot for our baby. Good variety at breakfast for both Vietnamese and foreign dishes, juices, coffee, fruit, croissants and an egg station. The highlight of the hotel is their staff. From the moment we met the concierge men at the door and the receptionists, the house keeping staff and the staff working in the restaurant, everybody was super kind and helpful. We met some really lovely people and we will definitely return for that alone. They were all really kind to us and particularly entertaining our 7 month old baby. He will he wondering where all his friends are at breakfast at home. Thank you for everything.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    People and the guest services are amazing, very kind and friendly. They gave us extra support, hosting us until late aft
    • Leisure trip
    • Couple
    • Superior Double/Twin With Window
    • Stayed 1 night
    • Submitted via mobile

    Very nice Hotel, wide rooms, very comfortable and clean. Very good location, really close to the city centre and nice swimming pool.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Great place to stay
    • Leisure trip
    • Couple
    • Deluxe Double/Twin Old Town View
    • Stayed 2 nights
    • Submitted via mobile

    Pool water was like a bath ie too hot

    Friendly staff and close to everything

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Highly recommend staying at this Hotel
    • Leisure trip
    • Couple
    • Trendy Double/Twin Room With Pool View & Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location, excellent friendly and helpful staff and the meals provided were all wonderful. Having free access to bikes was fantastic as we used them every day to get around .

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Great hotel in Excellent location
    • Leisure trip
    • Couple
    • Premium Double/Twin With River View & Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely perfect. Highly recommend.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Book this hotel. The staff is the best.
    • Leisure trip
    • People with friends
    • Deluxe Triple or Family
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    Staff was the best. We took complimentary bikes to the beach. Very clean rooms and public area. Good breakfast. I was always kept in the loop via WhatsApp regarding the room or yours.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double/Twin With Window
    • Stayed 1 night
    • Submitted via mobile

    The pool was great with plenty of sun lounges. The massages at the Spa were exceptional. Great location. Staff were friendly. There were lots of breakfast options.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Suite Double/Twin With Panorama View & Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location, staff were great and rooms were nice and clean

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Great hotel with friendly staff.
    • Leisure trip
    • Couple
    • Superior Double/Twin With Window
    • Stayed 3 nights
    • Submitted via mobile

    Masseuse did not understand English. Did not tell us to remove underwear for body scrub and ended up underwear was wet and soiled with scrub. Fortunately, they gave us disposables on request. Otherwise, massage was satisfactory.

    Breakfast is good spread of variety. Location is 15 mins walk to old town. Maintaince staff to service desk on choked wc was attended to immediately. Front desk staff were very friendly and most speak good English.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    It was a wonderful experience. Location was perfect as it was 7 min walk from centre so can grt away from the hustle and
    • Leisure trip
    • Family with young children
    • Deluxe Triple or Family
    • Stayed 3 nights
    • Submitted via mobile

    None

    Location; breakfast; outstanding staff

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Fabulous breakfast and consistent friendly and helpful staff
    • Leisure trip
    • People with friends
    • Premium Double/Twin With River View & Balcony
    • Stayed 6 nights
    • Submitted via mobile

    No shade over the pool Little space to walk around pool and invading privacy of those on loungers by pool

    Helpful and friendly staff Location Breakfast Warm water in pool

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Good property
    • Leisure trip
    • Couple
    • Superior Double/Twin With Window
    • Stayed 1 night
    • Submitted via mobile

    The staff could have been better.

    Everything was good.

    Stayed in April 2024

Showing 1 – 25

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