1A Phố Cầu Gỗ, Hoan Kiem, Hanoi, Vietnam
#55 of 879 hotels in Hanoi
Guests' ChoiceBased on 339 hotel reviews
9.3Cleanliness
9.5
Comfort
9.4
Location
9.8
Facilities
9.1
Staff
9.8
Value for money
9.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Elisa
NetherlandsEverything was perfect
Great location and very clean hotel! All the employees were extremely helpful and friendly, and spoke english perfectly (Cindy, one of the receptionists, even spoke italian fluently!).
Stayed in May 2024
Reviewed: 12 May 2024
Andreas
CyprusFantastic location at the heart of Old Quarter. Extremely friendly and nice staff. Rich breakfast!
Stayed in April 2024
Reviewed: 10 May 2024
Nir
IsraelThis is my second time at LA Selva. The main reason I came back are the endless smile of the entire team, the location and the value for money.
Stayed in May 2024
Reviewed: 9 May 2024
Katerina
CyprusReally good location Amazing staff, especially Anna Exceptionally comfortable beds. Once I walked in I just wanted to crash on that bed and not go out again. Great breakfast, every dish was delicious. I enjoyed it more than any other breakfast on this trip. Our room had 3 windows. Could see Hoam Kiem from the bathroom window whilst showering and 2 other windows faced to various skybars. However, they were far enough for provacy.
Stayed in April 2024
Reviewed: 6 May 2024
Gerry
CanadaThe only downfall with the location was it got a bit noisy at night
Beautiful building in a great location
Stayed in May 2024
Reviewed: 6 May 2024
Li-ting
TaiwanNone
best service
Stayed in May 2024
Reviewed: 3 May 2024
Julianne
AustraliaVery small breakfast room, but wasn’t really a problem
Great location, not too noisy, walking distance to the lake and surrounds. The staff were super friendly and helpful. The rooms were a good size. Would highly recommend staying here.
Stayed in April 2024
Reviewed: 30 April 2024
Kay
AustraliaWe stayed here twice. First night in a room with no window which was a bit strange but very quiet. Another 3 nights in a room at the front with a large window but this meant there was street noise. This can’t be helped if you choose to stay in the Old Quarter and the hotel provides earplugs.
Great location in the Old Quarter and the staff were lovely
Stayed in April 2024
Reviewed: 29 April 2024
John
AustraliaGreat hotel great location very friendly helpful staff
Stayed in April 2024
Reviewed: 25 April 2024
John
AustraliaLovely hotel perfect location AMAZING staff Anna booked all our travel details with complete competence and attention to detail. Thanks Anna for taking such good care of us
Stayed in April 2024
Reviewed: 16 April 2024
Aira
United Arab EmiratesWe LOVED everything!
We love everything about this hotel. From the facility itself, the food, and specially their Staff! Everyone was friendly and very accommodating. The Room was clean and very comfortable. We actually booked a hotel nearby but had a misunderstanding when we arrived so we booked La Selva on a last minute. Thank god we did! Would definitely comeback!
Stayed in April 2024
Reviewed: 16 April 2024
Li
Singaporeold furniture and need refurbishing
the service and helpfulness of staffs
Stayed in April 2024
Reviewed: 15 April 2024
Julianne
AustraliaThis hotel is in a great location, walking distance to everything and facilities were great. The staff really made our stay special, the girls on the front desk were friendly and so very helpful
Stayed in April 2024
Reviewed: 14 April 2024
Wilfred
AustraliaThe hotel staff were lovely and the location was ideal for our exploration. The local breakfast changes everyday and offered a good variety. The window shutters works well in blocking out lights and sound. We also appreciated the daily refill of fresh fruit for the room.
Stayed in April 2024
Reviewed: 11 April 2024
Emma
United KingdomNothing
Exceptional small hotel, ideally placed to enjoy old town, French Quarter and lake areas. Room was spacious and clean with tea, coffee, snacks and water included and replenished daily. Staff were wonderful, very attentive and helpful. They organised food tour and transfer to Cat Ba. Definitely recommend if visiting Hanoi.
Stayed in April 2024
Reviewed: 7 April 2024
Afonso
PortugalSmall and cozy place. Excellent location and the rooms were spacious and comfortable and clean. Also with a very beautiful. But the most of all, the staff are very friendly, kind and very, very professional.
Stayed in April 2024
Reviewed: 7 April 2024
See
United StatesNothing
Excellent location! Great breakfast buffet. Loved the pho.
Stayed in February 2024
Reviewed: 6 April 2024
Xu
AustraliaNothing really
Conveniently located in old quarter and walkable to all good food options Staff is very nice and willing to help with anything Room are clean and comfortable
Stayed in April 2024
Reviewed: 3 April 2024
Katrina
SingaporeThe location with many restaurants, cafe and shops around. The hotel is within short walk to the lake. The room was decorated nicely and romantically, spacious and with balcony overlooking the street. The staff are friendly and helpful. They helped me to book taxi to the airport with better price. The breakfast spread is good.
Stayed in March 2024
Reviewed: 3 April 2024
Natalie
United KingdomNothing :-)
The hotel was so central and the area felt very safe. The staff were extremely friendly and helpful, helped book our trip to Ha Long Bay and gave us lots of advice on what to see and do when in Hanoi.
Stayed in March 2024
Reviewed: 2 April 2024
Meghan
MalaysiaI recently had the pleasure of staying at a charming and intimate hotel in Hanoi's Old Quarter. The location was perfect, with easy access to all the attractions. The service provided by the staff was truly exceptional - they went above and beyond to ensure a comfortable and enjoyable stay. I highly recommend this hotel to anyone looking for a cozy retreat with top-notch service in the heart of Hanoi.
Stayed in April 2024
Reviewed: 2 April 2024
Georgina
United KingdomNothing
Location was perfect and the staff amazing. They helped us to book our train to Ninh Binh and kept our bags while we went on our LAN Ha boat cruise for 1 night
Stayed in April 2024
Reviewed: 1 April 2024
Amanda
SpainWe had a very good time at La Selva, the location is perfect and the installations are super clean. We enjoyed so much the very good hospitality offered and we hope to come back to visit our friend Cindy and the rest of the team. Thanks for taking very good care of us !❤️
Stayed in March 2024
Reviewed: 1 April 2024
Hannah
AustraliaIt wasn't of concern to me, as I wanted a central location, but if you're a light sleeper and don't wish to be right in the middle of all the action, you may find the sounds difficult to sleep through
Fantastic service and a great experience. The hotel was very clean, with a great breakfast and helpful, lovely staff. The location is right in the thick of the very busy Old Quarter, so it is full of excitement and an easy walking distance to all the local attractions. The service is an absolute stand out here - a big thank you to Cindy and Nathan in particular. They helped me out with anything I needed and went above and beyond to point me in the right direction. I will definitely return next time I am in Hanoi.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content