27 Hang Be, Hoan Kiem, Hanoi, Vietnam
#34 of 871 hotels in Hanoi
Guests' ChoiceBased on 318 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.8
Value for money
9.3
Free WiFi
9.3
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End of dialog contentReviewed: 23 May 2024
Meryl
SingaporeNone.
Facilities were top-notch and rooms were amazing - beds were super comfy and the shower was great! Staff were very attentive and helpful throughout my stay! Breakfast was great as well.
Stayed in May 2024
Reviewed: 10 May 2024
Alan
AustraliaZero
Unique decor! Sense of being really welcome and valued and helped ! Incredible bed ! Fabulous food !
Stayed in May 2024
Reviewed: 9 May 2024
Ciaran
IrelandLocation ,Roof bar,service all great. reasonable airport transfers. Arranged HaLong 1N cruise “Nostalgia” perfect.
Stayed in April 2024
Reviewed: 5 May 2024
Julie
United KingdomThe sky bar should offer better happy hour deals for guests as prices were a little on the expensive side.
Absolutely fantastic decor, a real home from home. Close to everything and SPA prices were good value too.
Stayed in April 2024
Reviewed: 5 May 2024
Livia
AustraliaYou can hear some beeping, but not too bad. Bring earplugs if you're sound sensitive.
Location superb Bed is terribly comfortable 😴 So happy we stayed here and we came back a second time The staff organized whatever we asked for! English was great. Thank you Phu
Stayed in March 2024
Reviewed: 28 April 2024
Peter
United KingdomGreat location, lovely rooms, great staff. Wish had stayed longer
Stayed in April 2024
Reviewed: 21 April 2024
Mitchell
AustraliaNeed a pool.
Stayed in April 2024
Reviewed: 18 April 2024
Christian
GermanyWell, one of the best hotels i have been in the last years. Simply the best!
Stayed in April 2024
Reviewed: 15 April 2024
Matt
United KingdomBreakfast wasn’t good for vegetarians
Beautiful hotel and lovely room
Stayed in April 2024
Reviewed: 14 April 2024
Peter
United KingdomExcellent choice and service
Stayed in April 2024
Reviewed: 31 March 2024
Jane
United Statesliked everything highly recommend
wonderful staff great spa beautiful hotel great location
Stayed in March 2024
Reviewed: 29 March 2024
Alka
United StatesNothing.
Excellent staff. Clean. Great location. Good breakfast.
Stayed in March 2024
Reviewed: 26 March 2024
Stephen
United KingdomRooms was small and only having one lift for 12 floors was very annoying
Clean and well run - nice friendly staff
Stayed in March 2024
Reviewed: 25 March 2024
Ruth
Cyprusthe food at the restaurant didn't meet our expectations
the room was fantastic, the bathroom very clean, the stuff extremely friendly, the food at the restaurant was good
Stayed in February 2024
Reviewed: 22 March 2024
Gillian
United KingdomBathroom was a little small, but really not an issue.
Staff are fantastic. Phu sent a guide on WhatsApp and booked restaurants for us and was on hand on WhatsApp if we needed anything. Superb service. Also, a lovely woman at reception (didn't get her name) walked to a local shop with us to help us buy an item we needed. Again excellent service. The Sky bar is brilliant, great drinks, brilliant staff and lovely views. Perfect location in centre of everything.
Stayed in March 2024
Reviewed: 21 March 2024
Stephen
United KingdomCentral and if a high standard
Stayed in March 2024
Reviewed: 12 March 2024
Carriegaty
United StatesI loved everything. It exceeded my expectations.
I loved the location of this hotel. The staff was excellent and beyond attentive. Each time I came in from an excursion they brought me a wet cold towel and a drink. The rooms were very modern and up-to-date.. The restaurant has amazing views. The upstairs outdoor rooftop lounge was amazing as well. It's a relaxing upscale environment and I definitely would recommend and hope to return
Stayed in March 2024
Reviewed: 2 March 2024
Barbara
United KingdomStaff excellent. Relaxing oasis in hubbub of Hanoi
Stayed in February 2024
Reviewed: 25 February 2024
Ali
United StatesI had a windowless room but it turned out to not be so bad. They cleverly put a mirror where the window should be and it didnt feel claustrophobic at all.
Stayed in January 2024
Reviewed: 15 February 2024
Ozboy
AustraliaThe bathroom was too small
Cloud Nine was excellent for breakfast and all meals.
Stayed in February 2024
Reviewed: 15 February 2024
Charlotta
AustraliaExcellent location, super friendly staff, lovely room and beautiful decor.
Stayed in February 2024
Reviewed: 24 January 2024
Jeevan
United KingdomNothing.
The service was outstanding, especially from Quan on the reception team and the Cloud 9 restaurant team. The Spa team were equally wonderful.
Stayed in January 2024
Reviewed: 21 January 2024
Peter
United KingdomNothing
Exceptional service and beautifully presented at every turn.
Stayed in January 2024
Reviewed: 19 January 2024
Josephine
AustraliaGreat decor, a real stand out. Excellent staff, beautiful breakfasts in a wonderful restaurant with views over Hanoi.
Stayed in January 2024
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