21 Phố Hàng Thùng, Hoan Kiem, Hanoi, Vietnam
#15 of 878 hotels in Hanoi
Guests' ChoiceBased on 387 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.9
Value for money
9.3
Free WiFi
9.6
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End of dialog contentReviewed: 29 March 2024
David
United KingdomNo outdoor sitting area other than roof top bar
Central location
Stayed in March 2024
Reviewed: 27 March 2024
Ciaran
IrelandGym too small. Limited changing facilities at pool,
Location, bed, staff & breakfast. Swimming pool.
Stayed in March 2024
Reviewed: 23 March 2024
An
CanadaNot applicable.
I enjoyed everything this beautiful hotel offered. I certainly will bring my family to stay at this hotel in future. Employees at all levels at this hotel are well trained, very nice, friendly and ready to help. I most got in touch with staff at the restaurant at Level 11. They are very helpful. This little hotel has everything you can expect from a five-star hotel.
Stayed in March 2024
Reviewed: 23 March 2024
Sandra
United StatesLighting over sink in bathroom very dim so if make up is applied it could be hit or miss. lol. Shower water spilled out a couple times. Hotel was informed.
Staff! Location! Breakfast!
Stayed in February 2024
Reviewed: 22 March 2024
Chia-yi
TaiwanNope
The service are great and the recommendation by front desk for restaurant and trip are useful. SPA was awesome and relaxing. We have the excellent experience.
Stayed in March 2024
Reviewed: 20 March 2024
Ruth
Cyprusroom was cold
the breakfast was good, bread choices were not great. Excellent food for dinner, best in Hanoi
Stayed in February 2024
Reviewed: 19 March 2024
Tina
United KingdomRestaurant had little ambience
Loved the pool
Stayed in March 2024
Reviewed: 19 March 2024
Alicja
CanadaEverything was great
Location, amenities and very helpful staff. Room was great and comfortable. Very nice hotel overall.
Stayed in March 2024
Reviewed: 19 March 2024
Nadia
AustraliaVery extensive breakfast buffet Room was spacious and very clean Beautiful hotel lobby area and friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Alexandra
SwitzerlandRooms were pretty average and not exactly what we expected for a 5*-hotel. Sometimes no fill-ups of certain things at breakfast.
Outstanding staff, good location, very clean.
Stayed in March 2024
Reviewed: 16 March 2024
Rajeev
FinlandEverything about this hotel was excellent. It’s not just that all the facilities were top notch (the beds are like clouds and the rooms are incredibly tidy), but the attentiveness of the whole staff is superb! Whether it’s you’re looking for a way to fill your day or you’re struggling with a special diet, they proactively offer their help to get you on your way without any hassle. Also if it was not for any of that, I would just come back for the pool. Best hotel pool ever! Hope one day I’ll be back again.
Stayed in March 2024
Reviewed: 14 March 2024
Stephen
South KoreaAffordability and quality is so fine
Stayed in March 2024
Reviewed: 11 March 2024
Mishal
AustraliaExceptional service Warm pool was nice on the cooler days of Hanoi Great location
Stayed in March 2024
Reviewed: 9 March 2024
Khalid
United KingdomNoting
It is rare to find such highly professional and dedicated staff who will do anything to help. I had an issue with the taxi taking me to the airport in the early hours of the morning, staff member Duc was great, he made sure that all issues were solved and I got to the airport in time, he was brilliant. In addition I was a given a breakfast pack to take with me to eat later. All staff deserve the very best and I wish them all success in their careers. Thank you and keep up the good work.
Stayed in March 2024
Reviewed: 6 March 2024
Bertoletti
FranceThe hotel is located right in the old quarter which is an awesome location and it has a swimming pool, a gym and a skybar which is not so common within the area at this price!! The breakfast is super good as well and you can combine Vietnamese and western cuisine!
Stayed in March 2024
Reviewed: 6 March 2024
Nisha
United KingdomProbably wish the place had a sauna or steam room or the pool was covered a bit but apart from that it was just stunning
everything! the rooms were stunning and the bathroom was clean! Beds were comfortable too! We will recommend this hotel to everyone
Stayed in February 2024
Reviewed: 6 March 2024
Michael
ThailandIts perfect
The staff are wonderful, the accommodation is spotless and beautiful
Stayed in March 2024
Reviewed: 6 March 2024
Art
United KingdomSwimming Pool was too hot
An Oasis of calm in hectic Hanoi
Stayed in February 2024
Reviewed: 6 March 2024
Maria
Netherlandsnot applicable.
The service from the moment we arrived through our departure was wonderful. The staff were excellent, super helpful, polite and very friendly. The hotel has a great location. I highly recommend this hotel. Ms. Quynh Ho, our guest officer, goes above and beyond to provide excellent service. She extends a helping hand, especially in terms of food and tours. She even offered to be on whatsapp if we have any questions.
Stayed in February 2024
Reviewed: 6 March 2024
Ella
United KingdomRooms at the front of the property were loud
Great pool and very clean
Stayed in March 2024
Reviewed: 4 March 2024
Sandra
United StatesAlready mentioned to property
Staff! Location! Spa!
Stayed in March 2024
Reviewed: 1 March 2024
Craig
AustraliaI stayed at La Siesta Premium in Ho Chi Minh City the previous week and with my experience there the expectation was high. This Hotel did not disappoint. The location was great, the breakfast was great and the staff extremely helpful.
Stayed in February 2024
Reviewed: 27 February 2024
Kit
AustraliaGreat staff, good breakfast, bar and food
Stayed in February 2024
Reviewed: 25 February 2024
Benjamin
GermanyAlthough quite new, already used in parts. For Vietnam and Hanoi, both room prices and restaurant/bar prices are on the upper edge which makes us try a different one next time. Food quality at breakfast was a bit mediocre for a 5-star hotel. Rooms a bit small.
It is a small almost boutique style hotel which we believe was an apartment complex before. The pool was a neat touch but is located literally between the buildings - no views or inviting surroundings. Breakfast was good, but not extraordinary. Comfy beds with nice bedding. English speaking staff. Location is kind of nice, in the middle of a busy area if this is what you are looking for, go for it.
Stayed in January 2024
Reviewed: 21 February 2024
Nga
New ZealandNothing bad to say!
We loved this hotel!! Staff was professional and eager to help. The beds were comfortable..Best hotel in Việt Nam for us!
Stayed in February 2024
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