Thuong Yen Cong Commune Quang Ninh Province, 200000 Yen Tu, Vietnam
#1 of 5 hotels in Yen Tu
Guests' ChoiceBased on 141 hotel reviews
8.8Cleanliness
9.1
Comfort
9.3
Location
9.2
Facilities
9.1
Staff
8.8
Value for money
8.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Srinath
IndiaThe food was excellent, however the prices were rather steep. Especially since there were no other options near by.
This gem of a property, nestled amongst the greenery in the valley of the Yen Tu mountain, is absolutely gorgeous! Designed by a renowned architect, it was a pleasure for us as architects to stay at. The buggy service to the village and to the cable car ticket place was very useful.
Stayed in May 2024
Reviewed: 3 May 2024
Bruce
New ZealandThis is a truly exceptional hotel in every way.Beautiful buildings set in extraordinary gardens.Lovely helpful staff.Huge bedrooms with outstanding facilities.The restaurants and food are remarkable .Michael the manager went out of his way to welcome us..
Stayed in April 2024
Reviewed: 25 April 2024
Daisy
United KingdomThis property was amazing! Really different area of Vietnam to see and experience, loads to do
Stayed in March 2024
Reviewed: 23 April 2024
Khawaja
United KingdomNothing
The hotel and location are exceptional with a serenity which really cannot be captured in the pictures, the pool area and gardens are really wonderful and the architecture of the whole complex including the village is stunning
Stayed in April 2024
Reviewed: 27 March 2024
Ivo
NetherlandsNothing
The staff was very friendly. The room comfortable with a nice view. When at one night I could hear the neighbors and shared a complaint, without hesitation another room was made available to move to. This kind of service makes a stay comfortable. Special thanks to Hang who was the yoga teacher and gym instructor and made my stay even more comfortable.
Stayed in March 2024
Reviewed: 20 March 2024
Hannah
United KingdomOnly complaint was the weather but that’s out of the hotels control!
Wow wow wow wow. This place is just spectacular. Calm, clean, therapeutic. Good food in the restaurant, great breakfast. Super comfortable beds. Classes are great! Staff are super friendly. Pool area is very picturesque.
Stayed in February 2024
Reviewed: 17 March 2024
Arne
United KingdomThe food is not in the same class as the hotel in general.
The buildings and setting are all excellent, stylish and beautiful.
Stayed in March 2024
Reviewed: 29 February 2024
Kenny
United StatesFar away from everything so not much options for foods
Everything was very nice and peaceful
Stayed in February 2024
Reviewed: 16 February 2024
Rachel
SwitzerlandThe hotel's architecture is an extraordinary work of art. It's an essential destination for anyone traveling to Vietnam, where every nook and cranny is meticulously crafted to delight both the mind and spirit.
Stayed in February 2024
Reviewed: 12 February 2024
Huyen
PolandNothing -
Everything was absolutely perfect. We had two rooms for 5 people. Staffs at the hotel were nice and helpful which is really what you really want for a holiday. The room was spectacular in every way from the design, bathroom that has no windows make it blend with nature. The resort was built from scratch a few years ago but it does give a very nice historical feel to it. The pool was a beauty and food I loved it. A bonus was a performance at night - don’t miss it. We did a Family photoshoot at the location - everyone was so helpful. Thank you so much definitely come back
Stayed in February 2024
Reviewed: 5 February 2024
Guilhem
SwedenNothing to dislike in Legacy.
Amazingly beautiful place and very friendly staff
Stayed in February 2024
Reviewed: 29 January 2024
Fernanda
United KingdomVery little. The only issues we had were relating to the laundry service - which was absolutely a robbery in terms of price, and they damaged a garment. But the staff was quick to compensate us for the issue. The spa is also extremely expensive and didn't have the cold plunge therapy we wanted.
We absolutely loved everything in Yen Tu. It is not a super touristic area, so you get to relax and explore the beautiful nature and culture. The hotel is stunning, gorgeous grounds, and one of the most beautiful hotel rooms I have ever been to. The staff was quite friendly and ready to help. The breakfast is absolutely wonderful. We had dinner two nights and it was delicious. The spa is beautiful!
Stayed in January 2024
Reviewed: 18 January 2024
Santiago
FinlandThe food
Room comfortable.
Stayed in January 2024
Reviewed: 8 January 2024
Holly
MexicoBeautiful setting - sometimes big resorts or hotels can feel impersonal but this one was the opposite. All the staff were lovely and very helpful with the mountain of questions I had to ask. The spa is amazing - I basically had it to myself when I went and I had an amazing treatment. The location is perfect and they will take you anywhere around in the buggies. Perfectly placed to go up the mountain. The food was delicious and room service to late into the night.
Stayed in January 2024
Reviewed: 1 January 2024
Anna
SingaporeHonestly the whole place is amazing but the service really needs to improve for it to be called a 5 star. It took so long to get drinks/food in the restaurant/bar and same when you order room service. It took us 3 hours to get an ice bucket delivered to the room on Christmas Day and we called 3 times. The hotel was so quiet as well, probably only at about 30-40% capacity so there’s no grace for them being busy enough to miss an ice bucket. The staff also really don’t speak English so ordering at the bar and restaurant can be difficult. The food was fine, but not 5 star and no result health food options which is strange since the place gives off a wellness vibe. Since the village is very small and quiet you really have no choice but to eat in the hotel during off season so they need to step up here to complete the full experience. I understand it’s a remote location and it was off peak season and I’m not the type to expect super quick service but really for such a luxury hotel the service was noticeably bad.
This hotel is beautiful, from the architecture to the rooms to the pool to the spa every detail is there. It’s truly serene, peaceful and the perfect getaway to find some quiet. There is literally nothing around, so bring a book and be prepared to really zen out. The spa is the best I’ve ever been to, simply stunning and the treatments were all fabulous.
Stayed in December 2023
Reviewed: 31 December 2023
Hang
VietnamThere should be a door to the toilet.
Stayed in December 2023
Reviewed: 29 December 2023
Thi
VietnamThe car parking lot is far from receptionist area, suppose to have buggy to take guests to the parking lot but I almost couldn’t find any so I had to walk to the parking lot & back several times. There is no lift to the underground parking lot so I have to walk down using the car driving way which I find pretty unsafe.
One of the best designed resorts in Vietnam
Stayed in December 2023
Reviewed: 27 December 2023
Sam
United KingdomBeautiful hotel and grounds in a stunning setting. We only stayed 1 night but it would have been a great place to relax for a few nights. Spa and outdoor pool were incredible. We also walked to the cable car station and made our way to the top, takes about 2.5 hours as a round trip with a lot of steps.
Stayed in December 2023
Reviewed: 22 December 2023
Caroline
United KingdomEverything was perfect
It’s beautiful
Stayed in December 2023
Reviewed: 11 November 2023
Tra
Vietnamstaff wasn't very helpful, my friend got sick and asked for assistance but they just said they didn't have any meds, the problem was the lack of concern they show for customers. secondly, there was an activity which is picking up fresh eggs for morning breakfast, which advertised by the property and advised to book. we booked and went at 6:30 AM and staff was totally unprepared. we had to wait for 15-20 mins for them to show us to the chicken farm which is literally next door and in which there was no egg to be found. very disappointing!
hotel decor was nice breakfast was delicious
Stayed in November 2023
Reviewed: 30 September 2023
Ben
SingaporeExceptional
Stayed in September 2023
Reviewed: 9 September 2023
Anna
SwitzerlandSome of the staff don’t speak English but they still do their best to help
Absolutely everything was on the top level. It was for sure the best hotel I have ever visited and I will definitely recommend it to everyone! Trung that works on the reception desk was extremely nice and helpful person :)
Stayed in September 2023
Reviewed: 4 August 2023
Katherine
AustraliaNothing
The location, the design of the resort, the rooms, the pool, the food, the activities and the amazing staff. This was an amazing resort - far exceeded expectations. Yen Tu was fabulous.
Stayed in July 2023
Reviewed: 18 June 2023
Lorraine
United StatesMc Gallery is the premiere property at Yen Tu Mountain. The staff is exceptional they do cleaning service twice daily on your room and are very attentive to all your needs. The property itself is exceptional with beautiful grounds and amazing pool which we all enjoyed thoroughly. The rooms are unique, fashioned after mid-evil decor. The only complaint about the room was a slightly musty smell I think that is due to lack of windows but staff mitigated that with dehumidifier. We took advantage of the free classes such as yoga, chanting and singing bowls. My,the instructor was exceptional. I would definitely stay again. Yen Tu. mountain is a very special place. Breakfast buffet was amazing
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content