The very some flaws that putted me off a little. 1. With only 1 tiny window The room was very stuffy 2. The room I stayed at (601) seemed to be really weary. With lots of plastering cracks down the walls and grind down enamel in a bath 3. For no reason there was no elevator coming up to the 6th floor that brought some discomfort (I have a heavy suitcase) 4. One night electric adapter just started to spark 5. There were some stains on the bath towels.. And one night the staff just woke me up in the night (00.45) by calling me via room phone 😕

The best about this hotel is its terrific location - just at the very heart of Hanoi Old Quarter so everything whatever you may need is just at the tips of your hand. Caffès, restaurants, places to see and visit, the most remarkable of which is by far St. Joseph Cathedral

Stayed in April 2024

Hard mattresses usual with cheaper hotels in Vietnam, no view from room 302 and bathroom requires attention

Very central hotel in old town of Hanoi, the reception staff were very helpful and pleasant, unfortunately the mattress in my room was very hard and my room window looked onto the internal stairs where others could look into my room when the curtains were open, the bath required sealing around the edges as 15mm gap all the way round. This was a cheap priced hotel compared to others in the area however price would would reflect my findings, location location location…. Oh good air conditioning and also good fan

Stayed in March 2024

My girlfriend fainted in the foyer, and all the staff rushed around to support. They offered taking us to the hospital, arranging a doctor's etc. They were so kind and supportive, and I'm really grateful. It's a lovely stay, in a great location.

Stayed in February 2024

Fridge made the lamp flicker - super old facilities

Location

Stayed in January 2024

Location

Stayed in November 2023

Double charged me for the night. Didn't reply to my message on booking.com. Lucky it wasn't too expensive a room.

Good location

Stayed in September 2023

Their location is great and we were glad as well that the staff accommodated us even if we booked our room last minute

Stayed in August 2023

Nothing

Clean and friendly

Stayed in June 2023

Hotel in a great location very helpful and friendly staff, we stayed here 4 times during our trip.We recommend this hotel.

Stayed in April 2023

Good location. Friendly staff.

Stayed in April 2023

we had a lovely spacious room. it was very clean . lots of high quality dark wood furniture around the place

Stayed in March 2023

TV not properly tuned in.

Excellent location. Clean spatious and comfortable room. Nice bathroom. Higher floors accessible by lift.

Stayed in November 2022

A bit more daylight would be nice, but it's not a real minus :-)

Very attentive, friendly and outstandingly helpful personnel ! Well located in the Old quarter, and still fine regarding noise.

Stayed in November 2022

cheap room price, good hotel

Stayed in May 2024

2nd time staying here. All is still good

Stayed in May 2024

Friendly and accommodating host. Room is comfortable. Price is quite cheap if compare with others. Good deal.

Stayed in May 2024

Good for stay. Centre and quiet location

Stayed in May 2024

Good location. Host is acommodating. They offered free early check-in and as well as free storage to keep luggage once we checked out. We're satisfied with them!

Stayed in May 2024

very convenient and centre place. Receptionist Ha is super helpful all the time. Room is basic but clean. That's all enough

Stayed in May 2024

The room is really old and has a musty smell，it made you uncomfotable，and also the door was broken， it s really bad. even the pilt was thin，i cant sleep over the night. I was living in hostel 6 dorm，is was better than this hotel.

location is good

Stayed in March 2024

uncomfortable beds

Location

Stayed in March 2024

No heat and temperature was only 8 degrees

Location

Stayed in January 2024

They give me room with window overlooking on corridor..its was inside window..so..the room had bad smell..I asked them to replace..the other room was on the top of building and near motor of elevator and have noisy ..I didn't feel comfortable anyway

Certainly located.. helpful staff..big room..good bathroom

Stayed in January 2024

Hotel won't answer messages, when asking to book a bus ticket, they won't issue a bill, won't be clear about departure time and the company that provides the transportation service. Staff communicates false pickup time, bus company appears to early and leaves, reception desk guy doesn't care and won't help solve the issue with the bus, only stating that he doesn't understand. The hotel is giving jack about a bus trip they booked for me without a bill, even when it is much easier for them to talk in Vietnamese with provider. At least I got my money back. Staff must improve their English knowledge. Room okayish although price too high compared to other similar segment hotels in Hanoi. Old furniture, dirty, stinky sandals, bathroom doesn't feel agreeable. Nothing to do with their colleagues from Lucky in Hang Trong.

Situation

Stayed in December 2023