The property was great value for money but the beach next to it was not the best on the island. The hotel has a beautiful swimming pool though.

Very spacious and clean room. Modern design. Comfortable bathtub and shower room. Comfy bed. Lovely staff.

Stayed in May 2024

staff nice and the location very good and the room view very nice

Stayed in April 2024

No air conditioning in lifts. The staff spoke very little English which made it very hard to communicate and receive the services requested- food orders especially. The shower close to toilet is annoying and an inconvenience. We were on our honeymoon and booked through bookings.com and told we were given room as booked (ocean view) but were not. They did eventually move us to the 6th floor. Very noisy overnight and early mornings as windows are not double glazed. The breakfast buffet does not really cater for Westerners. Cereal was limited and stale. They could capitalise on tourists by offering pool side service ie drinks and food by QR code or in person but you have to go up two floors to restaurant to order. Room cleaning is quite regimented between hours of 8-10. Most days we were woken by someone knocking on the door to clean our room. There seems to be works underway everyday with workers onsite having their breaks and meals throughout whole day in restaurant areas. Works were particularly annoying when all we wanted to do was relax by the pool to cool down as very hot. Pool towels are very small ie cater more for locals rather than tall or larger westerners. Poor English resulted in our booked transfer being told to leave but that was rectified. The staff overall were trying their best to please but poor and limited customer service knowledge and English made this very difficult. There is so much potential for this hotel to be one of the best in the location it’s at but it needs a lot of work and someone with extensive hospitality knowledge to improve its service and increase comfortability.

Big sized rooms and price per night was reasonable. Room quite modern.

Stayed in March 2024

Sadly, Phu Quoc has been badly and unimaginatively planned (if at all): its tiny beaches pretty but often strewn with rubbish and debris - so take a day trip if it's not too windy to 2 or 3 nearby islands to swim or go fishing - and dominated by large roads choc a block with endless hotels but few interesting shops or eateries (though the local prawns are a delight.

An attractive modern hotel with friendly staff and a great palm tree lined swimming pool looking out over the sea. Breakfast was good as was the fresh, crispy, fried squid available all day as a (restaurant) snack; and a couple of doors along is a great little bakery with brilliant croissants, nice apple pastries and yummy passion fruit panna cotta. We'd come over on a ferry from Ha Tien so they were sweet enough to organize us a cab to fetch us from the port & on the way home we took advantage of their free transport to the nearby airport just 20 minutes away which is small, clean, efficient but alas has no wi-fi!

Stayed in March 2024

Too much street noise

Good size of the room, location

Stayed in February 2024

Poor stairs from pool to beach area

Quiet peaceful environment

Stayed in January 2024

Rooftop room, super views over city and ocean.

Stayed in February 2024

Stairs to beach broken and dangerous and wood around pool unstable

Hotel close to beach and breakfast nice, staff are very pleasant

Stayed in January 2024

Despite being so new, many power plugs in the room were not working.

Great location right next to night market. Stylish rooms and pretty pool that’s great for sunset drinks.

Stayed in January 2024

Very Limited airport transfer policies MUST BE TRANSPARENT on the website to enable potential guests to make informed decisions. Presently, this hotel was shown when my fileted included Airport Transfer. I booked this hotel because it offers this service. My booking was not refundable. Only after I committed and paid for my reservation, I then received an email that details the extremely restricted airport transfer policy. In reality, this policy practically provided ZERO airport transfer to us. Booking for Com, in part, contributed to our bad experience: it failed to make its partners disclose the full policy during the research steps to enable potential customers to weed out these hotels with restrictions on airport transfers. We've traveled the world over decades and stayed at upwards hundreds of hotels. M Hotel Phú Quốc was the ONLY ONE we've run into this SEEMINGLY TRICKY policy. We expressed our feelings to the hotel on 2 separate occasions, but the management responses were COMPLETELY NEGATIVE.

Clean, modern facility Friendly, helpful staff Good breakfast Good security Good location

Stayed in December 2023

I was surprised that the ocean view was so small. Although it said ocean view when I booked the room I had an extensive view of the city and a bathroom window view of the window

breakfast was great, the staff allowed motorbike parking,

Stayed in August 2023

Beautiful, best location

Stayed in July 2023

Not a big issue but it can be quite noisy in the morning due to traffic and the sun shines really brightly which woke me up. I also notice the bathtub drains the water altho I closed it. So you have to keep filling up the water otherwise the water will just keep on draining. Maybe this is something the hotel can fix.

My room was nice, good aircond (it was really hot so coming back to a good working AC was really nice), good view and comfy pillows. The hotel itself is really nice. It is close to the night market. Just a few minutes walk. Around it also theres a lot of massage parlours, eateries and best of all its right on the beach. The wind was really strong and was really nice. Breakfast had phó so I was satisfied.

Stayed in June 2023

Unable to communicate well with hotel staff with English

Near to city center

Stayed in June 2023

W/o a/c at the lobby

Quite a variety of food, love the smooth white porridge.

Stayed in May 2023

Very bad breakfast, little bit battered room, impossible to swim in the sea

Pleasant and professional staff, spacious room, good location, nice bath

Stayed in May 2023

The hotel is right next to the beach, but we didn't swim there. Dirt and garbage everywhere on the beach, including the sea. It was better to go swimming at public beaches where they cleaned up.

Perfect location near the center of the town. Helpful staff. The restaurant is great and the neighborhood is safe. The rooms are really well equipped. The pool is great and with a nice view. Very nice.

Stayed in April 2023

Nothing

This is a very stylish and comfortable boutique hotel. The decor was perfect, and no corners were cut in giving guests the best. I had a fantastic sea view from my window. Breakfast - an excellent selection of Vietnamese and Western food - was in a relaxed area overlooking the infinity pool and the sea. The pool was the cleanest I've ever swum in. The staff went out of the way to help. It is a calming place to stay, right in the middle of great restaurants, shops, the night market and local tour operators. Couldn't fault it

Stayed in March 2023

expensive for what it is

amazing staff, very nice and helpful beautiful view

Stayed in March 2023

when taking a shower toilet seat gets all wet because is right by shower without partition. need to wipe dry if you don’t want to sit on a wet toilet. breakfast has very limited choice. when ordered easy over egg, got a fully cooked one. instead of fixing it staff told me that’s how easy over is cooked??

modern sleek design

Stayed in March 2023

there’s scheduled free shuttle bus from the airport to the hotel but the staff informed me the day before my departure. It’s too late

right in the center of the town

Stayed in January 2023

Staff could be a bit more professional. Would be great if they knew a but more english so they could engage with visitors.

Quite a new hotel so everything was really clean. Breakfast had alot of variety for westerners and locals.

Stayed in November 2022

Unfortunately although everything within the hotel is very nice, the location is just not great - when you go to the pool area (which is under shade) the beach is small (and def not the prettiest area of PQ) with not nice views either side (sadly the buildings next door are derelict and the view from one side is congregated iron shacks). This isn't the hotel's fault but I have to be truthful.... it's not somewhere to go if you want a beautiful beach view. Also - no need to play music in the corridors (especially super loud!) - I don't think anyone wants to hear that.

The staff were really professional, friendly and helpful - 10/10 for all staff. My room was modern and clean, the bed was really comfy! This is a nice hotel, and very good value.

Stayed in December 2022

The heat in shower not worm Bathtub not hold water No wifi in room

Location and view and staff

Stayed in December 2022