It was well located, very roomy, friendly staff and a great breakfast - the rooms were sound proof so staying close to the rail station was not a problem as we thought it might be.

Stayed in April 2024

the hotel didn't have a ramp for wheel chair accessible or passenger with multiple suitcases

We visited Sapa, Ninh Binh, Hai Phong via train. thus Mango Hotel is part of the Ha Noi train station. The coffee lounge at this hotel is open for passenger who wait for the train, as well as the restaurant next door open for lunch and dinner for train passenger. The room is quite with amber of space. the room has a dual unit heat/AC. Buffet breakfast has been upgrade compare to previous years stayed prior to Covid-19.

Stayed in February 2024

-the staff did not even smile and looks tired and look unbothered as if we were nuisance to her -the staff passed us the remote key for the door and did not even bother to explain how to use it (since it’s of a different model) : had to walk all the way back to the counter to ask how -the staff did not even offer to carry our luggages like isn’t that a common courtesy ? -the water from the heater was not so warm

-The location was a WOW factor like you can go out the lobby and walk for 1 minute and you reached the station already :) perfect if you’re in a rush and hate the hassle of booking a taxi -the room was so beautiful !! It felt more like a lovely home studio rather than a hotel! Really comfortable and we even got a huge window with the street view ! The bed are the best !!! Everything is clean and works in perfect order ! -there’s Netflix available in the room too! -IT HAS A BIDET OMG I AM SO HAPPY!

Stayed in March 2024

The hotel is just beside the Hanoi Railway station. We had a 10pm train to Sapa. Had some rest before going to catch the train. The backdoor of the hotel leads to the train platform which is really convenient.

Stayed in December 2023

Been asked to pay vnd 200000 at reception for late check out,and no safe deposit box in the room as advertised.no western breakfast.my room needs redecorating to make up a aud $50 room.

Location location location ,hot water, cable tv ,air con.

Stayed in December 2023

Staff can be a bit more friendly

Room was good

Stayed in November 2023

A little bit dated and some bad repairs

Next to the train station

Stayed in November 2023

Blinds in bathroom dudnt close all the way in twin room.

Really handy location for getting the train. The VIP tickets meant we were collected from the foyer. Lots of restaurants and food options nearby

Stayed in October 2023

The staff spoke English well and were very helpful. We had an early checkout and they prepared a takeaway breakfast for us. This hotel is virtually in the train station which is super convenient if you are arriving and/or leaving by train. We had a room overlooking the platforms and we didn't find the announcements disruptive. It's an easy walk to the Old Quarter.

Stayed in October 2023

very basic building

just a basic clean room all ok

Stayed in September 2023

The only thing that let our stay down was the shower - hardly any pressure at all.

Close to the station, clean.

Stayed in October 2023

Staff and location for the train both excellent

Stayed in August 2023

The room what we got first wasn't cleaned at all, but the staff at reception kindly moved us to the other room. AC was very loud.

Great staff. Got option to get later checkout until our train leaves for 50% of the room price.

Stayed in June 2023

The loud speaker from the Hà Nội train station which announcing train arrives or departs. This speaker goes on from 4:30am to 6:10am. After that time, it's quiet for the rest of the day. The street curb side need to repair. There was a big poodle of water you need to watch out as you get off the taxi

We notified the hotel that we arrive by train from Hải Phòng which departed at 9am and arrived at Long Bien station at 11:30am, The hotel understand the circumstance and let us check in as soon as we arrived at the hotel. This hotel is a transportation hub between plane, train, bus. The hotel has a back door which enters directly into the train station. The restaurant serves breakfast, set of lunch, a la carte, dinner. The hotel also has a lounge which serve afternoon tea and sweet cakes. This hotel is the best spot to catch the train to SaPa, Hải Phòng, Đà Nẳng, also the best spot to ride the number 86 bus to Nội Bài international airport

Stayed in February 2023

Clean and helpful staff. Really value for money.

Stayed in December 2022

fast service clean and close to the train station to sapa.

Stayed in November 2022

the breakfast was very basic...basic basic

Stayed in October 2022

Breakfast was probably worst I have experienced. Noise from rooms backing station went on until at least 11pm. Tired and dated hotel

Location. Ideal for train, but that is it.

Stayed in October 2023

We booked the Mango Hotel as it is adjacent to the railway station. We only wanted a room from 2pm to approximately 9:00pm when we were to catch the overnight train to Sapa. We agreed to pay for a full day's stay, including breakfast, even though we checked out at 9:00pm. As we would return from Sapa to the Hanoi station a week later at approximately 7:00am, we asked for a voucher we could use to have breakfast at the Mango Hotel at that early hour. However, the Hotel refused to supply a voucher but stated we would have to pay. Poor customer service.

Nice hotel immediately adjacent to the Hanoi railway station

Stayed in October 2023

Very clean and near The Train Station

Stayed in October 2023

nothing

Neatness and space

Stayed in December 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023