64 Dien Bien Phu street, Hong Bang district, Hai Phong, Vietnam
#16 of 73 hotels in Hai Phong
Guests' ChoiceBased on 131 hotel reviews
8.5Cleanliness
8.6
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Hoai
VietnamNil
Good
Stayed in May 2024
Reviewed: 25 May 2024
David
SwitzerlandThe check in was a bit long (30min)
Nice hotel with great room and great breakfast Near the center ! Love it
Stayed in May 2024
Reviewed: 21 May 2024
Yih
TaiwanShower water temperature is highly unstable Location is not desirable, only one coffee house nearby, no convenience store but base on the price has nothing much to complain
Breakfast is good Price is fair Provide good rate of taxi service between Haiphong and Hanoi
Stayed in May 2024
Reviewed: 6 May 2024
Hoai
VietnamNIL
Nil
Stayed in May 2024
Reviewed: 21 April 2024
Karen
United KingdomNothing
Very friendly helpful staff. Particular thanks to the concierge who was very patient with me as the safe in the hotel was not easy to use. The hotel was clean. The beds were comfortable. We used this hotel as a stop off before catching the ferry to Cat Ba in the morning. It's only a short walk to the ferry terminal. Excellent would highly recommend.
Stayed in April 2024
Reviewed: 11 April 2024
John
VietnamThe steak. I had a Striploin Black Angus steak, cooked medium rare was not tender at all. Very tough to chew. I ate half of it and let the rest go, for 900k + vnd, it definitely was not worth it.
Everything was excellent the staff, the room. location, the decor, the drink demonstration at dinner.
Stayed in April 2024
Reviewed: 10 April 2024
Thi
FranceEverything's great and updated compare to the last time we were here. Definitely will stay again when we visit Haiphong
Stayed in March 2024
Reviewed: 2 April 2024
Martina
GermanyAC noisy
Style
Stayed in April 2024
Reviewed: 25 March 2024
Sharalyn
United KingdomFridge didn't appear to be working very well - items not really cold. A few tiles in the bathroom could do with replacing.
Staff (especially Thomas) very helpful, friendly, and courteous. Bed comfortable. Clean and good-sized room. Facilities very good.
Stayed in March 2024
Reviewed: 6 March 2024
Paul
United KingdomBreakfast was poor
Lovely room, comfortable bed and the staff were helpful and friendly
Stayed in February 2024
Reviewed: 27 February 2024
Graeme
United KingdomOne minor criticism - the safety box was large with instructions for use in both Vietnamese and English. Despite being secure by design and located in a room itself controlled by an electronic key card, security of valuables would be further enhanced if the safety box was actually bolted to the wall and not free to move about our room.
We choose this hotel on location and price after studying previous guest's reviews - we were not disappointed as the hotel description on booking,com exactly matched reality, with everything shown on the website being presented to guests. Our room was comfortable, with a high ceiling typical of the French colonial period. The room decoration was excellent, as was the bathroom with its modern and tasteful ambience. The standard of housekeeping was excellent - our room was always made-up on our return. We were staying immediately after Tet had started so the hotel was not up to capacity. Depending on the number of guests each night, breakfast was either from their a le carte menu or a breakfast buffet - either choice was excellent with a range of foods from Asian to Western. We only took breakfast in the hotel, preferring to eat out elsewhere in the evening. There were several restaurants nearby, but travellers should note that in the 10 days after Tet the majority were closed for the Tet period - this did not cause us any problems as the Thai restaurant located a mere 100 metres to the west of the hotel remained open throughout Tet. We decided to use the hotel's travel desk to book a one-day cruise in Ha Long Bay (via their 7-hour VIP cruise utilising La Casta Cruises) - the hotel's arrangements and the cruise itself were excellent - a thoroughly enjoyable day out on a modern well-crewed and comfortable ship.
Stayed in February 2024
Reviewed: 22 February 2024
Karen
CanadaNothing.
The dining room was beautiful, and we enjoyed our first dinner and the daily breakfast there. The buffet breakfast was good, and we loved the made-to-order omelet. The two ladies working at the hotel front desk are super helpful. They helped us purchase train tickets to Hanoi, change money, hire a taxi for a city tour, and go to the train station. There are few people speaking English in Hai Phong. All the signs are in Vietnamese only. Luckily, we were taken good care of by the hotel staff and had a wonderful time in Hai Phong.
Stayed in January 2024
Reviewed: 7 February 2024
Shane
AustraliaWe understand it’s the low time of year with few guests, but the breakfast buffet was quite random. One day average, one day no buffet???, one day excellent. Service was also hit and miss. We had examples of good service, but more often service was disinterested or distracted.
The room was very quiet and comfortable with lovely high ceilings. It was at the back and facing the pool area which kept the street noise down. In-room furniture was very comfortable. It’s a well renovated 1940’s hotel with a vintage design theme.
Stayed in February 2024
Reviewed: 9 January 2024
Chau
AustraliaPremium room could be improved by adding a door between the two rooms.
Nice clean rooms in a great location
Stayed in January 2024
Reviewed: 5 December 2023
Antanas
DenmarkI do not like sugar in the coffee... And too fat milk.. but those are my problems..
Very and again very nice people are working there!
Stayed in December 2023
Reviewed: 29 November 2023
Xiaolin
United StatesBreakfast is fantastic SE Asian cuisine rather than western. It was delicious.
Stayed in November 2023
Reviewed: 21 November 2023
Trang
VietnamRoom is abit small and the hotel is quite old. I expected the hotel was big but then I was a little dissapointed about its capacity. Swimming pool is very small, suitable for kids and when I sat next to the pool, I got wet from water splashes.
Service from the staffs is amazing, they are very helpful and polite for every requests. Talking to them is very satisfied because of their good attitude and manners. I especially love food catering from the hotel. Every food that I tried during my stay was above expectation: yummy cake, delicious breakfast, etc...
Stayed in October 2023
Reviewed: 14 November 2023
Hang
VietnamNone
The hotel is located next to the museum and near many good local restaurants. The room was nice and clean. When knowing we came for a food tour, the staff gave us a 2 A4 long list to try and carefully showed us the way to get there. They also let us check in early.
Stayed in November 2023
Reviewed: 19 October 2023
Steve
AustraliaNil
Great Style and very relaxing.
Stayed in September 2023
Reviewed: 10 October 2023
Letrang
United KingdomBathroom could do with being updated. I asked for complimentary water to be sent to the room and upon check out was charged for it. They did not make this clear.
Staff were friendly and helpful, the location was good and breakfast was lovely.
Stayed in October 2023
Reviewed: 4 October 2023
Kamaljit
MalaysiaNo ironing board
Great location and distance from the street food along the river
Stayed in September 2023
Reviewed: 22 July 2023
Siobhan
IrelandAbsolutely nothing.
We have been travelling Thailand and Vietnam for 3.5 weeks and have stayed in lovely hotels but this was by far the most exceptional. it’s a beautiful place, decor really nice. Everything spotlessly clean. Staff absolutely exceptional. From Porter to receptionists to bar staff, restaurant staff and manager. We were looked after so well-a genuine warmth in everyone working here. We had the most delicious meal in the restaurant-it is expensive relatively speaking in Vietnam but it was so worth the extra money spent. it was haute cuisine. I could not recommend this hotel highly enough. We do hope to come back to Vietnam and we would make a trip to Haiphong just to stay here.
Stayed in July 2023
Reviewed: 2 July 2023
Thi
VietnamParking place and parking staff was a mess
The swimming pool, receptionists and staffs in restaurant
Stayed in June 2023
Reviewed: 22 May 2023
Josephine
United KingdomStaff seemed not to know much about the area
Beautiful building, fantastic restaurant, delightful live acoustic music, next to museum, great room, great food!
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content