Nil

Good

Stayed in May 2024

The check in was a bit long (30min)

Nice hotel with great room and great breakfast Near the center ! Love it

Stayed in May 2024

Shower water temperature is highly unstable Location is not desirable, only one coffee house nearby, no convenience store but base on the price has nothing much to complain

Breakfast is good Price is fair Provide good rate of taxi service between Haiphong and Hanoi

Stayed in May 2024

NIL

Nil

Stayed in May 2024

Nothing

Very friendly helpful staff. Particular thanks to the concierge who was very patient with me as the safe in the hotel was not easy to use. The hotel was clean. The beds were comfortable. We used this hotel as a stop off before catching the ferry to Cat Ba in the morning. It's only a short walk to the ferry terminal. Excellent would highly recommend.

Stayed in April 2024

The steak. I had a Striploin Black Angus steak, cooked medium rare was not tender at all. Very tough to chew. I ate half of it and let the rest go, for 900k + vnd, it definitely was not worth it.

Everything was excellent the staff, the room. location, the decor, the drink demonstration at dinner.

Stayed in April 2024

Everything's great and updated compare to the last time we were here. Definitely will stay again when we visit Haiphong

Stayed in March 2024

AC noisy

Style

Stayed in April 2024

Fridge didn't appear to be working very well - items not really cold. A few tiles in the bathroom could do with replacing.

Staff (especially Thomas) very helpful, friendly, and courteous. Bed comfortable. Clean and good-sized room. Facilities very good.

Stayed in March 2024

Breakfast was poor

Lovely room, comfortable bed and the staff were helpful and friendly

Stayed in February 2024

One minor criticism - the safety box was large with instructions for use in both Vietnamese and English. Despite being secure by design and located in a room itself controlled by an electronic key card, security of valuables would be further enhanced if the safety box was actually bolted to the wall and not free to move about our room.

We choose this hotel on location and price after studying previous guest's reviews - we were not disappointed as the hotel description on booking,com exactly matched reality, with everything shown on the website being presented to guests. Our room was comfortable, with a high ceiling typical of the French colonial period. The room decoration was excellent, as was the bathroom with its modern and tasteful ambience. The standard of housekeeping was excellent - our room was always made-up on our return. We were staying immediately after Tet had started so the hotel was not up to capacity. Depending on the number of guests each night, breakfast was either from their a le carte menu or a breakfast buffet - either choice was excellent with a range of foods from Asian to Western. We only took breakfast in the hotel, preferring to eat out elsewhere in the evening. There were several restaurants nearby, but travellers should note that in the 10 days after Tet the majority were closed for the Tet period - this did not cause us any problems as the Thai restaurant located a mere 100 metres to the west of the hotel remained open throughout Tet. We decided to use the hotel's travel desk to book a one-day cruise in Ha Long Bay (via their 7-hour VIP cruise utilising La Casta Cruises) - the hotel's arrangements and the cruise itself were excellent - a thoroughly enjoyable day out on a modern well-crewed and comfortable ship.

Stayed in February 2024

We understand it’s the low time of year with few guests, but the breakfast buffet was quite random. One day average, one day no buffet???, one day excellent. Service was also hit and miss. We had examples of good service, but more often service was disinterested or distracted.

The room was very quiet and comfortable with lovely high ceilings. It was at the back and facing the pool area which kept the street noise down. In-room furniture was very comfortable. It’s a well renovated 1940’s hotel with a vintage design theme.

Stayed in February 2024

Premium room could be improved by adding a door between the two rooms.

Nice clean rooms in a great location

Stayed in January 2024

I do not like sugar in the coffee... And too fat milk.. but those are my problems..

Very and again very nice people are working there!

Stayed in December 2023

Breakfast is fantastic SE Asian cuisine rather than western. It was delicious.

Stayed in November 2023

Room is abit small and the hotel is quite old. I expected the hotel was big but then I was a little dissapointed about its capacity. Swimming pool is very small, suitable for kids and when I sat next to the pool, I got wet from water splashes.

Service from the staffs is amazing, they are very helpful and polite for every requests. Talking to them is very satisfied because of their good attitude and manners. I especially love food catering from the hotel. Every food that I tried during my stay was above expectation: yummy cake, delicious breakfast, etc...

Stayed in October 2023

None

The hotel is located next to the museum and near many good local restaurants. The room was nice and clean. When knowing we came for a food tour, the staff gave us a 2 A4 long list to try and carefully showed us the way to get there. They also let us check in early.

Stayed in November 2023

Nil

Great Style and very relaxing.

Stayed in September 2023

Bathroom could do with being updated. I asked for complimentary water to be sent to the room and upon check out was charged for it. They did not make this clear.

Staff were friendly and helpful, the location was good and breakfast was lovely.

Stayed in October 2023

No ironing board

Great location and distance from the street food along the river

Stayed in September 2023

The staff were super friendly and the property is so so beautiful, we had an incredible time!

Stayed in September 2023

Absolutely nothing.

We have been travelling Thailand and Vietnam for 3.5 weeks and have stayed in lovely hotels but this was by far the most exceptional. it’s a beautiful place, decor really nice. Everything spotlessly clean. Staff absolutely exceptional. From Porter to receptionists to bar staff, restaurant staff and manager. We were looked after so well-a genuine warmth in everyone working here. We had the most delicious meal in the restaurant-it is expensive relatively speaking in Vietnam but it was so worth the extra money spent. it was haute cuisine. I could not recommend this hotel highly enough. We do hope to come back to Vietnam and we would make a trip to Haiphong just to stay here.

Stayed in July 2023

Parking place and parking staff was a mess

The swimming pool, receptionists and staffs in restaurant

Stayed in June 2023

Staff seemed not to know much about the area

Beautiful building, fantastic restaurant, delightful live acoustic music, next to museum, great room, great food!

Stayed in May 2023