This is rather a 3 star than a 4 star hotel but the price for a week was good. The breakfast should be improve, everyday was the same, and the quality is low medium. Almost every day we woke up for the cleaning ladies loud conversation on the floor. Lack of english knowledge which is not a big issue

The staff was wonderful, the room was big, the location was perfect

Stayed in May 2024

No window room Small room. No mirror inside room

Great staff.. very welcoming All electronics inside room are very good

Stayed in May 2024

The staff were wonderful and the room was clean and had everything I needed. The bed was extremely comfortable.

Stayed in May 2024

Everything was okay

Great location Great staff very helpfull Room was big enough (we had the king suite) Quiet room and clean

Stayed in May 2024

I wish hotel stuff will be little more real, they're trained really hard to be polite, smile, help with luggage, open doors, eager to help with whatever you'd ask them. But sometimes they're really overdoing it. Being helpful is one thing - important, yes, smiling is different and not so necessary(IMHO). It's not good that I felt when some of stuff were really breaking themselves to give me a smile...it was painful. Be more real, please.

Room is good, different color of lights is helpful, breakfast is good enough

Stayed in April 2024

Nothing

Incredible staff who were all so friendly and helpful. Nancy was amazing and with very little notice helped us plan much of our time in Vietnam including the ha Giang loop and ha long bay tours- both of which were amazing. She is an asset to the hotel. The rooms are great and it’s in the perfect location for exploring the old town. We stayed on 3 occasions throughout our trip and could not recommend it more.

Stayed in April 2024

Breakfast choices could be better for westerners taste

Staff was great. Very friendly and accommodating. Room was big and spacious, good sound insulation which is important considering busy night life around.

Stayed in April 2024

Friendly & helpful staff.

Stayed in May 2024

Great location and hospitable people

Stayed in May 2024

Windows had no view, but it’s not a bit deal when you can just go to the hotel’s rooftop bar and relax there if you want a view. Everything else was excellent.

Hotel was very clean and great interior. Perfect location and excellent service, reception staff were extremely friendly and helpful, especially Anne.

Stayed in April 2024

Staff,spa-massages, location, breakfast

Stayed in April 2024

It was a great property in a fantastic location-could have had a little more on the breakfast options.

Customer Service -Nancy was incredible and such an asset to the hotel. We have travelled extensively throughout the world and her customer service was above & beyond anything we have ever experienced. She reached out prior to our visit to assist with anything we needed AND reached out after we left to ensure we got home safe! Never in my lifetime has any company checked we got home safe and sound -this is next level service! An experience we will never forget, thanks Nancy!

Stayed in April 2024

The first room was wonderful. When we came back from a trip the new room was not so great. There is a window to the staircase and from there you always have light in the room. In the second floor you can also hear the people from the reception area.

The staff is very friendly and helpful. They support you in everything you need. The bathroom and the sky bar are also great

Stayed in April 2024

Location with perfect and the stuff we’re amazing. Everything in the room with good and also comfy bed.

Stayed in April 2024

Maybe a swimming pool can be useful but not essential at all

The room was exceptionally clean, comfortable and cosy. Fantastic staff all way around 24 hours. They extremely friendly and they are willing to help and assist and they are like family now. Thanks Nancy for the assistance with bookings and Anne for your assistance and running for the door 😂😂😂 and all the others who assisted us with what we needed. Breakfast was great also guys. Thanks very much

Stayed in April 2024

Nothing

It was central to where I wanted to go. The views and the shopping is wonderful.

Stayed in April 2024

The room was a bit small and a little dark.

Wide variety of different foods at breakfast, super good scrambled eggs. The staff was just amazing!

Stayed in April 2024

The location was perfect and everyone who worked there was amazing!

Stayed in April 2024

Lades at reception are Best!!

Stayed in April 2024

Centrally located in Old Quarter. Easy to walk around the area. Great staff, extremely friendly, helpful and hospitable. Always met us with a smile and kind greetings. Comfortable rooms and furnishings. Good breakfast and service. Great spa service as well.

Stayed in April 2024

Nothing

Great location in the Old Quarter, beautifully appointed, with really helpful staff, all looking to ensure we had the most enjoyable time in Hanoi.

Stayed in March 2024

The staff were all so lovely and helpful, the laundry service was so handy and really well priced. There is a rooftop bar and the location is perfect, right in the centre but couldn’t hear any of the noise at night.

Stayed in April 2024

Nothing

Recently renovated and great location! Staff were super accommodating and friendly, would definitely stay here again!

Stayed in March 2024

The breakfast was poor. The coffee was not hot, coffee mugs were not replaced in a timely manner, refilling of buffet food was very delayed. A total contrast to the rest of the hotel’s function. Not an expected disappointment.

Very kind, attentive and professional staff. The room was good size and comfortable.

Stayed in March 2024