108 Phố Hàng Bạc 108 Hàng Bạc, Hoàn Kiếm, Hà Nội, Hoan Kiem, Hanoi, Vietnam
#120 of 878 hotels in Hanoi
Guests' ChoiceBased on 250 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
8.9
Staff
9.6
Value for money
9.3
Free WiFi
9.5
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End of dialog contentReviewed: 7 June 2024
Leon
New ZealandNothing not to like
Helpful staff, spacious room . Very clean , delicious breakfasts.
Stayed in May 2024
Reviewed: 6 June 2024
Graeme
AustraliaNothing, it was more than we expected.
Media Central location is excellent if you want to be close to markets, food and lake. The breakfasts were great with a wide selection to choose from. Roof top bar was the place to go to unwind in the afternoons. The staff were so friendly and helpful too, they were amazing. When we arrived and taken to our room, the bed was decorated with rose petals and swans, also a cake to celebrate our 50th wedding anniversary. The staff went all out for us, we are so grateful.
Stayed in May 2024
Reviewed: 31 May 2024
Szymon
United KingdomHotel was in great location in the old quarter. Breakfast was really good with a nice variety. Staff were really friendly and helpful with advice for shopping, tours and food.
Stayed in May 2024
Reviewed: 24 May 2024
Laura
United KingdomNothing. It was perfect.
Amazing helpful and friendly front staff who organised well priced transfers to our multiple day trips. Perfect walking location to most attractions. Spa facilities were great, room was clean and comfortable. Roof top bar which had fantastic city views. I would recommend this hotel to anyone staying in Hanoi.
Stayed in May 2024
Reviewed: 23 May 2024
Yuki
JapanIt was roomy, clean and most of all, friendly staff.
Stayed in May 2024
Reviewed: 22 May 2024
Magdalene
Swedenthe staff is super friendly and helpful - helped us to pack breakfast the next day because we had to leave early. they also rushed to take our luggage, help us out with it! love the staff!!! the place is also very clean
Stayed in April 2024
Reviewed: 17 May 2024
Orsolya
HungaryThis is rather a 3 star than a 4 star hotel but the price for a week was good. The breakfast should be improve, everyday was the same, and the quality is low medium. Almost every day we woke up for the cleaning ladies loud conversation on the floor. Lack of english knowledge which is not a big issue
The staff was wonderful, the room was big, the location was perfect
Stayed in May 2024
Reviewed: 12 May 2024
Muhammad
United Arab EmiratesNo window room Small room. No mirror inside room
Great staff.. very welcoming All electronics inside room are very good
Stayed in May 2024
Reviewed: 11 May 2024
Samantha
New ZealandThe staff were wonderful and the room was clean and had everything I needed. The bed was extremely comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Nicolas
CyprusEverything was okay
Great location Great staff very helpfull Room was big enough (we had the king suite) Quiet room and clean
Stayed in May 2024
Reviewed: 9 May 2024
Ilia
ChinaI wish hotel stuff will be little more real, they're trained really hard to be polite, smile, help with luggage, open doors, eager to help with whatever you'd ask them. But sometimes they're really overdoing it. Being helpful is one thing - important, yes, smiling is different and not so necessary(IMHO). It's not good that I felt when some of stuff were really breaking themselves to give me a smile...it was painful. Be more real, please.
Room is good, different color of lights is helpful, breakfast is good enough
Stayed in April 2024
Reviewed: 8 May 2024
Jessica
United KingdomNothing
Incredible staff who were all so friendly and helpful. Nancy was amazing and with very little notice helped us plan much of our time in Vietnam including the ha Giang loop and ha long bay tours- both of which were amazing. She is an asset to the hotel. The rooms are great and it’s in the perfect location for exploring the old town. We stayed on 3 occasions throughout our trip and could not recommend it more.
Stayed in April 2024
Reviewed: 4 May 2024
Natalya
United Arab EmiratesBreakfast choices could be better for westerners taste
Staff was great. Very friendly and accommodating. Room was big and spacious, good sound insulation which is important considering busy night life around.
Stayed in April 2024
Reviewed: 3 May 2024
Waleed
Saudi ArabiaFriendly & helpful staff.
Stayed in May 2024
Reviewed: 2 May 2024
Kaichun
TaiwanGreat location and hospitable people
Stayed in May 2024
Reviewed: 1 May 2024
Tadas
United KingdomWindows had no view, but it’s not a bit deal when you can just go to the hotel’s rooftop bar and relax there if you want a view. Everything else was excellent.
Hotel was very clean and great interior. Perfect location and excellent service, reception staff were extremely friendly and helpful, especially Anne.
Stayed in April 2024
Reviewed: 1 May 2024
Michaela
Czech RepublicStaff,spa-massages, location, breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Sheralee
AustraliaIt was a great property in a fantastic location-could have had a little more on the breakfast options.
Customer Service -Nancy was incredible and such an asset to the hotel. We have travelled extensively throughout the world and her customer service was above & beyond anything we have ever experienced. She reached out prior to our visit to assist with anything we needed AND reached out after we left to ensure we got home safe! Never in my lifetime has any company checked we got home safe and sound -this is next level service! An experience we will never forget, thanks Nancy!
Stayed in April 2024
Reviewed: 25 April 2024
Annette
GermanyThe first room was wonderful. When we came back from a trip the new room was not so great. There is a window to the staircase and from there you always have light in the room. In the second floor you can also hear the people from the reception area.
The staff is very friendly and helpful. They support you in everything you need. The bathroom and the sky bar are also great
Stayed in April 2024
Reviewed: 23 April 2024
Temaleti
AustraliaLocation with perfect and the stuff we’re amazing. Everything in the room with good and also comfy bed.
Stayed in April 2024
Reviewed: 20 April 2024
Johannes
South AfricaMaybe a swimming pool can be useful but not essential at all
The room was exceptionally clean, comfortable and cosy. Fantastic staff all way around 24 hours. They extremely friendly and they are willing to help and assist and they are like family now. Thanks Nancy for the assistance with bookings and Anne for your assistance and running for the door 😂😂😂 and all the others who assisted us with what we needed. Breakfast was great also guys. Thanks very much
Stayed in April 2024
Reviewed: 18 April 2024
Sharon
AustraliaNothing
It was central to where I wanted to go. The views and the shopping is wonderful.
Stayed in April 2024
Reviewed: 17 April 2024
Johanna
AustriaThe room was a bit small and a little dark.
Wide variety of different foods at breakfast, super good scrambled eggs. The staff was just amazing!
Stayed in April 2024
Reviewed: 15 April 2024
Ameeta
United KingdomThe location was perfect and everyone who worked there was amazing!
Stayed in April 2024
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