nothing

My stay at the Meritel was great the staff where very attentive and happy our room was large and with a great view over the city . The staff where fantastic Helpful and very nice always smiling and happy to be around We got the room we booked and it was clean and well appointed Very clean bathroom Cleaning staff did a great job each day , Front of house where always helpful and attentive. Breakfast was great fresh cooked eggs and pho Fruit was great and fresh made coffee The best Would recommend anyone coming to Hanoi this hotel

Stayed in March 2024

The pool was a bit cold

The friendliness of the staff

Stayed in March 2024

The staff was excellent. Very friendly and very helpful. The room was spacious. The location was perfect. To top it off, the hotel has a beautiful rooftop pool with a bar and great views.

Stayed in April 2024

The hotel was beautiful and the staff were extremely kind and helpful. They organized our Ha Long bay tour as well as taxis to and from the airport. We never had any issues, everything was organized with no confusion.

Stayed in March 2024

Breakfast was nice. It was elegant. The staff were very quick and pleasant.

Stayed in March 2024

Could hear noiisy elevator early in the morning

Beautiful room and bathroom Great breakfast

Stayed in March 2024

I cannot think of anything I could imagine to be better. I will definitely stay here again

This is a beautiful property! The staff is very attentive, wanting you to experience their exceptional service. Like magic! I enjoyed several meals in the restaurant and rooftop. Food was delicious, served to temperature and beautiful as well. Wine by the glass offered a nice selection, only 2 choices but well thought out. Everyone at the reception area was insightful and so pleasant. Ms Mai in housekeeping was extra helpful. A bellman, who's name I didn't get, understood my packing needs and brought me the necessary materials. Packing tape, scissors and some plastic to secure some checked baggage.

Stayed in March 2024

Nothing

Location is excellent if you want sightseeing. Staff is very kind and helpful. The room is clean and comfort.

Stayed in March 2024

The room we booked had an internal window which we didn't realise was a window into the main internal corridor.

Generally very good, nice skybar. We couldn't use the swimming pool because of the weather but it looked great.

Stayed in March 2024

The view of the room is just a wall but we understad that hotels in old quarter are like this due to the space and antique buldings therefore it is fine, so no worries about it

Well located, the room was very comfortable and the staff always very kind.

Stayed in March 2024

The staff was very kind and the breakfast selection impeccable. Would definitely stay again!

Stayed in March 2024

Reception staff were very helpful and kind. Brilliant hotel with a great rooftop pool and bar

Stayed in March 2024

The toiletries weren't refilled when we checked in but it was later sorted quickly.

The location, staff and ambiance was amazing. The bed was superb. We have not slept this well in a long time and we got the quiet wing.

Stayed in February 2024

We really enjoyed staying at the Meritel Hanoi. The team (e.g. Alex and Uyen) is extraordinary friendly. The rooms were clean and cosy. And the breakfast includes both Asían and European cuisine. Last, the location is perfect to explore Hanoi.

Stayed in March 2024

Excellent hotel! Perfect location! Lovely food! Alex and the staff were amazing, really friendly and helped us with everything we needed. The rooftop pool was a personal highlight too. I’d highly recommend staying here when we come back for sure 10/10

Stayed in March 2024

Great service and beautiful hotel. Ms Moon was very acomodating and was very helpful as she showed us nice spots to visit while in Hanoi.

Stayed in February 2024

Nothing all good

The staff where fantastic Helpful and very nice always smiling and happy to be around We got the room we booked and it was clean and well appointed Very clean bathroom Cleaning staff did a great job each day , Front of house where always helpful and attentive. Breakfast was great fresh cooked eggs and pho Fruit was great and fresh made coffee The best

Stayed in March 2024

Nothing really.

The hotel is adequately staffed, so that every aspects of the stay is well taken care of. They even take the extra mile to escort you across the busy street full of motorbikes. Amazing job! And they are highly helpful in recommending places of interests or good F&B choices.

Stayed in March 2024

Extremely well located in the old quarter. Amazing service, beautiful rooms, wonderful breakfast. Also has a rooftop bar great for unwinding after exploring. Most of all, the people working there go above and beyond in helping with everything ensuring a worry free stay. Special mention to Will (Gia Huy) who took such good care of us it was almost like visiting friends.

Stayed in February 2024

Need a bigger and better equipped gym

Very nice hotel and a refuge from the chaos of old town.

Stayed in March 2024

Great stay! Rooms where perfect and we couldn’t hear the loud trafic from outside. Staff was very friendly and helpfull.

Stayed in March 2024

Nice design and furniture. Clean room. Good breakfast, many choices. Very friendly. Perfect location!

Stayed in March 2024

The staff were superb, very friendly and helpful. The location was good for visiting the sights

Stayed in March 2024

I can’t think of anything.

This hotel is in a great location in the Old Quarter. This was our second visit and the staff welcomed us back. Our room 510 - was at the back of the hotel so was very quiet even though this is the noisiest part of Hanoi. The breakfast is good. The sky bar has great views and friendly staff. Overall the staff are great - happy to look after luggage, give recommendations for restaurants, book transfers to the airport etc.

Stayed in March 2024

Nothing

So welcoming and every detail thought of Small hotel with great bar and restaurant, even though it’s in a wonderful vibrant area it’s a peaceful oasis

Stayed in March 2024