No. 151-153 Hang Bong, Hang Bong Ward, Hoan Kiem District, Hanoi, Hoan Kiem, Hanoi, Vietnam
#29 of 871 hotels in Hanoi
Guests' ChoiceBased on 1140 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.8
Value for money
9.3
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 March 2024
Lisa
United StatesI cannot think of anything I could imagine to be better. I will definitely stay here again
This is a beautiful property! The staff is very attentive, wanting you to experience their exceptional service. Like magic! I enjoyed several meals in the restaurant and rooftop. Food was delicious, served to temperature and beautiful as well. Wine by the glass offered a nice selection, only 2 choices but well thought out. Everyone at the reception area was insightful and so pleasant. Ms Mai in housekeeping was extra helpful. A bellman, who's name I didn't get, understood my packing needs and brought me the necessary materials. Packing tape, scissors and some plastic to secure some checked baggage.
Stayed in March 2024
Reviewed: 30 March 2024
Georgi
BulgariaNothing
Location is excellent if you want sightseeing. Staff is very kind and helpful. The room is clean and comfort.
Stayed in March 2024
Reviewed: 30 March 2024
Tommaso
United KingdomThe room we booked had an internal window which we didn't realise was a window into the main internal corridor.
Generally very good, nice skybar. We couldn't use the swimming pool because of the weather but it looked great.
Stayed in March 2024
Reviewed: 27 March 2024
Simon
ChileThe view of the room is just a wall but we understad that hotels in old quarter are like this due to the space and antique buldings therefore it is fine, so no worries about it
Well located, the room was very comfortable and the staff always very kind.
Stayed in March 2024
Reviewed: 24 March 2024
Michaela
GermanyThe staff was very kind and the breakfast selection impeccable. Would definitely stay again!
Stayed in March 2024
Reviewed: 23 March 2024
Haris
United KingdomReception staff were very helpful and kind. Brilliant hotel with a great rooftop pool and bar
Stayed in March 2024
Reviewed: 22 March 2024
Sze
MalaysiaThe toiletries weren't refilled when we checked in but it was later sorted quickly.
The location, staff and ambiance was amazing. The bed was superb. We have not slept this well in a long time and we got the quiet wing.
Stayed in February 2024
Reviewed: 22 March 2024
Sebastian
GermanyWe really enjoyed staying at the Meritel Hanoi. The team (e.g. Alex and Uyen) is extraordinary friendly. The rooms were clean and cosy. And the breakfast includes both Asían and European cuisine. Last, the location is perfect to explore Hanoi.
Stayed in March 2024
Reviewed: 21 March 2024
Joshua
United KingdomExcellent hotel! Perfect location! Lovely food! Alex and the staff were amazing, really friendly and helped us with everything we needed. The rooftop pool was a personal highlight too. I’d highly recommend staying here when we come back for sure 10/10
Stayed in March 2024
Reviewed: 20 March 2024
Manuel
MexicoGreat service and beautiful hotel. Ms Moon was very acomodating and was very helpful as she showed us nice spots to visit while in Hanoi.
Stayed in February 2024
Reviewed: 19 March 2024
Mark
AustraliaNothing all good
The staff where fantastic Helpful and very nice always smiling and happy to be around We got the room we booked and it was clean and well appointed Very clean bathroom Cleaning staff did a great job each day , Front of house where always helpful and attentive. Breakfast was great fresh cooked eggs and pho Fruit was great and fresh made coffee The best
Stayed in March 2024
Reviewed: 18 March 2024
Yewen
SingaporeNothing really.
The hotel is adequately staffed, so that every aspects of the stay is well taken care of. They even take the extra mile to escort you across the busy street full of motorbikes. Amazing job! And they are highly helpful in recommending places of interests or good F&B choices.
Stayed in March 2024
Reviewed: 18 March 2024
Ambika
IndiaExtremely well located in the old quarter. Amazing service, beautiful rooms, wonderful breakfast. Also has a rooftop bar great for unwinding after exploring. Most of all, the people working there go above and beyond in helping with everything ensuring a worry free stay. Special mention to Will (Gia Huy) who took such good care of us it was almost like visiting friends.
Stayed in February 2024
Reviewed: 17 March 2024
Bryan
SingaporeNeed a bigger and better equipped gym
Very nice hotel and a refuge from the chaos of old town.
Stayed in March 2024
Reviewed: 17 March 2024
Renske
NetherlandsGreat stay! Rooms where perfect and we couldn’t hear the loud trafic from outside. Staff was very friendly and helpfull.
Stayed in March 2024
Reviewed: 16 March 2024
Danielle
BelgiumNice design and furniture. Clean room. Good breakfast, many choices. Very friendly. Perfect location!
Stayed in March 2024
Reviewed: 15 March 2024
Alexander
United KingdomThe staff were superb, very friendly and helpful. The location was good for visiting the sights
Stayed in March 2024
Reviewed: 14 March 2024
Stuart
United KingdomI can’t think of anything.
This hotel is in a great location in the Old Quarter. This was our second visit and the staff welcomed us back. Our room 510 - was at the back of the hotel so was very quiet even though this is the noisiest part of Hanoi. The breakfast is good. The sky bar has great views and friendly staff. Overall the staff are great - happy to look after luggage, give recommendations for restaurants, book transfers to the airport etc.
Stayed in March 2024
Reviewed: 14 March 2024
Ellen
AustraliaNothing
So welcoming and every detail thought of Small hotel with great bar and restaurant, even though it’s in a wonderful vibrant area it’s a peaceful oasis
Stayed in March 2024
Reviewed: 11 March 2024
William
United Kingdomthe location was great for being in the old town. Easy access to many restaurants and bars and just around the corner from Train street. The hotel staff were first class. Breakfast was good with fresh made-to-order eggs or omelletes or Pho together with usual buffet breakfast. Comfortable and spacious clean room and facilities - thank you
Stayed in February 2024
Reviewed: 11 March 2024
Markel
United KingdomWe loved everything about our stay, especially the staff, who were all excellent. Mike was our main point of contact and he was always easy to contact via WhatsApp. The breakfast and the lunch and dinner options were also excellent. We also enjoyed the happy hour discount for cocktails (which tasted great!). We also really valued the location of Meritel, as we could walk into the centre of the old town easily and there were plenty of shops and places to eat nearby.
Stayed in March 2024
Reviewed: 11 March 2024
Lisa
United KingdomIt was all very good
The rooms were very clean spacious and beautiful appointed . The staff were very helpful especially Alex who organised and informed us of local attractions.
Stayed in March 2024
Reviewed: 10 March 2024
Suzanne
United KingdomNothing
Excellent location Friendly staff Good value Nice breakfast
Stayed in March 2024
Reviewed: 10 March 2024
Jeffrey
GermanyNothing in particular.
Meritel is a wonderful hotel with a great location in the Hoan Kiem district, within walking distance of the lake. The rooms are beautifully furnished (even if the style may seem a little over the top to some) and the staff are very helpful and friendly. We enjoyed the rooftop bar, which had excellent cocktails. In particular, Ryan is a genius mixologist, and guests should try his invention, the Old Quarter! A point to pay attention to is that, if you book connecting rooms as we did, one room will always be facing the street, which leads to a bit of street noise, but we found it to be quite tolerable. The advantage is you then have a view into the street. Other rooms which don't face the street only have windows into airwells.
Stayed in February 2024
Reviewed: 10 March 2024
Zoe
New ZealandThe staff are amazing, great location, facilities were lovely too
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content