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Reviews of La Sera Hotel 4 stars

98A/7 Tran Phu Street, Loc Tho Ward, Nha Trang, Vietnam

#161 of 296 hotels in Nha Trang

Guests' Choice

Review score

Based on 236 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.6

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 8 July 2023

    6.0
    Good value for money but not a four star hotel experience.
    • Leisure trip
    • People with friends
    • Deluxe King Bed with Mountain view
    • Stayed 2 nights
    • Submitted via mobile

    The staff were not very friendly we felt like we were a nuisance every time we asked for something. Our bed sheets had blood stains on them and the place is very run down.

    The beds were very comfy and there was a lovely view from the pool.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The staffs were rude and did not accomodate most requests although we had mentioned about it in advance through booking.com itself.

    The location and the swimming pool

    Stayed in July 2023

  • Reviewed: 30 June 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    It started badly on arrival we were given the wrong rooms. On questioning the room, we were given exactly the same room 10 floors higher when I asked for the room I had booked. I was told that if I didn't like the room, I should leave .no pool bar. No restaurant. No tea and coffee, a very basic hotel. Only I member of staff spoke English . She was only on duty at certain times. This is the first poor review I have ever given a hotel in more than 40 years of travelling Beach 260 metres across 2 very busy roads with no means of getting across if you are disabled. You take your life in your hands crossing this road.

    Location

    Stayed in June 2023

  • Reviewed: 24 June 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Superior Queen Room
    • Stayed 4 nights

    wonderful

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    Don’t stay long here
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Even though the rating here is good, it’s definitely not a 4star hotel. Don’t be fooled by the photos. It’s located at the end of the alley, most Grab are not willing to bring us in. The room wasn’t clean (floor covered with dirt and bathtub with hair leftover) and facilities are old. Towels are stained, pool water is murky and TV was not working either. Only 1 keycard is available. Staff speak very limited English, really hard to communicate, we could hardly get what we need at all time (what we requested by phone, never come thru, must ask the frontdesk in person). They only accept cash payment without mentioning it beforehand, super inconvenient. Balcony is facing the opposite building and no view at all. On the last day before we checked out, they came in to makeup our room despite the do not disturb sign was hung on the door. Overall an uncomfortable stay.

    Near to the beach. Shower was hot.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    1.0
    Dirty knickers found inbetween towels
    • Leisure trip
    • Couple
    • Deluxe King Bed with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room was small like a box. wasn’t that clean. Lacked an bathroom amenities like soap. Shampoo and conditioner bottle still old ones from last clients. FOUND DIRTY KNICKERS INBETWEEN TOWELS 🤢 no proper fridge just a cooling box. Pool Was not like the pictures was dirty and the pool pump was not on. overall a terrible experience. Would not recommend staying here. Left property the a few hours after of checking in.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    4.0
    Not satisfied
    • Leisure trip
    • Family with young children
    • Deluxe King Bed with Mountain view
    • Stayed 1 night
    • Submitted via mobile

    They have no refrigerator but a cooler that can’t even cool anything, the cleaner in 3 nights didn’t clean the floor, tables at all, the clothes hanger in bathroom right on the toilet, the pool is very small, TV isn’t smart, wifi is very weak, swimming pool has no wifi access

    Stayed in June 2023

  • Reviewed: 12 May 2023

    10
    great staff
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    clean quiet good location

    Stayed in May 2023

  • Reviewed: 18 April 2023

    10
    Good restful vacation stop
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights

    Exellent professional, friendly and very helpful staff

    Stayed in April 2023

  • Reviewed: 17 April 2023

    3.0
    Disappointing
    • Leisure trip
    • Group
    • Deluxe King Bed with Mountain view
    • Stayed 1 night
    • Submitted via mobile

    We did seek an early check in but were charged significantly more than we paid for the rooms. Breakfast wasn't available despite it being advertised The place was very dark and the reception offered us a taxi for the airport at a cheaper rate but that taxi arrived 20 minutes late and charged us twice what was agreed by the reception

    .

    Stayed in April 2023

  • Reviewed: 9 April 2023

    5.0
    Very basic hotel, we arrived to find someone else’s underpants on our bathroom floor which was not a good start. The pla
    • Leisure trip
    • Couple
    • Deluxe King Bed with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    cleanliness pool area dingy environment

    sea view location

    Stayed in April 2023

  • Reviewed: 18 March 2023

    6.0
    Needing some love, but clean and tidy
    • Leisure trip
    • Family with young children
    • Deluxe King Bed with Mountain view
    • Stayed 1 night
    • Submitted via mobile

    I recently stayed at an outdated but clean hotel and overall I had a positive experience. The staff were friendly but communication was not easy. While the room itself may not have had all of the modern amenities that you would expect from a newer hotel, everything was in good working order and I had a comfortable stay. The bed was clean and comfortable, the bathroom was clean and functional, and I had all of the basic amenities that I needed. One thing that really stood out to me was the location of the hotel. It was conveniently located near many attractions and restaurants, making it easy to explore the surrounding area. Overall, while this hotel may not be the most modern or luxurious option available, it is definitely worth considering if you are looking for a clean, comfortable, and affordable place to stay.

    Stayed in March 2023

  • Reviewed: 16 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Bed with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    very good

    Stayed in March 2023

  • Reviewed: 6 March 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe King Bed with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    good

    Stayed in March 2023

  • Reviewed: 5 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    ok, good

    Stayed in March 2023

  • Reviewed: 5 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe King Bed with Sea View
    • Stayed 1 night
    • Submitted via mobile

    good

    Stayed in March 2023

  • Reviewed: 1 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    happy for stay here, come back again

    Stayed in March 2023

  • Reviewed: 4 February 2023

    2.0
    It's a trap, don't go there
    • Leisure trip
    • Group
    • Deluxe King Bed with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Staff doesn't know english well. Safety box was not working, took 20 mins to solve and I was in a hurry. Room was not clean when I took it, had to go downstairs and tell them to clean it again. Sheets were not changed, they were from the previous client, they just made the bed. Dirty floor in the room, some weird cocoons of some insect on the wall, the window was not closing properly, I had wind come in my room and making annoying sounds the whole stay. Location is not so good, a lot of buildings in front of the hotel, you can barely see the sea. Very dissappointed, not a 4 star hotel for sure, I would give it a 2.5 max. I don't understand how you can exist as a hotel when you give the room to the clients dirty and with unchanged sheets. Also, my other friends had trash from the previous client(some rotten food) in their room and it was stinking. Almost all of our group had to go to the reception and demand for recleaning. Absolutely horrible. Also, the pool does not look at all like in the pictures, it's very small and old. It does not look like someone takes care of it.

    Nothing

    Stayed in January 2023

  • Reviewed: 17 January 2023

    2.0
    was okay for somewhere to sleep
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    it didn’t look like the pictures and staff weren’t helpful - wouldn’t let us pay card, even though it states you can online

    not much

    Stayed in January 2023

  • Reviewed: 4 January 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Deluxe King Bed with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Very under staffed. You cannot expect more at the price. But the staff in the mornings was very rude.

    Value for money

    Stayed in January 2023

  • Reviewed: 25 December 2022

    1.0
    flood, smelly
    • Leisure trip
    • Couple
    • Deluxe King Bed with Mountain view
    • Stayed 2 nights
    • Submitted via mobile

    everything

    none

    Stayed in December 2022

  • Reviewed: 22 November 2022

    10
    Great staff
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The plugs in the room are different, need to update

    Great location and parking

    Stayed in November 2022

  • Reviewed: 10 October 2022

    3.0
    Miss old and underwhelming
    • Leisure trip
    • Family with young children
    • Deluxe King Bed with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel did not look like the photos, the staff were pretty unwelcoming, our room was unclean with half used bottles of shampoo, conditioner etc. breakfast was not running which was a main reason we booked the hotel. Definitely not 4*

    The room was a good size and within a walking distance to the beach

    Stayed in October 2022

  • Reviewed: 23 September 2022

    4.0
    Not 4 starts hotel... but get 4 starts on my review
    • Leisure trip
    • Couple
    • Deluxe King Bed with Sea View
    • Stayed 2 nights

    Staff wise first the communications was really difficult as the english level is clearly not enough, secod they woke us up in the morning to make the room (at 9, third and this should really not happen from the people that host me worse they tried to scam us asking 700k for a taxi transfer to the Nha Trang airport (and if you google it is easy to find the price should go from 200k to 300k), after trying to bargain unsuccessfully and after saying no we got a last offer for 350k which we accepted since I was tired to fight in order to have a fair price. Main surfaces of the room furnitures were clean, but in other places where you would not usually look like windows and the head part of the bed was dusty, bedsheets were washed indeed, but i would consider to change them as they have normal stains for usage.. bathroom had a few stains here and there. I did not see any bar on the rooftop and pool was dirty the pics as usual are poshed and do not reflect reality.

    For the price is ok, for sure is not a 4 stars hotel, is close to the beach and pretty quiet, bed is comfy

    Stayed in September 2022

  • Reviewed: 18 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Bed with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    No

    Bed is very comfortable

    Stayed in September 2022

Showing 76 – 100

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