20 Pham Ngu Lao , Hue, Vietnam
#109 of 173 hotels in Hue
Guests' ChoiceBased on 91 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
7.9
Staff
8.9
Value for money
8.4
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Erica
United KingdomEasy for a one night stay excellent value for money very friendly… had a nice view
Stayed in May 2024
Reviewed: 6 May 2024
Bisset
VietnamThe location is perfect for dining and having a drink. In the heart of walking st. Staff super friendly in all departments. Our 3rd time back.
Stayed in May 2024
Reviewed: 13 February 2024
Sandra
United KingdomExtremely noisy bars and roof tops nearby, till 2 am some days
the hotel location was central and ok- very noisy market streets and bars at night
Stayed in January 2024
Reviewed: 20 January 2024
Sandra
United KingdomThe noise from the karaoke bars and discos around the hotel until 2 am. What's worse is the badly shutting door on the balcony. The hotel is in a great location but all the bars and rooftop bars and discos do NOT respect any residents or tourists and the Hué town politicians should address this.
Helpful and friendly staff. Beautiful choice for breakfast. The receptionist spoke very good English and was helpful to organise sight seeing.
Stayed in January 2024
Reviewed: 14 January 2024
Aoibhin
United KingdomThe gym was very outdated? Some equipment didn’t work and we found it hard to loosen the nuts of the dumbbells to adjust their weights for use. However with the dumbbells that we could use and mats were were able to get some exercise in.
Great location close to walking street and other attractions in the city such as the imperial City. The staff were very friendly and helpful. The breakfast was tasty and room was clean and comfortable.
Stayed in January 2024
Reviewed: 7 December 2023
Lay
SingaporeNil
Location is good , near the night walking street (not noisy). Within walking distance to restaurants and pubs to chill.
Stayed in December 2023
Reviewed: 6 November 2023
Josefin
SwedenThe hotel is located on a very crowded street, so during night time there can be some noise from the bars!
Good central location, depending on what you are looking for! Me and my husband rented a motorcycle from the hotel to get around which was very nice. The staff was friendly and helpful!
Stayed in November 2023
Reviewed: 12 October 2023
Paul
New ZealandPool is very dated
Centrally located and great staff
Stayed in September 2023
Reviewed: 2 October 2023
Tuan
VietnamThe Pool is not as great as expected
The location of this hotel is great. It is in the central of backpacker streets. Close enough to the Citadel and the Truong Tien bridge. Nice staffs
Stayed in August 2023
Reviewed: 1 October 2023
Dragos
RomaniaThe bathroom sink could have some liquid soap instead of the small soap bar. And the water could be more warm.
It's located among restaurants and bars not far from the citadel and market. My room was very nice and big. The breakfast was delicious with the staff surprisingly careful to clients' needs. I took Mrs. Lan Phong recommendation and it proved very good. She also managed in no time to improved my room sound insulation.
Stayed in September 2023
Reviewed: 8 September 2023
Angel
SpainIt is a bit old and may need a renovation. The water of the pool was very cold
The location was perfect and the room was very big. Breakfast is also very good
Stayed in September 2023
Reviewed: 1 September 2023
Katie
United KingdomThe hotel felt a bit tired.
Good position, good breakfast.
Stayed in August 2023
Reviewed: 16 May 2023
Antonio
AustraliaWIFI not good. Loud music from night clubs late into the night.
Central location, close to many restaurants. Room was lovely and breakfast good. Staff were very helpful.
Stayed in May 2023
Reviewed: 8 May 2023
Kevin
United KingdomThe rooms and the hotel in general felt a bot tired and dated. Roof top bar wasn't open.
The location was central and the staff were very nice. Breakfast options were also good.
Stayed in April 2023
Reviewed: 27 April 2023
Nicole
AustraliaThe restaurant and bar were closed as it was quiet for the time we were visiting which just made us go out to eat and drink. Not a massive thing but we checked in late so the convenience of being able to stay in hotel for a light meal and drink would have being a bonus .
Easy walking distance to restaurants, ATMs , coffee shops and shopping. Staff were super friendly and courteous. Breakfast had a amazing range and food tasted fantastic
Stayed in April 2023
Reviewed: 10 March 2023
Lenora
AustraliaI was a bit overwhelmed by the number of guests in the lobby and at breakfast and i think the poor staff were too.
The Moonlight is well equipped and very centrally located.
Stayed in March 2023
Reviewed: 6 March 2023
Julie
New ZealandThe hotel didn’t seem fully up and running yet but we know that will change but it made it feel a bit worn and dark in parts as a result, but we had great sleeps and a nice room and so this should not put anyone off as it was good value.
The reception staff were lovely and gave excellent advice and recommendations including a wonder city tour for 990,000 Vdg that was both excellent and excellent value (also we found other paid more elsewhere!) The hotel was also in a great location in the centre of the old town. The spa seemed closed but we booked and we received the most incredible Vietnamese massages ( highly recommended!) The breakfast was also good.
Stayed in February 2023
Reviewed: 17 February 2023
Larry
Canadaloud music in the area made us have Changs which they did without question
Stayed in February 2023
Reviewed: 15 February 2023
Vygantas
United KingdomDirty balcony
Stayed in February 2023
Reviewed: 4 February 2023
Luigi
Italythank to receptionist who helped us to organize tour to HoiAn. very good breakfast
Stayed in January 2023
Reviewed: 30 January 2023
Kerrie
United Kingdomspa and treatments extremely disappointing. staff were taking calls during the treatment
lovely room. great location.
Stayed in January 2023
Reviewed: 30 January 2023
Supoj
Thailandwater temperature is very hard to control it is not stable cool at night but very hot on morning.
good location, space of rooom
Stayed in December 2022
Reviewed: 19 January 2023
Pascal
GermanyFrom the check-in to the check-out, every one working at the hotel was very friendly, helpful and always with a smile. The room was very spacious and clean.
Stayed in January 2023
Reviewed: 30 December 2022
Maaike
NetherlandsPool was closed one hour early.
Staff friendly and helpful. Hotel very beautiful, and breakfast was amazing, fresh and lots of choice. Beautiful view from balcony.
Stayed in December 2022
Uhldingen-Mühlhofen, Germany
Albacete, Spain
Bombinhas, Brazil
Chemnitz, Germany
Qasrîne, Israel
Gallipoli, Italy
Osh, Kyrgyzstan
Paal, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content