The hotel is centrally located, clean and offers a nice buffet breakfast. Mr. Kim and the staff were amazing - warm, friendly and helpful. I have never felt as welcomed at a hotel! A hot towel, delicious tea and a smiling greeting. Highly recommend.

Stayed in May 2024

Everything was perfect!

Sapa is beautiful and the Sapa Mountain Queen House is an excellent choice. We arrived early in the morning and Mr Kim welcomed us with a big smile on his face. He kindly offered us to check-in at 7 am without extra charge! We also got a free upgrade and the next day we checked out at 2:15 pm without extra charge! He was also kind enough to arrange for us Fansipan tickets. The hotel has very good location, the beds are super comfy and the breakfast is very good. I highly recommend it!!!

Stayed in May 2024

It will be a good idea to clean the A/C because of the smell

The hotel has higher prices per stay in comparison with other hotels located in the main hotel zone. At the same time it's located in a more quiet place while restaurants, stores and attractions are still in 5-10 minutes availability. They have a nice terrace for breakfast with mountain view as well. Breakfast was good, more than basic and contained fresh fruits. Room and bathroom were clean. Good mattress. The water was as hot or warm as I needed. But the main impression I got from this hotel is the service. I have never seen such an exceptional level of service before. I booked a standard room without a mountain view but on check-in they provided an upgrade to a bigger room with a mountain view for free. I stayed for one night only and the next 2 days spent in a track in villages around Sapa. Thus, I asked them to keep my luggage while I was on track. They not only gave this service to me for free, but also provided a room for a few hours when I came back the next day without any fee. So I was able to take a shower and relax before my train. As well they booked a taxi for me to the train station and gave me a snack to go.

Stayed in May 2024

There was nothing we didn’t like.

Everything! Staff were incredible, giving us personal recommendations, advice and help. Everyone there was super friendly. We even were lucky and got an upgraded room which was amazing! Room was spacious with a great view and the location is ideal with it only being a 5 minute walk into town. Highly recommend!

Stayed in May 2024

Modern, clean, great location, brilliant staff!

Stayed in May 2024

Nothing to be fair. A good hotel got what we paid for and more.

The staff especially Mia were outstanding. Breakfast was good and the pancakes were to die for!

Stayed in May 2024

Very comfortable and convenient to Sapa center. Mr. Kim is very helpful and goes out of his way to ensure an excellent stay.

Stayed in April 2024

Location, calmness, sincerity and kindness, breakfast, professional staffs.

Stayed in April 2024

Nothing!!!

Absolutely wonderful hotel in a prime location in Sapa. I arrived in dire need of sleep at around 6am, and my room wasn’t ready. The owner of the hotel, Mr Kim, graciously offered me a free upgrade to a massive family room that was available. Nothing was too much trouble for him, including giving me a farewell banh mi sandwich upon my departure. A special shout out to Mia, his right hand woman at the front desk. She would always ask me about my day, and loved looking at my pictures. Just a lovely vibe at this place that was professionally run by a team that showed a whole lot of warmth, kindness and care! Would stay again.

Stayed in April 2024

Convenient location close to the lake, restaurants, and shopping. Very helpful desk staff re: restaurant and coffee place recommendations. Delicious breakfast buffet with a la carte options. Menu of half-day and full-day treks or tours - easy to book.

Stayed in April 2024

The staff was warm and friendly and helped us when we asked to book a private driver and a separate private limo back to Hanoi.

Stayed in April 2024

It’s up a fairly steep hill.

Excellent staff on reception, very helpful.

Stayed in April 2024

Excellent service by Kim and Mia. We arrived at 7:00AM by night bus and they checked us in directly with access to our room as hotel was not full on the previous night. They also kept our luggage during our 2 days trek, allowed us to have a shower when we came to pick up our bags after the trek, and gave us sandwiches at departure as we were leaving by bus to Hanoi. Room/bed was very comfortable, good shower. Good breakfast with a mix of local and occidental options.

Stayed in April 2024

I would suggest extending the variety of food at breakfast, especially the selection of fruits.

It was a cozy retreat conveniently located near the city center in the Mountain Queen Hotel in Sapa One of the standout features of this hotel is its excellent communication with the hotel manager. From the moment of booking to our departure, the manager ensured that our needs were met promptly and efficiently, adding a personal touch to our experience. The beds at Mountain Queen Hotel were comfortable, providing a restful night's sleep after a day of exploring the picturesque surroundings of Sapa. While the overall experience was positive, it's worth noting that the bathroom was on the smaller side. However, it was clean and well-maintained, so it didn't significantly detract from our stay. The breakfast provided at the hotel was sufficient, offering a variety of options to start the day off right. One minor drawback of the hotel is that due to its proximity to a school, guests may occasionally hear children in the morning and during the day. However, this was not a major issue and did not significantly impact our overall enjoyment of the stay. In summary, Mountain Queen Hotel offers a cozy and comfortable retreat in the heart of Sapa. With its attentive management, comfortable beds and convenient location, it provides a solid base for exploring the beauty of the region.

Stayed in April 2024

Very pleasant staff perfect location for centre and station to fansipan

Stayed in April 2024

Location. A room with a balcony (I recommed this if you choose this hotel, some rooms have shower between toilet and hand washing pool and at least for me it’s not ok), very friendly staff.

Stayed in April 2024

Reception was very friendly, room ready prior to check-in time, and management ready to organize excursions as well as immediately make its clients feel at home. Actually this hotel is like a home. It is traditional, comfortable and very well located in a central and yet calm street with lake view. Breakfast is very good with a variety of fruits, and fare that Europeans go for. And above all Mountain Queen house is reasonably priced. What else?

Stayed in April 2024

Nothing

Staff were very friendly and helpful. Room was spacious. Location was convenient to all the restaurants.

Stayed in April 2024

Mr Kim and his entire staff were amazingly hospitable, warm, welcoming and generous. Nothing was too much trouble.

Stayed in April 2024

Extremly friendly and helpful staff. They recommend good places to go, help organise tours or drivers, even on short notice, and can book tickets for Fansipan. The Location is great. Really close to the center but very quiet. Delicious breakfast as well. On the last day my bus was leaving in the evening. They kept my luggage while I was out exploring Sapa and even offered me a shower when I came back in the afternoon. And they even made me a sandwich for the journey.

Stayed in April 2024

Nothing everything perfect

Great hospitality!! And hotel is really nice!!

Stayed in April 2024

Everything was great. The service of the staff was amazing. From the moment we arrived, they had everything prepared for us and the check in was simple and quick. During the breakfast, I asked for soy milk and they were kind enough to bring it for me. Mr. Kim made our stay awesome and easy, he organized our trip back to hanoi and helped us with recommendations about what to do and how. They helped us on all the arrangements and they even offer to move the breakfast time to suit out schedule. 10/10 really.

Stayed in April 2024

Great location, quiet but close to center. The staff are exceptionally nice and thoughtful.

Stayed in April 2024

All excellent

Everything about our stay was fantastic. Arriving early in the morning on the train from Hanoi, we were able to leave our luggage and then given an early check-in. Breakfast was great with a wide selection of fresh food, something to suit everyone's taste. Location is perfect for exploring Sapa. Thank you for a wonderful stay.

Stayed in April 2024