The cervice was not perfect. We live in Vietnam and have documents from authorities for permanent citizenship, but they asked us for our national passport and visa.

The location, the beach, the food, the view.

Stayed in May 2024

A few small issues. They charge for small items to be included in the room. Ours was a suite with a kitchen, but there was nothing in the kitchen. We had to pay to have a pan, spoons, and even chop sticks. Seemed a little unnecessary. The daily room service cleaning was not at consistent times, even when they asked when we'd like them to return, as our child was sleeping, they then came at a different time. Other than the above, it was still an excellent experience.

The resort was excellent for those with young children. Our 11-month old was well taken care of. Breakfast had a large range food, which changed daily. There were staff in costumes walking around breakfast interacting with the children, and even performing dances to music. There is a kid's play area right next to breakfast, which was convenient for after eating. The staff delivered free milk and cookies for our son every evening. At each restaurant, when we ordered adult meals, they gave our son a free child's meal & ice cream. He could only eat a bit but it was much appreciated, and a delicious starter for his parents! The resort facilities are excellent, the beach is clean with soft sand and our son was able to enjoy the shallow waters too. They have a Swiss village with a German beer hall, a huge rope climbing activities, and a bouncy castle. Oh and they provide free chocolate for an hour every day. We were very impressed with everything and will definitely be back!

Stayed in April 2024

Nothing.

Location, food, and staff.

Stayed in February 2024

The restaurant on the beach side could be improved, the staff is lovely however.

Great resort. The waterpark is amazing for children.

Stayed in December 2023

food was alright

it was so great welcoming and amazing size for the family who has young children. We absolutely amazed how good it was and try to come and visit again

Stayed in February 2024

Toilet with sewage smell.

Location, sea-view balcony

Stayed in December 2023

Extra bed matress was terrble, could barely sleep on that bed

Stayed in December 2023

Some communication issues between restaurant staff and kitchen resulted in slow service at lunch in panorama - we received compensation but better if it didn't occur. Children's menu arrangements need to be clearer - inconsistently free/ not free it seems very random.

Friendly staff. Breakfast is well run. Great place for kids. Loads of activities even on rainy days. Good service in Tropicana restaurant day and night. Space for family in joined condo rooms.is great.

Stayed in December 2023

There were very large groups of Koreans and Chinese, it seemed like the music, vibe and activities were catered to them, rather than general guests. I also was a bit disappointed in the sales representative as we were wanting to get married at the resort in the future and we were not shown any villas or rooms for future bookings. It also seemed like they do not do many weddings there. Besides this the resort was amazing. Great features, awesome rooms and friendly staff.

Breakfast was great, good selection of food options and included in the room rate. The room was amazing, good quality bed and very comfortable. Great location on the beach. Fantastic resort facilities with lots for children to do.

Stayed in November 2023

Coffee machine in villa was not good. Room cleaning service disturbed us every morning. It’s better if we have “don’t disturb us” card in Villa. Also, room cleaning for bathroom needs improvement.

Breakfast was good. Kids loves the private pool in villa. Gym is clean and 24h available, which was convenient.

Stayed in October 2023

They expected my 16 and 13 year old boys to sleep in our bed, I wasn’t aware this was a thing that was exceptional. Party my fault for not checking how many beds on my booking. But when you put into booking.com that you have 2 adults and 2 teenagers, I would never expect for a second that they are not getting their own bed. I found it deceiving on both parties accounts, the resort was amazing, just a let down on that part

Everything was fantastic , Jason at the beach bar/restaurant was an absolute legend! So good of a host we requested him the next night🤙🏽

Stayed in September 2023

Hotel is long overdue for a renovation. Interior is old and falling apart.

Good outdoor areas. Lots of possibilities for activities.

Stayed in August 2023

All are up to standard, only a bit crowded during the holidays.

A great resort very near airport! Pool villa is fantastic! Great variety of activities in the hotel!

Stayed in August 2023

Some arrangements of bathroom were old or/and broken. It was no issue with functionality, but it looked unsightly.

Good facilities and arrangements. There are many things for kids.

Stayed in August 2023

Too many people. Everywhere was crowded and no buggies every time you call. We had a kitchen that had no plates or cutlery (had to rent- kind of a cheap thing to do). The spa cancelled on us without telling us because it was too busy. A lot of the things we didnt like stemmed from just too many people

Beach was beautiful, everything at the resort was so nice. Food was great and staff was helpful

Stayed in August 2023

Too many flys around the restaurant

The room is beautiful and comfortable and the staff are so nice!

Stayed in August 2023

The kitchen came with nothing- no cutlery or plates or bowls. If you needed these things they would charge you.

Villa was beautiful and facilities were great

Stayed in August 2023

Just the location nothing to do around the area, had to take a cab to go to restaurant close to airport! Had to do room service !

Everything about it ! Gym pool beach room staff kids friendly ! Breakfast buffet was amazing !!! So much choice and banh mi !

Stayed in August 2023

Facilities a bit old.

The view is fantastic. The hospitality is also great.

Stayed in June 2023

Felt like a constant attempt to extort more money from guests - charging for inflatables, extortionate on site shop etc. Confusing loyalty discounts which excluded some Accor All members but gave discounts to new members.

Nice Pool and Slides. Chubeli Restaurant really nice. Good Gym

Stayed in July 2023

For the condotel, the services here are a bit limited compared to the main site. Especially at the poolside, there are no cafeteria around, if we want to, we need to commute to the main site which is kinda uncomfortable for us. One more thing, for the room service, we waited for the check-in almost 2 hours (the staff had to tidy up the room), however, I unexpectedly found lots of dirty bath towels which were really stinky inside the wardrobe. This is not what a 5-star-resort should be.

The facilities are in good condition. The location is great with outstanding views.

Stayed in July 2023

Dinner at Restaurants. Staff told no table and pushed customer away instead asking to wait for tables become available. As how restaurants should run. Staff needs to be trained better!

Nice pool and beach access

Stayed in June 2023

The air conditioner is not cool enough and cannot set the desired temperature. Maybe it is fixed somewhere else.

The room was clean and fully equipped as expected. Friendly staff, from front desk staff to housekeeping staff, restaurant staff, doctors,...

Stayed in June 2023

Gym need a cleaner to take care rest room more regularly. Electric car run so fast, dangerous, especially in the evening Corridor and elevator in Condotel need to be cleaned frequently

Beautiful and clean beach. Fabulous breakfast. Friendly staff. Room is spacious and spectacular seaview

Stayed in June 2023