We came during national holiday and hotel was fully packed. There are only 4 mid size elevators for 32 floors hotel so it took ages to get a lift (we have go up with others to get down later being in the elevator already)

Good location close to local restaurants, Sunworld amusement park & Ha Long Bay cruises port. Spacious and comfortable rooms, very helpful staff

Stayed in May 2024

Room not that clean, paper clip and crumbs on carpet. Nice view. Noisy despite being on a high floor. Halong is a weird town. Half deserted with empty hotels and restaurants. They’re really missing the Chinese who are not allowed to travel here at the moment

Good location, nice pool area, great views

Stayed in December 2023

Very hard to communicate in English with the staff. Incontinence breakfast, different from day to day due to over capacity

Pool and location.

Stayed in September 2023

It's not a 5-star hotel by international standard.

We had very nice view of the roller coaster in the amusement park and view of Ha Long Bay. There were numerous eateries within easy walking distance. The breakfast was sumptuous and offered a wide range of choices, mostly aimed at Asian guests.

Stayed in August 2023

Check out was slow. We requested to have our luggage picked up from our 2 rooms (we had 3 children under 7) but waited so long we ended up moving the luggage ourselves. The head receptionist apologized.

Spacious rooms. Nice view of the bay and amusement park. Close to restaurants. We were allowed to check in 2 hours early. Nice infinity pool and play area for kids. Extensive breakfast choices for Asian taste. Waitstaff was very attentive. We would stay here again next time in town.

Stayed in August 2023

the breakfast

the location

Stayed in July 2023

Staff struggle to communicate. It's understandable but just make sure to use a translator app as they're english is limited. Aside from that, perfect!

Excellent service, great room size and amenities.

Stayed in July 2023

elevator, breakfast not good

location

Stayed in June 2023

No complaints

Staff were exceptionally attentive to any of our requests. They recommended restaurants that turned out to be very good albeit a little more expensive than others.

Stayed in April 2023

The air-conditioning didnt work well in the room.

Location is great, staff were super friendly and helpful at the reception desk. The pool is great, they have a table tennis table in the gym. Everything is super clean and the elevators are fast.

Stayed in February 2023

Airconditioning feels a bit iffy - it either runs really cold or is really warm and stuffy (and seems to be not working). The optimum temperature/settings seems to be at 20 degrees and maximum fan speed, which ends up feeling way too cold for comfort. We also had to change our key cards twice because they just stopped working a day later.

We got the family suite, which has 2 bedrooms, 2 bathrooms, a small living room and a small kitchenette (with a stove that could not be turned on though). Having two bathrooms is really convenient when you have three tweens/teens! Having a total of 3 TVs is also very helpful for staying in after a long day. Bathroom is well-stocked with your basic necessities too: Toothbrush/toothpaste, cotton buds, comb, razor, soap, shampoo, conditioner and even body lotion! Towels are clean and fluffy (no weird smell, yay!). The place was clean and comfortable in general, with a lovely view of the Sun World Dragon Park, the beach some distance away, and the city lights beyond it. We spent some time on the balcony to enjoy the lovely natural weather and the view.

Stayed in November 2022

Dinner was not great uncooked meat

Stayed in November 2022

Breakfast, Gym and cutlery and utensils not included.

Location and front office staff. They are amazing.

Stayed in November 2022

Not too much to do around the area besides a theme park for kids and Halong bay cruise not too far

Very clean, modern

Stayed in March 2024

It appeared unfinished - for example the gym was poorly equipped and other communal areas were soulless - also quite noisy

Good size bedrooms with the nice added extra of a kitchen in the two bed family suite Breakfast was good but served in a large conference type facility

Stayed in July 2023

New and beautiful hotel, the staff willing to help what ever you need. Recommend.

Stayed in May 2023

Superb buffet breakfast and chefs cooking fresh eggs and omelette job

Stayed in April 2023

the music at night time was way to loud till early morning making it nearly impossible to sleep

my room was nice other facilities were not the best

Stayed in April 2023

None

The room is beautiful and clean. It's very comfortable and the lighting is very pleasant. The location as well gives additional points. It's very near to lots of tourist acctractions.

Stayed in March 2023

Signage

Breakfast fine and staff very nice and helpful

Stayed in February 2023

The staff.

The super "COOL " swimming pool, staff yelled to stop the customers doing something that is actually not forbiden but only warn by yell.

Stayed in August 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in December 2023