The hotel presents itself as a wellness retreat. It is not. It is a standard family hotel. The main hotel building is run down and rooms are very basic. However the hotel did respond to our disappointment with our initial room and offered us a room upgrade at a discounted additional cost, which we accepted.

Stayed in May 2024

The bathroom drainage didn’t work properly. Also, there’s no cutlery in the room. Terrible view from an apartment building

The beautiful main pool and hay hay restaurant

Stayed in March 2024

The rooms looked worn and poorly maintained for a supposedly 5 star hotel. Not as comfortable as expected. Furniture was falling apart and perhaps the building too. The view was disappointing with ugly unfinished rooftops of the villas in front of the main building.

The pool and restaurant were nice, and the breakfast was exceptional, definitely the highlight here. The local foods were very good by local standards.

Stayed in March 2024

Room a but too basic for the price

Pool and bar

Stayed in November 2023

The main entrance to the hotel wasn’t obvious. No staff to greet you on arrival after 7.30pm. Shower design in the bathroom isn’t great - water easily leaks out places it shouldn’t go.

Staff were friendly. Breakfast was good.

Stayed in October 2023

our room balcony had no talbe nor chairs poolside bar closing at 6pm dramatically overpriced

nice design and architecture vietnamese food better than average

Stayed in September 2023

We stayed at the apartment on the 4th floor where the ocean view. I am almost 190cm tall but the view was terrible even for me.. Because there's tall plants are all over around the balcony so only you can see are weeds. My wife and I were terrifying because a stranger Vietnamese man was walking around the balcony so we could literally see each other. When I asked at the reception, they wouldn't really know if it could be a very serious problem.. They just made their own excuses that 'the man who was walking across our balcony', he was just trying to kill insects so that the bugs and stuff wouldn't bother us. When I took this photo, it was the second time that we saw him. I ran downstairs and told the reception again then the staff told me that.. the man wouldn't see us from outside..? No the man was looking right into our eyes and when we checked from outside, We could see inside of the room very clearly UGH. Please inform this fact, also make sure you are dressed and curtains closed... There was a shuttle bus heading to the Lotte mart and Hoi An city. We took a shuttle heading to the Hoi An at 4pm which they pick up us again at 8pm. Everything was perfect and thankful that they dropped us all. But the thing was the driver or any staffs didn't inform us where to take the bus return to Naman Retreat. Everyone was searching the shuttle about 3-40 minutes all over the station.(THE STATION WAS HUGE!) Kindness is essential and definitely required in this amount of resort. No one really speaks English so it was so hard to communicate as well. Without kindness of all the staffs, NAMAN RETREAT DOESN'T COMFORTABLE AT ALL.

Every hotel staff are naive and kind. Also every facility and the beach, swimming pool look very nice.

Stayed in July 2023

Messy arrangements, crowded everywhere

hotel facilities

Stayed in May 2023

Adults spitting in the pool, children urinating in the pool, no AC in restaurant, breakfast too busy to eat at a table, tepid food, very slow drinks service by pool, very few English speaking staff.

Beautiful location.

Stayed in April 2023

Beach was very dirty, lots of plastic waste and dead fish. Either side of the property was a building site.

Nice restaurant and bar.

Stayed in January 2023

some of dining staffs

breakfast reception response

Stayed in November 2022

I had specifically picked this hotel for the fact it had a spa (sauna and jacuzzi) and fitness centre, so I'll mainly focus on this feedback for people looking for the same. I booked a treatment on my first day, and I was told the sauna would be switched on for my arrival. It was not, and once it was on, it didn't get very hot, it was probably the same heat as being outside, perhaps because the door was broken. There was no access to drinking water in the spa, which isn't ideal when using a sauna, and it was also not very clean, so the spa experience wasn't great. The gym was also not great, 2 machines I tried to use were not working, and it's very small for a resort with the amount of rooms/guests this place has. This experience of slightly below par customer service was also something I experienced throughout, for example when trying to order room service, the phone was answered with 'yea, what do you want'. I had also booked a taxi from the airport, but received a message on my arrival to say 'there had been a mix up' and I needed to get my own taxi. Just not the level of service you would expect for a booking of this cost. Overall, the place feels a bit run down compared to the pictures, so right away it didn't match my expectations. The restaurant in my building was 'closed for renovation' and many parts feel neglected, things like this create a bit of a soulless feeling, and all the spaces could use some tlc, including the rooms, which although a good size, didn't feel very comfortable. I was expecting more of a boutique style 'retreat' hotel too as that's in the name, but there were a lot of children everywhere, especially around the pool, so if you are going to relax, it isn't that easy.

It is located in a good position near to the airport, and directly on the beach, and the food that I had was good, both from room service and at the restaurants. Breakfast is very good, lots of variety and well presented. The massage I had in the spa was good, and very reasonably priced.

Stayed in October 2022

The food is too mediocre, not 5☆ It needs some love, stains on the couch, in restaurant, the paint on the ceiling is peeling off , the furniture needs to be replaced, not 5☆ Many coughing people, groups of people, too crowded not 5☆ The rooms ocean view have absolutely depressing view. Power outlets all loose. Many small things need to be fixed in this hotel, to make it good, but it could be amazing, because of how they initially designed and built the hotel.

I liked the private pool villa design. Somebody designed this villa good in the beginning! The beach and design of everything is good👍

Stayed in September 2022

Such a big building with only 2 lifts (and 1 lift is out of services on 28 June). How safe it is for this design? Sure I will not come back with the resort having a low safety design like NAMAN.

Breakfast quality is poor - I am served a beef noodle with 1 (one) slide of beef. Orang juices and watermelon juice are mixed of many water so the quality is not good. I came to the restaurant at 08.00 for breakfast but hard to find a table for 2. I walked 2 rounds and no one offered a help. Finally I found 1 table of 2 but a mess.... The dinning tray (tấm tre ăn) are both dirty but the staff just changed 1 new and kept the other but made it down to other side!

Stayed in June 2022

bad customer service, poor food, dirty room

nice beach

Stayed in June 2022

I didn’t like the apartment we received, I was expecting a nicer room than what we had and it wasn’t clear what I’d actually booked when I booked online. . But ultimately it was fine, the place was so incredible that it didn’t matter.

I loved the location, the beach, the infinity pool, the amazing restaurant decor, the staff.

Stayed in September 2023

Like a dream, such a beautiful resort. Breakfast was very tasty

Stayed in February 2023

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in November 2023

There are no comments available for this review

Stayed in January 2024