There were a few issues with the room. I had problems sleeping as, although there are black-out curtains, the first night the lighting behind the headboard of the bed wouldn't go out completely - I had to cover it up - and the air conditioning control is so bright it's like having a light on in the room. The splendid Min had these problems dealt with immediately I reported them, but it's a head-scratcher why those lights would be on to begin with. Bathroom appliances all work well, but having only one side of the shower screened off means you end up with water all over the floor(:. I found the bed very comfortable, however the king bed does consist of twin beds pushed together, so if you wanted to sleep in the middle you'd find yourself lying on a gap. Mostly the room was very quiet, but if you have noisy neighbours you will hear them. One disappointment was the Vietnamese food at the Hay Hay restaurant - I remembered this as being very good, but the one dinner I had there wasn't great, even though the staff kindly had my rolls re-wrapped in rice paper instead of the thick rice pancake they originally came in - again, the service stands out as particularly good - and I did wonder if dishes were made less authentic for foreign visitors. The Vietnamese dishes at the barbecue night were much better.

I last stayed at the Naman in 2016. It has expanded a bit since then and had the same good points I remember. The service was excellent - a big shout-out to 'ambassador' Min, who did a wonderful job of staying in touch and making sure I had everything I needed via WhatsApp. Not all the staff speak fluent English but in my experience they were all consistently friendly, smiling and polite. The 1 bedroom Sunlit Suite I stayed in was roomy and comfortable apart from a few minor glitches mentioned in the 'didn't like' section, there's a reasonable sized fridge (no ice compartment, though) and a good range of international TV channels if you want to laze in the room and watch one of the two flat screen TVs. There's a nice pool right next to the building which I preferred to the infinity pool by the beach - better for swimming, the other one is nice if you want to hang out, socialize, enjoy the pool bar, etc. There's also a third big pool, very shallow, which is good if you have small kids. The beach is really beautiful and the whole resort has nice landscaping with lovely trees, shrubs and flowers. Everywhere very clean. Excellent breakfast buffet with lots of choice, Western and Asian. I also recommend the Wednesday and Saturday barbecue buffet at B-Lounge by the beach, again lots of choice and quality is good. While prices may be high by local standards (you can certainly eat more cheaply if you go into Da Nang or Hoi An, but then you'll have to pay for taxi or Grab), they are extremely reasonable compared to Hong Kong, where I live, so personally I wasn't bothered by that.

Stayed in April 2024

Nice but feels a little dated

Great pools

Stayed in April 2024

We had booked a 2 suite apartment, when we arrived at the room it was much smaller than we anticipated. We ended up paying the extra upgrade price to move one of the villas. Just bare in mind if you are booking the 2 bedroom apartment don't take too much luggage as there is little space for luggage.

When we moved to the villa the room was amazing. Very spacious and having our private pool was perfect. The staff at the pool where amazing and very helpful. Breakfast was great. The beach was very relaxing.

Stayed in April 2024

how the bathroom is set up

service, food and the ambience

Stayed in March 2024

The undeveloped are of the resort spoils the view.

The staff were very helpful. It was easy to get to both Hoi An and Da Nang from the resort. The breakfast was amazing and the Mexican restaurant was excellent- the best Mexican I’ve had in Asia. The beach is nice and quiet.

Stayed in February 2024

The view from the main hotel building rooms is really bad, we had sea view room, but mainly you see new construction works, dusty villas roofs and in the end the sea... Far from the main attractions, you'll need taxi or a car.

Very nice beach and swimming pool area. Good and tasty breakfast. Nice private beach.

Stayed in January 2024

Nothing

Everything really especially the very helpful and welcoming receptionist Rose. She was a great help & always available for any request

Stayed in January 2024

The spa. It was dark and uninviting inside the sauna/jacuzzi area. The steam sauna was cold. The jacuzzi not on. It was too dark to see how to turn on the jacuzzi. I had to hunt around to find a robe and go outside to the reception area to find someone to assist with this. The actual massage (included) was one of the worst hotel massages I have received. It was not 'relaxing' as advertised. It felt rushed and even though I specified which area to focus on, that request was ignored and I was given a 'standard' factory massage. My husband told me his male masseuse had callused hands and requested a female for our second treatment. The next day, the massage itself was better, but the process again was robotic and not personalized. Again, the exact same massage, even though I specified which area to focus on, which was ignored. They didn't even offer us the disposable underwear as in the day before. No tea afterwards either.

Room was nice, as expected. Resort staff were outstanding, very friendly and helpful. Guests are assigned an ambassador who checks in with you often to assist you with whatever you might need.

Stayed in December 2023

the breakfast was great and we ate dinner in the hay hay and the food was very fresh and full of flavour . Everlyn was our ambassador and she was so helpful and always checking in to make sure everything was ok. she helped organise everything within the resort and she was just such a kind person. I will definitely be back.

Stayed in December 2023

The resort is huge and modern, recently opened and was very clean and beautiful the beach area is very nice, it has 2 main pools. the spa is one of the most beautiful spas I've seen, soo much greenery in this retreat. the receptionist Jasmine was super friendly and helpful

Stayed in November 2023

The gym is functional but needs maintenance.. some parts were rusty. The spa facility also in dire need of repairs. I did not dare to use their onsen / steam room/ Sauna. The gift shop looks tired. The stuff they sell are uninspired. Western food was average. But would I go back? Yes!

I love the duplex concept - the entire floor is a room! the views for the first floor (pool) and second floor (bamboo) was so relaxing and peaceful. My parents and I had good conversations and happy memories in the duplex. We enjoyed the massages - long rhythmic strokes - and a pleasant team!! The Vietnamese food and morning buffet was delicious. The staff very helpful, friendly and approachable. In the night, there were frogs croaking - I find it relaxing - can’t hear it from the room, unless you open the sliding door.

Stayed in October 2023

The level of cleanliness is poor. We stayed in C3 in a 3 bedroom villa. The ground floor bedroom had cockroaches on the floor besides the bed. There were 4 to 5 live and dead cockroaches. I called for housekeeping, they came but when I returned to the bedroom, there were still cockroaches. This is not worth the price we paid for and the standard of a 5 star resort with 4-5 cockroaches. Please do a thorough clean up and pest control of all the villas and bedrooms in this resort.

The beach and pool is very nice. Very private beach.

Stayed in October 2023

We noted 4 to 5 cockroaches on the ground floor bedroom of our 3 bedroom villa. We were staying in C03. Obviously, the rooms were not cleaned properly. Hence it was not a good experience for us as there were live and dead cockroaches on the ground floor bedroom. I called for housekeeping to clean the room, however, when we came back to the villa, we still see cockroaches on the ground floor bedroom.

The pool and beach was very beautiful. The breakfast was good.

Stayed in October 2023

Very minor: decaf coffee taste should be better and the toilet should have a door

Pool villa, Breakfast, great common pool, staff service (especially from Evelyn), beach right at the resort

Stayed in October 2023

breakfast although there are choices and but overall tastes average. Pho on the other hand is good:)

I love the black coffee at breakfast:) we upgraded to Villa so overall it's very lovely to stay!

Stayed in September 2023

Pricey

Quiet and luxurious

Stayed in August 2023

It sometimes would take long for food (especially pizza) to arrive. Gym is relatively small

We were upgraded for free to a 3br-house. It was huge with private pool. The lady of check in (Evelyn) gave me her WhatsApp number and we could (and did) ask her for advise/bookings. She was very professional and helped out in many occasions. Great system! The beach is stunning, pool beautiful, food good.

Stayed in August 2023

the staff service wasn’t up to scratch for the price we paid for

the location

Stayed in August 2023

The food and beverage service in all areas is very poor. There is a total lack of training and management presence as well as personal service. There is definitely an opportunity to generate more revenue if the staff were cuatomer focused and wanting to sell and offer a level of service. This was the most disappointing part of the whole 9 nights. We had a pool villa and the pool lights didn't work or get fixed for the whole time we stayed there. The solution was temporary engineering lighting which was far to bright and was on a stand that meant it lighted the next villa's pool garden also. Didn't dampen the stay but the solution wasn't one really.

The hotel was fantastic and will definitely return Food quality was excellent.

Stayed in August 2023

Overall the staffs are friendly but we met a staff that are quiet rude and impatient when we are seeking help on how to get the taxi driver to reach us. I totally understand the language is the main difficulty for us to communicate and for him to express as well. We are trying to use translator apps to communicate but he is showing us impatient and voice up his voice to us. Other than this incident, everthing was perfect.

The private beach and the environment

Stayed in August 2023

Staff service was very poor Didn’t seem to care if you were being looked after Had to ask for everything eg coffee for breakfast

Nice three bedroom pool villa

Stayed in July 2023

Food was expensive and below par. Best to eat outside at an bang beach ie hoi an.

Very peaceful retreat

Stayed in June 2023

in room dining ends at 9pm and the man checking us in wasn’t very nice and was making things difficult for us

huge beautiful villa and great facilities

Stayed in June 2023

There is no position to help guests take care belonging and arrange beach front chairs/towels; free hotel transportation need to be improved in terms of available seat and on time.

A pleasant vacation for my family! We enjoyed room spaces and main out door facilities there however room design and facilities at condo part looks as medium scale. Staffs are quite nice and supportive but some need to be well trained!

Stayed in May 2023