Modern. Design. Staff. WiFi. Breakfast. Not in city center but it was not important to us. Close to airport and a mall nice center.

Stayed in March 2024

No comment for that ,was all fine

Service and very good and kind staff !

Stayed in February 2024

A tiny thing - the main doors are big heavy glass doors that do not open automatically and are not staffed at all times, so, when you have your hands full with children and shopping bags, trying to open the main doors yourself is a little difficult.

Excellent service - the staff were extremely proactive and helpful. The hotel is immaculate and the interior is fresh and well-designed.

Stayed in February 2024

Everything. I didn't have breakfast there, but the rest was great! it's a bit quiet to my liking, maybe due to its location in a more quiet part of the city, but those who're in for a relaxing retreat will definitely enjoy it

Stayed in February 2024

Nothing

Great.

Stayed in December 2023

not bad things about this hotel, top quality for the price

really great breakfast.

Stayed in November 2023

Very comfortable bed and lovely ambience!

Stayed in October 2023

Beautiful place to stay, friendly staff great service and lovely food.

Stayed in October 2023

As I was only 1 night, cannot check the location well. But seems to be in a very fancy place.

This Hotel is excellent, good price , and the facilities are wonderful. The pool is awsome, The rooms are big and super comfortable. Breakfast has everything I need, and more... really complete. And the people were super friendly.

Stayed in July 2023

It was a bit far out from a lot of things. However, there was always a taxi waiting outside

Really clean and modern. Staff were very welcoming and helpful

Stayed in April 2023

The breakfast is quite expensive, but it is optional, so its okay afterall

Very well thought out hotel, all the little things are taken care of, worry free experience, super comfortable

Stayed in May 2023

Maybe if need receipt can be more accommodating.

The facilities are great. Rooms are comfortable too.

Stayed in March 2023

gym while it covers the basics, is not a highlight. the lobby bar cannot offer all options in the menu. there is a strange policy requiring “deposit” for hotel expenses, while they could easily get a credit card guarantee. inconvenient.

staff are polite and do try to help.

Stayed in February 2023

The wifi was unbelievably slow The pool was closed during the time of my stay Location was a bit far out

Clean, spacious and modern with friendly staff Really good value for money

Stayed in January 2023

The first floor restaurant food for dinner was just adequate, not “wow” like I would have expected.

Hotel Nikki is clean and quiet with beautiful rooms. The fitness facility is well stocked, has early hours, and is not busy.

Stayed in December 2022

would have liked an Espresso machine in room

very clean and well put together

Stayed in December 2022

This is more of a business hotel, a bit far out. The minibar was not stocked, which is strange for a 5* hotel. Only from premium rooms there is something in it. I didn't want anything for free but I had to get something at the lobby or go shopping. The most stupid thing was that they close the pool in "winter". At 30 degrees not understandable. We got an email in advance with information about possible restrictions because of Covid but there was nothing about a closed pool and that had nothing to do with it. If we had known that the pool was closed, we would not have chosen the hotel. The staff seems a bit overwhelmed. At the SPA they didn't know the prices or the opening hours, when I complained about the pool the staff at the reception didn't know how to deal with it at all, although I was very friendly, asked for the reason and expressed my disappointment. They then got the manager who spoke very poor English and then offered me a soft drink as a replacement and said they would clean the room extra well the next day. All no drama but not quite appropriate for 5*. Overall, the hotel was also quite empty and you felt a bit lost there.

A new, modern and comfortable hotel. The rooms are nice, well furnished, even with ironing board and personal scale. Comfortable bed, good (not very good) breakfast. New, very clean.

Stayed in November 2022

nothing

everything

Stayed in October 2022

Clean and quiet. Most of all, thank you for the kindness of the staff. I left my phone in the taxi, and I was embarrassed. At this time, the staff quickly and accurately grasped the situation and contacted the taxi. Thanks to Nikko Hotel for helping me find my phone. In particular, I would like to express my sincere gratitude to the female staff (name unknown). I will use Nikko Hotel on my next trip to Hai Phong and will highly recommend it to my friends and acquaintances.

Stayed in October 2022

The rooms are cozy and comfortable

Stayed in September 2022

it is a so-so 5 star hotel, nothing really makes it special

clean room, nice furniture, very nice staff

Stayed in September 2022

Nil.

Clean, spacious, great service, onsen and great pool! Room was really comfortable and bed was comfy too.

Stayed in September 2022

Not much

Location. Modern Facilities.

Stayed in July 2022

These days there is a construction site near hotel that is noisy and begin 7am. The location is in a new neighborhood and there are few options around in walk distance.

In my opinion is one of best hotels at Haiphong. The room is super confortable, with special note to the bathroom, and the staff is superb. The bed is not super, but it's good. And the hotel have 3 restaurants, 2 of them for japanese food.

Stayed in August 2022