Reviews of San Grand Hotel & Spa 4 stars
No 2 Cho Cau Go , Hoan Kiem, Hanoi, Vietnam
#40 of 872 hotels in Hanoi
Guests' ChoiceReview score
Based on 1245 hotel reviews
9.3Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.8
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Facilities
9.2
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Staff
9.8
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Value for money
9.3
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Free WiFi
9.1
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Reviewed: 4 May 2024
Onur
Turkey52 reviews9 helpful votes8.0“Great staff, excellent location. Overall, it was a lovely stay for a city-center hotel experience.”- • Leisure trip
- • Couple
- • Premium Double Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
The staff was extremely helpful and accommodating. The location was excellent, at the heart of the Old Quarter.
Stayed in April 2024
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Reviewed: 4 May 2024
Benjamin
United Kingdom27 reviews3 helpful votes10“Wonderful hotel”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 2 nights
- • Submitted via mobile
N/A - everything was great!
Great central location. Three minute walk to the main lake in the city. Breakfast was great with plenty of options and vegetarian dishes being clearly labelled. Staff were polite and helpful, particularly Ruby who talked us through the map of the city on arrival. She was also contactable throughout and spoke fantastic English.
Stayed in May 2024
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Reviewed: 2 May 2024
Naveen
Australia1 review9.0“Fantastic experience.”- • Leisure trip
- • Family with young children
- • Executive City View
- • Stayed 2 nights
- • Submitted via mobile
Location, service, cleanliness and that it is just a wonderful place to stay. Susan, Ruby, Tom, Mike and all other service staff were excellent.
Stayed in May 2024
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Reviewed: 2 May 2024
Marian
Canada32 reviews1 helpful vote9.0“We loved our stay.”- • Leisure trip
- • Couple
- • Executive City View
- • Stayed 2 nights
- • Submitted via mobile
We loved the location. The staff were incredibly capable and helpful. The restaurant has a lovely view and serves many good food choices. Kylie, our hotel contact and hostess made our trip to and from the airport and our room reservations seamless. In the restaurant Susan and staff were gracious and helpful during all our meals.
Stayed in May 2024
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Reviewed: 1 May 2024
Paul
United Kingdom4 reviews10“Hotel staff were above and beyond helpful which made for a fun stay in Hanoi.”- • Leisure trip
- • Couple
- • Executive City View
- • Stayed 1 night
- • Submitted via mobile
Small road out the front of the hotel means limited vehicle access.
Location, price and especially the staff!
Stayed in April 2024
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Reviewed: 30 April 2024
Oscar
United Kingdom18 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double with window
- • Stayed 4 nights
- • Submitted via mobile
;attention that there are rooms without natural light.
Good breakfast ; excellent views from the restaurant and bar; modern room ; TV in English.
Stayed in April 2024
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Reviewed: 30 April 2024
Karen
Australia12 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 4 nights
- • Submitted via mobile
The breakfast was cold every morning The room was different to the photos on booking.com
Stayed in April 2024
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Reviewed: 29 April 2024
Renzo
United States25 reviews3 helpful votes10“The staff is what makes this hotel great”- • Leisure trip
- • Group
- • Classic Connecting Room
- • Stayed 3 nights
The staff was exceptional, they did everything to make our stay comfortable from the very beginning. I would definitely stay here again.
Stayed in April 2024
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Reviewed: 27 April 2024
Alan
United Kingdom4 reviews2 helpful votes9.0“Excellent location and very friendly/helpful staff.”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 4 nights
- • Submitted via mobile
I was charged a 3% credit card fee when I was using a Master Card Debit card which should not incur a fee for the hotel. Confusion with taxi timing, being wakened by a call from the front desk at 5.45am when our taxi was meant to have been ordered for 5.30pm, despite clear instructions by WhatsApp.
It’s central location and friendly staff. Facilities were very good. Great view from the roof bar and complimentary afternoon tea was very welcome. Ruby at the front desk and Susan in the restaurant were great ambassadors for the hotel, very friendly and efficient.
Stayed in April 2024
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Reviewed: 27 April 2024
Peter
United Kingdom33 reviews6 helpful votes8.0“Nice stay, would recommend”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 4 nights
- • Submitted via mobile
Room with a window, was not a window, the room was effectively windowless
Great staff, location In old town, good breakfast, very clean
Stayed in April 2024
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Reviewed: 27 April 2024
Paul
Australia8 reviews1 helpful vote8.0“I'll be back”- • Leisure trip
- • Solo traveller
- • Deluxe Double with window
- • Stayed 3 nights
- • Submitted via mobile
Lobby was very cold!
Staff were always very helpful and friendly. Ruby went above an beyond to help me with anything I needed. Man In Black and Connor up on rooftop bar are top barmen.
Stayed in April 2024
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Reviewed: 26 April 2024
Anna
United Kingdom3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • San Double / Twin City View
- • Stayed 3 nights
- • Submitted via mobile
Great hotel in good location. Excellent staff who were all very friendly and helpful.
Stayed in April 2024
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Reviewed: 26 April 2024
Joel
Canada2 reviews10“Perfect stay - met every expectation and more.”- • Leisure trip
- • Solo traveller
- • Deluxe Double with window
- • Stayed 4 nights
Breakfast was really good, many options and all fresh. The location was absolutely perfect - near everything in the area but tucked so it was not too noisy. Room had everything needed!
Stayed in April 2024
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Reviewed: 26 April 2024
Sally
United Kingdom7 reviews10“Fabulous!”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 1 night
- • Submitted via mobile
The hotel was in a good location, right in the centre of the old quarter, with a romantic skybar looking over the lake. The staff were extremely helpful for our short stay. Ruby was quick to respond to all my requests for information, whenever I sent her a message. Thank you
Stayed in April 2024
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Reviewed: 26 April 2024
Nabil
Japan35 reviews4 helpful votes10Exceptional- • Business trip
- • Couple
- • Deluxe Double with window
- • Stayed 1 night
- • Submitted via mobile
We had a pleasant stay at San hotel. Our journey started early with the Chapa Night Train from Sa Pa, and although we arrived at 5:25am, the hotel staff was accommodating and allowed us to store our luggage until our room was ready. The location of the hotel was convenient for exploring Hanoi, and we were able to see much of the city during our short stay. The staff Ruby were friendly and helpful, offering recommendations for local attractions and dining spots.
Stayed in April 2024
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Reviewed: 24 April 2024
Emily
United Kingdom4 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 3 nights
- • Submitted via mobile
Great location and really nice food! The staff was also very friendly and helpful!
Stayed in April 2024
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Reviewed: 23 April 2024
Natasha
Germany5 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 1 night
- • Submitted via mobile
The room we booked should have had a window but it was a very small one. Vertical and narrow on the very corner of the wall. It didn’t impact our stay, but if you give attention to this, then make sure to ask beforehand how large the window is, even if it says on the title that it is a room with windows.
Everything exceeded my expectations. The location, cleanliness, breakfast, support of the staff for reserving a transport to the airport, and the rooftop bar looked really amazing, even though we couldn’t enjoy due to lack of time.
Stayed in April 2024
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Reviewed: 23 April 2024
Robert
United Kingdom4 reviews1 helpful vote10“Perfect hotel for exploring the sights of Hanoi”- • Leisure trip
- • Couple
- • Premium Double Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Great location in Hanoi, a 3 minute walk to Hoan Kiem Lake and a 7-8 minute walk to Beer Street. The room was clean and spacious. The breakfast had a large variety with Egg options to order. Staff were very friendly and couldn’t do more for you.
Stayed in April 2024
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Reviewed: 23 April 2024
Deana
United Kingdom6 reviews10“Great staff. Excellent location for market, shops and restaurants”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 5 nights
- • Submitted via mobile
Excellent location. Super friendly staff. Especially Kylie, who went above and beyond to assist and advise. Good range of food.
Stayed in April 2024
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Reviewed: 23 April 2024
Tran
Vietnam18 reviews2 helpful votes10“Highly recommend”- • Leisure trip
- • Couple
- • Executive City View
- • Stayed 1 night
Beautiful hotel! Rooms are spotlessly clean, the beds are super comfortable, the breakfast buffet is rich with a lot of diversity, the staff has been very welcoming, warm and helpful. Also loved their in-house spa and the large choice of treatments, prices were also very reasonable
Stayed in April 2024
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Reviewed: 23 April 2024
Jc
United Kingdom26 reviews4 helpful votes8.0“Great staff. Peaceful but small rooms.”- • Leisure trip
- • Family with young children
- • Deluxe Double with window
- • Stayed 2 nights
- • Submitted via mobile
Small rooms.
Receptionists Ruby and Kylie were exceptionally helpful and friendly. Hotel location in the Old Quarter was good. Plenty of breakfast choice.
Stayed in April 2024
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Reviewed: 22 April 2024
Ryan
United States2 reviews10“Fantastic hotel, would highly recommend.”- • Leisure trip
- • Couple
- • Deluxe Double with window
- • Stayed 1 night
- • Submitted via mobile
Some windows have basically no view, look directly into another building.
Outstanding location.
Stayed in April 2024
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Reviewed: 22 April 2024
Tran
Vietnam8 reviews10Exceptional- • Leisure trip
- • Couple
- • Executive City View
- • Stayed 1 night
- • Submitted via mobile
Truly this establishment knows customer service, from booking to checkout and everything in between . Exceptional staff eager to help you make your holiday perfect and accommodating. Immaculately clean and perfectly situated in the heart of Hanoi old town, a block away from the lake. Special to Kylie. Will certainly recommend and return!
Stayed in April 2024
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Reviewed: 21 April 2024
Michael
United Kingdom6 reviews9.0“Very friendly staff and clean hotel”- • Leisure trip
- • Couple
- • San Double / Twin City View
- • Stayed 4 nights
- • Submitted via mobile
no thermostatic shower valve
Comprehensive breakfast menu.
Stayed in April 2024
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Reviewed: 21 April 2024
Nabil
Japan35 reviews4 helpful votes10“Highly recommend for a memorable and enjoyable experience.”- • Couple
- • Deluxe Double with window
- • Stayed 1 night
- • Submitted via mobile
Bustling Street
Impeccable service, comfortable rooms, and convenient location. Lovely staffs Ruby
Stayed in April 2024
