No 2 Cho Cau Go , Hoan Kiem, Hanoi, Vietnam
#37 of 881 hotels in Hanoi
Guests' ChoiceBased on 1200 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.8
Value for money
9.3
Free WiFi
9.1
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End of dialog contentReviewed: 17 April 2024
Quang
VietnamThe hotel is in the center of old quarter . The room and the rooftop bar were lovely. The staff were very friendly , especially Ms Jenny Lee. She did an amazing job helping me look after and plan my trip. thank you very much
Stayed in April 2024
Reviewed: 17 April 2024
Thomas
SwitzerlandRooftop bar and restaurant are cool but could be furnished more stylishly
Excellent staff - on particular Ruby who was very helpful and eager
Stayed in April 2024
Reviewed: 17 April 2024
Kathy
AustraliaRuby was very helpful with booking a Ha Long Bay cruise for us and organizing transport for us. Much appreciated.
Stayed in April 2024
Reviewed: 16 April 2024
Russell
United StatesThe doors were hard to close and open
The staff were very friendly! Kylie and Ruby were wonderful, accommodating us with everything we needed.
Stayed in April 2024
Reviewed: 16 April 2024
Tran
VietnamKylie was very helpful with our trip
Stayed in April 2024
Reviewed: 16 April 2024
Takurou
JapanLocated in the center of the Old Quarter, it is convenient for eating, drinking and shopping. *The Old Quarter is very lively at night. When I checked in, the reception staff listened to my desired sightseeing spots and activities during my stay in Hanoi and tried to make my trip the best it could be. The breakfast (buffet) menu does not change, but I never get tired of the made-to-order omelettes and pho, even if I eat them every day. The Vietnamese coffee made by the friendly restaurant staff (I ordered cold coffee) was a blissful time. In addition, the restaurant staff remembered my face and I did not need to show my room card from the next day. If you want to have a comfortable stay in Hanoi, I highly recommend choosing this hotel.
Stayed in April 2024
Reviewed: 15 April 2024
Issam
QatarNothing to not like all was great
The staff are the asset of the hotel they are simply amazing
Stayed in April 2024
Reviewed: 15 April 2024
Paul
AustraliaMmm nothing.
Loved staff. So helpful. Great location. Easy to find. Staff always helpful. Such nice people . Close to everything. Food shops , markets, etc
Stayed in April 2024
Reviewed: 14 April 2024
Neelanjani
MalaysiaNothing to complain.
Friendly and very helpful staffs. Clean and confortable rooms. Food was excellent too.
Stayed in April 2024
Reviewed: 14 April 2024
Biswajit
Saudi ArabiaRoom size
The property staff Ruby was extremely helpful in getting things done and arranging the trips.
Stayed in April 2024
Reviewed: 14 April 2024
Ju
South KoreaNothing
Good
Stayed in April 2024
Reviewed: 13 April 2024
Michelle
AustraliaRooms were a little on the small side but fine for a couple of nights. The bed was very comfortable.
Fantastic location right in the middle of Hanoi old quarter. Easy access to all the sites via foot. Very friendly staff who are happy to assist to ensure you have an enjoyable stay.
Stayed in April 2024
Reviewed: 13 April 2024
Ahmed
QatarFacing entrance road unlikely
Staff are friendly, thanks for given me all information about the city information specially to Miss Ruby from the customer service.
Stayed in April 2024
Reviewed: 12 April 2024
Marc
Trinidad and TobagoThis hotel is conveniently located in the Old Quarter and is a short distance away from many restaurants and attractions. The rooms were spacious and comfortable. The staff were very welcoming and helpful; special thanks to Ruby for facilitating a seamless check-in, recommending places to explore and checking up on me during my stay.
Stayed in April 2024
Reviewed: 12 April 2024
Lindsey
United KingdomThe room was a little smaller than it looked on the photo but it was very comfortable.
The location is excellent, very near the lake but on a quiet street so it is not noisy at night..the breakfast room and roof bar have fab views.. bed comfortable and great shower. staff were extremely welcoming and professional, and are very willing to help in any way they can. We returned 3 more times for one night stays after our initial 2 nights so we would definately recommend it.
Stayed in April 2024
Reviewed: 12 April 2024
Almog
IsraelThe location was very good and the staff was kind and nice especially Ruby who helped us a lot!
Stayed in April 2024
Reviewed: 11 April 2024
Nicholas
GreeceBreakfast buffet had a good choice. Staff were very informative and helpful. Airport pick-up was very simple but a little bit expensive.
Stayed in April 2024
Reviewed: 10 April 2024
Michael
United StatesEvery one of the staff members were courteous and helpful. But most of all, Ruby was the most helpful. She gave me many places to explore, currency exchange, and helped arrange my taxi ride to the airport.
Stayed in April 2024
Reviewed: 10 April 2024
Nadi
MyanmarEverything is perfect, location, service and rooms. Staff are polite and resourceful especially the customer representative Ruby. She helps us with everything we need and always ready to assist us. Thank you Ruby, you’re the best!
Stayed in April 2024
Reviewed: 8 April 2024
Marian
CanadaLocation, helpful and friendly staff and breakfast
Stayed in April 2024
Reviewed: 8 April 2024
Colleen
United StatesGreat staff and the rooms were very nice to stay in. Beds were very comfortable and felt very welcomed.
Stayed in March 2024
Reviewed: 8 April 2024
Karina
AustraliaRooftop bar is overpriced
Location, breakfast and staff
Stayed in March 2024
Reviewed: 8 April 2024
Marco
SwitzerlandThe help from Ruby and Kylie was perfect and these two ladies helped me a lot during my stay in your hotel!
Stayed in April 2024
Reviewed: 8 April 2024
Loriann
United StatesNothing
Very helpful staff.
Stayed in April 2024
Reviewed: 8 April 2024
Janis
AustraliaNothing, there was nothing to complain about
The friendly and helpful staff, tea and cakes mid afternoon were an added bonus
Stayed in April 2024
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