They should increase frequency of tuk tuk service to main market rather than every 2 hr it should be atleast every hour

Everything location

Stayed in May 2024

They charge for additional bottle of water. They said only 2 bottles of water which is 330ml per bottler for each day. If any additional bottle of water is chargeable. This seems to be ridiculous for the 4-5 star rating hotel which I havent encountered something like this before with 4-5 star rating hotels.

Very clean and cosy. Well maintained. Perfect location.

Stayed in June 2024

May be to have the pool heated and offer more local food varieties

We stayed 4 nights in a Premium double room with valley view and we added one extra bed for convenience as we have 2 young kids. The room has a balcony and very clean and big. From the room we can see the valley and it was wonderful. My kids enjoyed the billard, the babyfoot table and the pool. We also enjoyed the restaurant with a wonderful view on the valley. Staff were friendly and helpful in recommending the day tours. We will definitely book again the hotel if we go back to Sapa.

Stayed in May 2024

Everything

Stayed in May 2024

Kate was an excellent help with booking transport and giving information. I recommend this hotel because of her great service. Room had a spectacular view of the rice fields.

Stayed in May 2024

Big rooms

Stayed in May 2024

We absolutely loved our stay at Pao's. It looks exactly like the photos (which is not always the case), was very comfortable and all the staff were lovely. We had originally stayed for 3 nights, and ended up extending an extra 9 because it was such a nice place to base ourselves. The value for money was second to none. Views over the valley from the balcony were outstanding. The desk in the room had plenty of space to work, and there were common seating areas if you wanted to have a change of scenery. The breakfast buffet had something for everyone. We also utilized the gym quite a bit (the full set of dumbells was great). We had originally thought it may have been a little far away, but the walk to town is actually very easy. They also have the free shuttle that runs basically every 2 hours, or you can just take a paid electric vehicle from the door.

Stayed in May 2024

Nothing

Great view. Good breakfast. Extremely clean rooms

Stayed in May 2024

-

Room is comfy, clean and big. Good shower and toilet facilities, great service from the staff as well. Weather was misty and couldn’t see much of a view. Location is pretty okay, we could walked back (downslope) to hotel and get the electric vehicle at 50k to reach sapa town area. They have indoor pool, gym, pool table.

Stayed in May 2024

The pool wasn't so good

Excellent Breakfast

Stayed in May 2024

Our rooms location was just above reception, so we could unfortunately hear the children's play area from our room at times, but it was otherwise very quiet. We booked the return shuttle with the concierge team, from Sapa town to the hotel, but the minibus wasn't there at the agreed time. We contacted the hotel and there was a lot of confusion, but they said someone was on their way. We called them again, and they said traffic was too bad to get to us (It was very busy with traffic jams on side streets) so they said to get a taxi and the hotel will pay for our journey, the receptionist was very helpful and our journey was paid for when we got there, but we had been waiting in the rain for almost an hour after a busy day, so it was quite frustrating. We do appreciate that the hotel was able to help us in the end, and despite this we would definitely stay here again.

This is a fantastic hotel, it's beautifully designed with cultural accents throughout reflecting the local area and people. We absolutely loved our room, lovely layout with a nice sized balcony and bathroom. The bed was very comfortable and the room exceptionally clean. We felt very relaxed here. Food was great, the breakfast buffet was amazing and replenished well, even almost at the end of breakfast time. Staff were very helpful, attentive and welcoming, with good English. Nice indoor pool. We had room service a few nights, and it was very good. There is a shuttle service to Sapa town, which you have to book at least 20 minutes in advance, it goes at particular times in the day. It's about a 20-30 minute walk into town which is not too strenuous, but the shuttle is a nice option.

Stayed in March 2024

Lovely Hotel, stunning views, fantastic choice for breakfast, restaurant is good, comfortable beds, clean, extremely friendly helpful staff, would definitely stay again 😀

Stayed in May 2024

Overlooking construction area from our room

Lovely views and staff super helpful and friendly

Stayed in May 2024

It was perfect 👌

It was beautiful and they offered free shuttle service every two hours to the City Center

Stayed in May 2024

Nothing

Since the hotel is Located a little outside of the city Center, The views are exceptional. The staff are very friendly with excellent service

Stayed in May 2024

The jacuzzi was drained when we went

Beautiful facilities, such helpful staff, super clean and comfortable

Stayed in March 2024

Nothing

Staff Place Cocktails

Stayed in May 2024

The shower doesn’t have a door, so water splashes out quite a bit.

Clean, spacious, good facilities. Very worth the money. Because it’s out of the town center, it’s quiet and peaceful with uninterrupted views of the valley and Fansipan mountain. The staff were very helpful and accommodating.

Stayed in May 2024

Breakfast selection was far from 5 stars. Missed an egg station (custom omelette, etc), Nutella and fresh orange juice just to name a few examples. The gym is an absolute joke for a five star hotel. It consists of 3 different stations and couldn't be worse located.

Very comfortable beds, beautiful view into the valley (need to book the right room category or you end up with inside courtyard view). Staff was very caring and helpful

Stayed in May 2024

Exceptional hotel

Stayed in May 2024

The room is spacious and the view from the room is beautiful. Breakfast buffet has good variety.

Stayed in May 2024

Nothing - it was faultless! Highly recommend. Thank you.

Gorgeous hotel with a gorgeous view. Staff were incredibly friendly. Breakfast was delicious with lots of options. Loved our time here.

Stayed in May 2024

The property is gorgeous perched on a hill. You won't get nicer views in Sapa. It's quiet away from the hustle and bustle of the town, you actually feel like you are in with nature. The rooms were nice and spacious and the window seat was a delight. The balcony overlooking the valley was the highlight to wake up every morning in the clouds was a dream. The staff were so kind and attentive to our needs. We really felt like they knew us personally. They helped us secure tickets to Fansipan as well. The breakfast buffet had plenty of choice and was very tasty. The pool was phenomenal. It was warm and had beautiful views. The shuttle into town was also very convenient to use and helpful.

Stayed in April 2024

The friendliness and helpfulness of the staff. They made my stay very special.

Stayed in April 2024