No.244 1/4 Street Cat Ba town, Cat Hai district, Hai Phong city, Cat Ba, Vietnam
#16 of 137 hotels in Cat Ba
Guests' ChoiceBased on 681 hotel reviews
9.1Cleanliness
9.3
Comfort
9.2
Location
9.8
Facilities
8.9
Staff
9.7
Value for money
9.4
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Juliet
United KingdomWe had a sea view room, views were great but very noisy, remember your earplugs. Also the sea facing windows were wood shutters which open onto a balcony that can be accessed by other guests.
Clean comfy room in a great location. Friendly staff. Breakfast was limited but ok. Good value for money.
Stayed in March 2024
Reviewed: 26 April 2024
Vincent
FranceThe bed could be a bit softer
Julie has been admirable on giving valuable advices and organizing our moves… The view is great The mango pancake was excellent
Stayed in April 2024
Reviewed: 17 April 2024
Snowbunny9
AustraliaThe bathroom.
The view from breakfast level is great! Yummy Breakfast. Good location. Friendly staff.
Stayed in April 2024
Reviewed: 17 April 2024
Tanya
AustraliaNA
Amazing location and good value for money. Exceptional service and help from staff, especially Fiona. It was warm and welcoming.
Stayed in April 2024
Reviewed: 15 April 2024
Joan
CanadaWonderful views of LAN Ha Bay. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 14 April 2024
Jenny
United KingdomBeautiful views from the balcony. Clean, tidy room.
Stayed in April 2024
Reviewed: 14 April 2024
Emma
AustraliaThe hotel is very dated but is clean and good value for money.
The staff were so helpful. Breakfast is very basic but you order a dish off a menu & the mango pancakes were a big hit, it was quiet and yet right on the main road / waterfront. Tour buses can pick you up right out the front. The view from the dining room is incredible! There is a lift and scooter hire is available to get you to the key tourist sites such as the caves, beaches and hikes. Laundry service is cheap and quick.
Stayed in April 2024
Reviewed: 14 April 2024
Andrea
United StatesIt was a wonderful location, clean and big. We had a room with a nice view of the water. Seven was super helpful with suggestions and getting us set up for activities!
Stayed in April 2024
Reviewed: 13 April 2024
Gilbert
AustraliaThis is a great hotel, in a nice quiet spot on the main street. The rooms are spacious and clean with a nice bed to sleep on. The good breakfast is on the 8th floor with a spectacular view of the bay. This hotel is of great value for money.
Stayed in April 2024
Reviewed: 11 April 2024
Nicola
AustraliaMore variety at breakfast would have been good
The staff were truly excellent.
Stayed in April 2024
Reviewed: 10 April 2024
Martin
United KingdomLimited breakfast. Room with sea view shutters open on to communal balcony used by smokers.
Fantastic view of the harbour. Central location. Great value.
Stayed in April 2024
Reviewed: 8 April 2024
Avi_wot
AustraliaThe family room was quite tight and soundproofing wasn't good, we were kept up by other hotel guests who were talking on the balcony til 1-2am.
The location was central and convenient, the breakfast was good and the view was great, overall great value for money.
Stayed in April 2024
Reviewed: 7 April 2024
Mark
AustraliaNothing
Friendly and helpful staff. I am very grateful for the help with last-minute booking. Beautiful location, I will stay here again.
Stayed in April 2024
Reviewed: 6 April 2024
Marlenn
United Statesthe rooms are a highlight, with plush bedding, high-quality amenities, and thoughtful touches that elevate the guest experience. The panoramic views of the surrounding landscape are simply unmatched.
Stayed in March 2024
Reviewed: 5 April 2024
Tess
AustraliaStayed her one night before a boat tour around the bay. It was exactly what we needed, clean room and bathroom and close to everything. Also the mango pancakes in the morning were the best pancakes I’ve had in Vietnam.
Stayed in April 2024
Reviewed: 5 April 2024
Amberly
CanadaThe bathroom was dingy and smelled like sewage
The room was spacious and comfortable, and the hotel was right next to the main road and water with a great view.
Stayed in April 2024
Reviewed: 5 April 2024
John
United StatesNone that I can think of
Clean, great location, friendly staff
Stayed in April 2024
Reviewed: 4 April 2024
Bella
Denmarkthe staff are genuinely friendly and knowledgeable, providing personalized service that makes your stay truly special. from the front desk to the restaurant, every interaction was a pleasure
Stayed in April 2024
Reviewed: 4 April 2024
Laura
Belgiumthe Room are nothing short of luxurious, offering comfort and elegance with a touch of local charm. With plush bedding, modern amenities, and views that promise to leave you mesmerized!
Stayed in April 2024
Reviewed: 3 April 2024
Newfie
Francemy room was a delightful sanctuary with tasteful deco, a supremely comfortable bed, and all the modern amenities one could wish for.
Stayed in April 2024
Reviewed: 3 April 2024
Feewf
Netherlandsfrom the moment I stepped into the Phoenix Flower Hotel, I was greeted with warm smiles and an atmosphere of serene tranquility that instantly made me feel at ease.
Stayed in March 2024
Reviewed: 2 April 2024
Tuithaisong
Germanyvery very helpful staff, from reception, tour desk, breakfast and housekeeping they all were very attentive and friendly.
Stayed in March 2024
Reviewed: 2 April 2024
Pantumat
Swedenthe staff were super friendly and very accommodating, they made the experience extra special.
Stayed in March 2024
Reviewed: 1 April 2024
Onwiset
Italystaff was very friendly. They even offered take away breakfast since we were checking out early.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content