Cua Lap Hamlet, Duong To Commune, Phu Quoc, Kien Giang, Duong Dong, Phu Quoc, Vietnam
#27 of 367 hotels in Phu Quoc
Guests' ChoiceBased on 109 hotel reviews
9.3Cleanliness
9.5
Comfort
9.4
Location
8.6
Facilities
9.1
Staff
9.7
Value for money
9.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2022
Glen
United KingdomNothing to dislike.
Great staff willing to go the extra mile to ensure a pleasant, relaxed stay. Nothing was too much trouble including booking the ferry back to mainland Vietnam and transport through Vietnam/Cambodia border controls. The accommodation was spacious, clean and comfortable and the bathroom was entirely adequate. The air con was good. There is a free shuttle bus service to local restaurants. Motorbikes are also available to explore the island.
Stayed in June 2022
Reviewed: 19 June 2022
Manuel
FranceVery chill place
Stayed in June 2022
Reviewed: 26 May 2022
Greg
United KingdomNothing comes to mind
Fantastic staff who speak good English and are super helpful. Nice quiet area out of the noisey part of town. The staff have a little shuttle cart to take you down to the main road. The place is really well cared for and in great condition. Rooms are super comfy.
Stayed in May 2022
Reviewed: 18 May 2022
Harry
United KingdomNothing.
Very clean, well designed and spacious room. 2 big pools, motorbike rental and friendly English speaking staff. Felt very peaceful and close to nature.
Stayed in May 2022
Reviewed: 13 May 2022
Stephen
AustraliaValley Sen is the perfect escape from the traffic , my second stay here after discovering them 3 years ago . nothing is too much trouble and a lovely family business … highly recommended!
Stayed in May 2022
Reviewed: 19 April 2022
Hong
VietnamAt noon the air conditioner was not strong enough to fight against the day time heat. It was ok in the night time. At night there is some noise from the animals (owls, geckos) around.
A very beautiful place with lots of flowers and bungalows just like in a fairy tale. Good services and behavior. There is a free electric car to transport to the main street. Very clean. It was quite hot here during day time in the middle of April.
Stayed in April 2022
Reviewed: 6 May 2024
Laurent
FranceFake reviews galore. Rooms are badly built thin wood structures. Strong unpleasant wood smell. Got a fake "free room upgrade" to literally the worst room in the hotel (by the road not by the pool) with less furniture (I wanted to use the table to work)
Pools are great, flower decoration really nice.
Stayed in April 2024
Reviewed: 22 March 2024
Xu
ChinaThere are mosquitoes.
The stuff of hostel were very helpful. The location was nice,so quite.
Stayed in March 2024
Reviewed: 1 January 2024
Bruno
United Kingdom- We had to change bungalows due to some issues with our initial place. Even though it was not our fault, we were moved to a cheaper option and still had to pay the same price. - No breakfast included in the price is annoying. It's not just about paying more than the average hotel around the area, it's the fact the nearest place that serves breakfast is a 10 minute walk away. The hotel does serve breakfast for a fee. - No shampoo or soap dispensers - Seriously suggest the resort installs these instead of giving guests shampoo / shower gel packets. - Nothing to do - No BBQs, no music, no small events. We spent every day out of the resort because there was simply nothing to do here. - No restaurant - given the location this is really annoying as every time guests want to eat they must walk / drive down to the main road. - AC is pointless in a room that has single glazed windows and laminate doors. We barely slept during our 6 days here. Overall we felt seriously underwhelmed by the whole experience but others seem to enjoy it. It wasn't a bad experience but we definitely won't be returning as it's just too boring.
- It was quiet - The rooms were cleaned every day - The staff were friendly - The whole place was clean - Plenty of parking - Very comfortable beds
Stayed in December 2023
Reviewed: 3 January 2023
Tanusha
South KoreaIt was the best experience I had with the hotel, everything was perfect, staff so kind, helpful, so smiling, and in the end of the trip, they brought us to the airport for free and help with the luggage. It was so nice to stay there. The garden is amazing with beautiful flowers and swing in swimming pool. Thank you for taking care of us, we really appreciate. Thank you
Stayed in January 2023
Reviewed: 2 November 2022
Mabel
MalaysiaWater pressure slightly low, guests making noises by the pool ard 6am but staff didn't manage to control them
Quiet, big pool, friendly staffs, good value
Stayed in November 2022
Reviewed: 2 September 2022
Sophie
New ZealandLots of creepy crawlies, it’s not their fault, but they do k Like to enter the room. The bed was too hard, maybe a mattress topper would work. When it’s busier they should sell drinks by the pool.
The staff are really lovely, the pool was clean and perfect for kids and adults. They are very good with communicating and drive you in a buggy to the main road.
Stayed in August 2022
Reviewed: 25 July 2022
Quỳnh
VietnamThe swimming poor is not really clean. Poor drainage. The staffs are not really friendly
Natural background
Stayed in July 2022
Reviewed: 24 April 2024
Bích
VietnamThere are no comments available for this review
Stayed in April 2024
Reviewed: 5 April 2024
Lukasz
GermanyThere are no comments available for this review
Stayed in March 2024
Reviewed: 16 March 2024
Juliane
GermanyThere are no comments available for this review
Stayed in March 2024
Reviewed: 8 January 2024
Oanh
VietnamThere are no comments available for this review
Stayed in January 2024
Reviewed: 8 January 2024
Niklas
FinlandThere are no comments available for this review
Stayed in January 2024
Reviewed: 3 January 2024
Ellen
BelgiumThere are no comments available for this review
Stayed in January 2024
Reviewed: 5 March 2023
Janna
NetherlandsThere are no comments available for this review
Stayed in March 2023
Reviewed: 27 February 2023
Huynh
VietnamThere are no comments available for this review
Stayed in February 2023
Reviewed: 22 February 2023
Neil
United KingdomThere are no comments available for this review
Stayed in February 2023
Reviewed: 3 February 2023
Aisling
IrelandThere are no comments available for this review
Stayed in January 2023
Reviewed: 27 January 2023
Najlaa
VietnamThere are no comments available for this review
Stayed in January 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content