Friendliness and good attitude of the staff. Central location to see all the top attractions

Stayed in April 2024

The room that we have do not have windows

Good value for money

Stayed in March 2024

Great hotel, fab location, extremely helpful and friendly staff. Wonderful breakfast and they even let us leave our bags when we went on an overnight excursion elsewhere.

Stayed in March 2024

Shower room that I used after checkout was very dirty. Staff was very nice but to the point where it's too much Window was into a 1sqm courtyard

Nice room, friendly staff

Stayed in March 2024

It's not the property per se but the Ninh Binh tour they booked for us. We chose the most expensive private tour package because the hotel told us that the difference between a $55/pax package and a $69/pax package was that the food is better and the guide is the best. Well, this was not the case. The menu was not given to us in advance and it turned out we didn't like the food and a meat dish was not served to us but we didn't know until after the tour. Worst of all was the tour guide, Leo, who may be good at his script of describing his country and the history of the old capital but was lacking big time in his tour guiding skills. We paid for 16 tickets but 2 couldn't join because of illness but when we had the Trang An boat tour, he insisted to fill the 4-seater boat with 2 more people before it could go even if the 2 empty seats were already paid for. The boat waited for more passengers for a while but eventually allowed to go but should have gone right away in the first place. Secondly, at Hang Mua, all of us had pre-booked tickets but 5 did not go up the mountain. They asked where they can stay while waiting. The tour guide did not tell them that they can explore the park where there are nicer restaurants while waiting. Instead, they were instructed to just wait outside near the bus parking area where there are small stores. They ordered food in one of those stores and 2 ended up with stomach flu. Leo the guide could have attended to the 5 left behind since he didn't go up the mountain with the others so that they knew what else could be seen in the place if you're not going up to the mountain. He was one of the worst tour guide I've met. In the end, the hotel made up for it by giving us a free and very good lunch at the hotel resto the next day.

Overall, the hotel, though not big, is modern, clean, well-equipt, in a good location of the Old Quarter, and of very good value for the price. The family room is spacious & quiet even if it is in front of the street. The bathroom is also spacious with cold & warm shower and hairdryer. The breakfast room at the 8th floor is lovely with a good selection at a reasonable price. Most of all, its best assets are the people who work there from reception all the way to the restaurant. Kudos to Danny, the hotel manager, for a well-run property. Special mention to the very warm, attentive, helpful, friendly & smiling Reception & restaurant staff namely: Jenny, Lovy, Joy, Jollie, Quinn, Aiki, Mia, Paul, and Leo. We were treated consistently well all throughout our 4-night stay at the hotel and they assisted us in finding places to eat. On the last day, we were given gifts and a simple breakfast to-go since we left very early in the morning for our flight back home. I would stay here again if I have the opportunity to go back to Hanoi.

Stayed in March 2024

The staff is super friendly they made us feel very welcome. Joy was an excellent host she help us through everything always with a smile

Stayed in March 2024

Nothing

Staff were so friendly and super accommodating. Really was a lovely place to stay and the location was amazing

Stayed in March 2024

Staff was very welcoming and helpful.

Stayed in March 2024

Nothing

Everything was excellent . Staff very accommodating and friendly. Arrival cake and tea were very good. Always helpful for any situation.

Stayed in March 2024

The staff here are so thoughtful, helpful and hospitable! They’ve been helping us plan our tours and coordinate with different operators for our pickup and travels, going as far as packing us complimentary sandwiches for the road. Danny, Quinn, Jenny and Jolly are friendly and eager to provide us with an amazing stay and experience in Hanoi. The hotel is beautiful and new, and the location is also ideal for exploring the Old Quarters, I would highly recommend staying here :)

Stayed in March 2024

The customer service was exceptional. Danny and his team welcomed us with smiles every time they saw us. They treated us like family and provided wonderful recommendations on places to eat and organised 2 tours for us. They were beyond accomodating and made us all feel right at home.

Stayed in March 2024

Best staff, best location, best place.

Stayed in March 2024

No complaints

Amazing staff, easily the friendliest staff from our month in Vietnam. Lovy gave us great information about Hanoi when we checked in and her and Jenny were so friendly with a genuine good energy we enjoyed been able to talk with them when we came to the lobby.

Stayed in March 2024

nothing

I stayed in the Eliana Premio Hotel when I first arrived in Hanoi, and returned to it again later in my trip. Both times the staff were exceptionally friendly and helpful. Special thanks to Jollie and to Jenny. The location in the Old Town was perfect, an easy walk to everywhere I needed to go and also to the Railway Station. On both of my stays the room was great. Very comfortable beds with a choice of pillows, nice bathroom with plenty of hot water. Breakfast was good too. I would book again and recommend to friends.

Stayed in March 2024

None

The location, facilities and staff.

Stayed in March 2024

None

The location and especially the staff .

Stayed in March 2024

Everything! Thank you! Well located, great staff, amazing breakfast and the rooms are so nice!!

Stayed in March 2024

Nothing to say on this as we have to understand that the hotel is in old quarters so traffic situation will be always horrible and specially when staying in old quarters in weekends.

I booked this hotel for my friend and his family with 2kids.The staff was super friendly and took every inch of care required for my friend and his family. There's nothing to complain about, the room was comfy, the breakfast was delicious and staff super nice.

Stayed in March 2024

Our room didn’t have a window out to the streets but we knew that before booking and it was the last room available but it did not matter at all as we were out everyday. (Stayed for 5 days) When we come back we will definitely book a room with window to the streets. That said we did not need anything else.

The staff was really kind, helpful and informative. Everybody did a great job to make us feel good and comfortable. The breakfast was really nice with lots of variaties and fresh fruit. The location of the hotel was perfect and it felt safe.

Stayed in March 2024

Nothing

Extremely clean and comfortable. Excellent staff who went out of their way to help

Stayed in March 2024

The staff was unbelievably attentive. The location could not have been better for walking around the Old Quarter.

Stayed in March 2024

Everything! Breakfast very good, super clean room, staff friendly and helpful

Stayed in March 2024

Everything was perfect!

Everything was perfect! The staff is super friendly and helpful, making a memorable stay. The rooms are neat and clean, comfy beds and nice location. Lovy, Quinn and Leo made our stay much better with their service and dedication

Stayed in March 2024

Everything was just perfect. Staff very friendly, room very clean and new. Breakfast amazing! Thank you

Stayed in March 2024

Very pushy about rating the hotel 10/10 this made me uncomfortable. The girl was very pushy.

Staff are great. Location great, the welcome drink and cake on arrival was very good.

Stayed in March 2024