There were 2 main points that me and my partner didn't like about the hotel. We felt that the standard of the swimming pool was very low. Almost like a 2 or 3 star hotel swimming pool and considering it was supposed to be a 5 star international hotel, this was quite disappointing. What we didn't like about the pool is that the design of the pool and the area around the outside of the pool was quite poorly designed with only a small area in the shade and also the design of the pool felt quite low class. It didn't fit at all with the hotel. The second point that we weren't big fans of was the buffet breakfast, considering again that it's supposed to be a 5 star hotel. And compared with other 5 star hotels that I've stayed at around the world. Although the quality of the buffet food at breakfast time was good, the choice was very limited and I feel like at that standard of hotel. There should be a lot more breakfast options each morning.

I liked the design of the hotel which was very arty. The lobby was beautiful, as was my room in the executive level of the hotel. The staff were super friendly and helpful, helping one of my friends rent a motorbike. They were there whenever we needed them to assist. Also, the location was great only 600 m away from back beach. Only about 50 m away from lotte supermarket and close to a bunch of seafood restaurants and some coffee shops.

Stayed in April 2024

Seaview partially blocked by some buildings.

Spacious room with large bathroom. Open closet convenient for clothes hanging and change out. Built-in luggage rack provided. Breakfast has many local and international varieties of good taste.

Stayed in April 2024

Nothing

Room & breakfast ok, great location.

Stayed in April 2024

the tap water in my room was working very bad

very beautiful and comfortable hotel, convenient location for the beach

Stayed in December 2023

a bit dark in the alleyway, AC not working . variety of breakfast not much

room is nice , i get a better room than what i paid. Super clean room and the location is perfect for my purpose in town. staff are fantastic from reception to restaurant during breakfast

Stayed in November 2023

Broken shower tap. Breakfast was meh.

Room good. Shower broken, could only use hand held shower. Breakfast looked really good, but bacon undercooked and no flavour whatsoever, and western food in general totally lacked flavour. Very clean hotel and quite central.

Stayed in August 2023

pool is worse than the one in imperial or malibu hotel or ibis hotel... why dont u upgrade it,

pool: the truth is too bad to compare with the name 5 stars hotel..

Stayed in July 2023

All was fine

Good

Stayed in June 2023

All was good…

Very professional… felt like home….

Stayed in July 2023

the check-in and check-out time (15:00 and 11:00). They literally steal 2 hours from their guests since the normal check in check out time in every hotels all over the world is 14:00 and 12:00.

cool elevators, nice location

Stayed in June 2023

Some water hammering sound could be heard but its bearable.

Great large elegant room. Beds were super comfortable.

Stayed in May 2023

nhu the young hotel staff was very helpful she is attentive to my requests and help in meeting every one of them so young in the industry and yet such excellent service given

Stayed in May 2023

No beer or water in room.

Good location, very clean.

Stayed in May 2023

- Poor buffet choices - Swimming pool bottom is covered with mattress - Slippery bathroom floor - Look beautiful but quality about 3 stars

Good location All staffs were great and excellent

Stayed in April 2023

There wasn’t anything I didn’t like

it was in a very good location. Liked the shuttle bus down to the beach. Hotel facilities were excellent. Restaurant was first class.

Stayed in April 2023

The facility is getting old

Very comfy bed Huge shower and toilet Good location

Stayed in April 2023

The security team and staff were helpful and friendly. They were proactive and made sure we feel comfortable while staying here. Best experience ever. Would come back one day soon. 10/10

Stayed in April 2023

On 12-3-22 I booked a room at the Pullman hotel I paid $1109.53 confirmation # 2998253468, from 2-18-23 to 3-5-23 when I arrived at the Pullman hotel the receptionist told me I have to pay $1109.53 again. Conf # 461745/ CRS #LVXSBQCL/ please refund $1109.50 to me

The room was nice and clean

Stayed in March 2023

check in trễ - check out sớm

Stayed in January 2023

The service in the restaurant.

Nice hotel room and the staffs at the counter are friendly.

Stayed in January 2023

nothing

all

Stayed in October 2022

The pool area looks little run down or tacked onto the side. It doesn't quite match the "occasion" feeling of the rest of the hotel

The beds here are lovely and comfy and the rooms were lovely. The lobby feels very grand and the staff are great too.

Stayed in October 2022

WiFi was not allowing me to download e-mails. Probably certain port is not enabled. Realy annoing. Finally I used webmail. What I also did not like is the tap at the washbasin. When opened the water simply just splashed over me. And a human hand is barely fits under without watering everything all over. The tap looks a design piece and unic, but not practiacal. Glass doors are missaligned, not closing nice and smooth. Light is not working left side of the mirror.

I loved the breakfast, loved the bead, the nice wiev out. Hotel is clean and quiet. The interior design is preaty much my style.

Stayed in December 2022

Wine a bit over priced.

The comfy bed, friendly staff, breakfast, spacious room (stayed in 631).

Stayed in November 2022