42-44 Gia Ngu Street, Hang Bac Ward, Hoan Kiem Ward, Hoan Kiem, Hanoi, Vietnam
#170 of 882 hotels in Hanoi
Guests' ChoiceBased on 678 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.6
Value for money
9.0
Free WiFi
8.5
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End of dialog contentReviewed: 18 May 2024
David
AustraliaCentral location in Old town area. Proximity to quite a few attractions. Friendly and helpful staff who went out of their way to make everything great. Fantastic roof top bar area. Will consider staying here again if I go back to Hanoi.
Stayed in May 2024
Reviewed: 18 May 2024
Martin
AustraliaPosition, room roof top bar service
Stayed in May 2024
Reviewed: 18 May 2024
Đường
VietnamNothing
Very good location right in the middle of the old quater, amazing breakfast. The staff were so helpful. Highly recommend.
Stayed in May 2024
Reviewed: 17 May 2024
Lee
AustraliaRestaurant service not overly friendly. Improvement on delivery required. not explained the ordering of eggs. Pasteries and pancakes did not appear to be fresh.
Central location between lake, beer street and shopping area. Not far to train street in a cab.
Stayed in May 2024
Reviewed: 17 May 2024
Sean
AustraliaGreat location lovely staff
Stayed in May 2024
Reviewed: 16 May 2024
Tarek
AustraliaNothing
Everything, the staff is super helpful with a smile willing to support and help with anything you require.
Stayed in May 2024
Reviewed: 15 May 2024
Gaynor
United KingdomNothing
Everything was perfect location & staff
Stayed in May 2024
Reviewed: 13 May 2024
Tarek
AustraliaThe Mattress can be a bit softer but no big deal.
Excellent service by all the staff. Very central location, walking distance to the Lake and many attractions.
Stayed in May 2024
Reviewed: 11 May 2024
Tharushi
Sri LankaNothing. Everything was great!
Very conveniently located. Amazing breakfast with a great spread! The staff was very helpful, specially Ms. Kim! She booked our cabin bus to sapa for us, helped us to rent a bike and kept in touch constantly to make sure everything was fine. Totally recommend!
Stayed in May 2024
Reviewed: 10 May 2024
Alan
AustraliaNothing we loved it.
Such a beautiful hotel ! Kim at reception went above and beyond for us to help locate a few items my wife has misplaced. The food was incredible as was the indoor pool with cool clean water and a shower close by. We were SO comfortable here.
Stayed in May 2024
Reviewed: 10 May 2024
Breanne
AustraliaPool was very cold
Lovely helpful staff. Nice spacious rooms
Stayed in May 2024
Reviewed: 10 May 2024
Louise
AustraliaNothing
Staff were amazing
Stayed in May 2024
Reviewed: 10 May 2024
Sean
AustraliaPool a bit small but still very welcome
Location is fantastic. Lovely staff.
Stayed in May 2024
Reviewed: 9 May 2024
Kristy
AustraliaLocation perfect. Breakfast amazing. Indoor pool was great a little cold but I’m sure during the hotter months it serves its purpose. Hotel exceptional service
Stayed in May 2024
Reviewed: 9 May 2024
Erik
NetherlandsVery friendly and helpful staff Breakfast was also very good
Stayed in April 2024
Reviewed: 6 May 2024
Susan
United KingdomNothing
Very nice hotel which was in a great location
Stayed in May 2024
Reviewed: 6 May 2024
James
VietnamIt is in the thick of Hanoi so is a small bit wild and loud on weekends but great location
The reception staff were super helpful. They helped my mother and father with sim cards and upgraded their room when they did not like the room with wondows.
Stayed in April 2024
Reviewed: 5 May 2024
Isidoro
AustraliaDid not like the location of the swimming pool
The staff were excellent and location is very convenient. I would stay there again
Stayed in May 2024
Reviewed: 5 May 2024
Mohammed
AustraliaCentral location Helpful staff
Stayed in May 2024
Reviewed: 3 May 2024
Mimosa
United StatesVery close to the night market so the music is loud but it not theirs fault, it’s does stop at 10pm
The staffs are very well trained, polite and helpful. Breakfast buffet is high quality and tasty. The place is well kept. I would like to stay there again 👍
Stayed in May 2024
Reviewed: 3 May 2024
Emilia
SwitzerlandOur room type didn't have a proper window, but it didnt bother us much. Swimming pool location is not ideal as it's next to hotel's restaurant entrance. Rooftrop bar didn't have any small snacks available in the evening.
We had a pleasant stay at Rex Hanoi for multiple nights. The staff is very nice & helpful and rooms clean. The location is great, many nice restaurants, cafes & attractions are nearby within walking distance. Easy to book additional day trips through the hotel. Great choice of hotel when the focus is on exploring the destination.
Stayed in April 2024
Reviewed: 1 May 2024
Sarah
AustraliaThe only issues about the stay was to get to breakfast/restaurant you had to go up 2 flights of stairs. This was difficult for my elderly grandmother. The other issue would be the noise outside the window as the hotel is located in a very lively spot in Hanoi.
The hotel was well maintained and in a central location in Hanoi, perfect walking distance to beer street, markets and hoan kiem lake. Staff were amazing, super friendly and helpful. Kim organised a one day tour to Halong Bay for me. Had the tour group pick me up and drop me off at the hotel which made it a lot easier for me. Would definitely recommend as I met a lot of friendly people on that trip.
Stayed in April 2024
Reviewed: 30 April 2024
Sonum
United KingdomThe rooms without the window felt slightly damp. The rooms without windows need to be ventilated better but apart from that, it was great!
Perfect location! Right in the heart of Old Quarter.
Stayed in April 2024
Reviewed: 30 April 2024
Joana
United Kingdomnothing
the hotel was clean, outside not so much. it’s a very nice stay in general but definitely can find cheaper if you are not going to use the facilities like the pool, pool table and gym .
Stayed in April 2024
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