42-44 Gia Ngu Street, Hang Bac Ward, Hoan Kiem Ward, Hoan Kiem, Hanoi, Vietnam
#176 of 867 hotels in Hanoi
Guests' ChoiceBased on 696 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.6
Value for money
9.0
Free WiFi
8.5
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End of dialog contentReviewed: 2 June 2024
Daniel
AustraliaThe first deluxe room we were in and the breakfast…
Stayed at the Rex a couple of nights, broken up by a trip to Halong Bay. The first room we went into, whilst ‘deluxe’ didn’t really live up to that name, a little tired and the ‘internal window’ was a bit of a disappointment. Given this was only for a couple of nights we didn’t mention to the hotel. On our return from Halong Bay, we were put into a junior suite, that made up for the first room. Great views and being able to open the window for some fresh air was wonderful. All the staff were amazing and so helpful.
Stayed in May 2024
Reviewed: 2 June 2024
Kath
AustraliaBalcony was filthy, needed to wear slippers otherwise feet got black from grime
Super comfortable, great breakfast
Stayed in June 2024
Reviewed: 2 June 2024
Mahesh
IndiaThey should provide more information on local tours
Location and breakfast spread
Stayed in May 2024
Reviewed: 31 May 2024
Fidelis
United Arab EmiratesNothing
Loved every thing about our stay... Staff were excellent and the breakfast was very nice... Would definitely recommend
Stayed in May 2024
Reviewed: 26 May 2024
Margot
New ZealandGood location
Stayed in May 2024
Reviewed: 25 May 2024
Christina
AustraliaExcellent location, great facilities and very helpful staff. Highly recommend.
Stayed in May 2024
Reviewed: 24 May 2024
Simon
AustraliaCarpet in our room was a little old and worn out. Might have been just our room. Apart from that. Nothing.
Great sky bar with amazing views. Staff were very helpful and friendly. Kim at the front desk was 10/10. She booked our Ha Long Bay cruise and contacted us to see everything was ok during the trip. She was very kind. Would recommend :)
Stayed in May 2024
Reviewed: 21 May 2024
Emily
United KingdomBreakfast wasn't great for veggie options.
Great staff, lovely facilities, perfect location, comfy bed
Stayed in April 2024
Reviewed: 21 May 2024
Rita
United StatesThe stairs to the restaurant, Pool and bar
Friend
Stayed in May 2024
Reviewed: 18 May 2024
David
AustraliaCentral location in Old town area. Proximity to quite a few attractions. Friendly and helpful staff who went out of their way to make everything great. Fantastic roof top bar area. Will consider staying here again if I go back to Hanoi.
Stayed in May 2024
Reviewed: 18 May 2024
Martin
AustraliaPosition, room roof top bar service
Stayed in May 2024
Reviewed: 18 May 2024
Đường
VietnamNothing
Very good location right in the middle of the old quater, amazing breakfast. The staff were so helpful. Highly recommend.
Stayed in May 2024
Reviewed: 17 May 2024
Lee
AustraliaRestaurant service not overly friendly. Improvement on delivery required. not explained the ordering of eggs. Pasteries and pancakes did not appear to be fresh.
Central location between lake, beer street and shopping area. Not far to train street in a cab.
Stayed in May 2024
Reviewed: 17 May 2024
Sean
AustraliaGreat location lovely staff
Stayed in May 2024
Reviewed: 16 May 2024
Tarek
AustraliaNothing
Everything, the staff is super helpful with a smile willing to support and help with anything you require.
Stayed in May 2024
Reviewed: 15 May 2024
Gaynor
United KingdomNothing
Everything was perfect location & staff
Stayed in May 2024
Reviewed: 13 May 2024
Tarek
AustraliaThe Mattress can be a bit softer but no big deal.
Excellent service by all the staff. Very central location, walking distance to the Lake and many attractions.
Stayed in May 2024
Reviewed: 11 May 2024
Tharushi
Sri LankaNothing. Everything was great!
Very conveniently located. Amazing breakfast with a great spread! The staff was very helpful, specially Ms. Kim! She booked our cabin bus to sapa for us, helped us to rent a bike and kept in touch constantly to make sure everything was fine. Totally recommend!
Stayed in May 2024
Reviewed: 10 May 2024
Alan
AustraliaNothing we loved it.
Such a beautiful hotel ! Kim at reception went above and beyond for us to help locate a few items my wife has misplaced. The food was incredible as was the indoor pool with cool clean water and a shower close by. We were SO comfortable here.
Stayed in May 2024
Reviewed: 10 May 2024
Breanne
AustraliaPool was very cold
Lovely helpful staff. Nice spacious rooms
Stayed in May 2024
Reviewed: 10 May 2024
Louise
AustraliaNothing
Staff were amazing
Stayed in May 2024
Reviewed: 10 May 2024
Sean
AustraliaPool a bit small but still very welcome
Location is fantastic. Lovely staff.
Stayed in May 2024
Reviewed: 9 May 2024
Kristy
AustraliaLocation perfect. Breakfast amazing. Indoor pool was great a little cold but I’m sure during the hotter months it serves its purpose. Hotel exceptional service
Stayed in May 2024
Reviewed: 9 May 2024
Erik
NetherlandsVery friendly and helpful staff Breakfast was also very good
Stayed in April 2024
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