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Reviews of Roma Hotel Phu Quoc - Free Hon Thom Island Waterpark Cable Car 4 stars

Số 312-316 Sorrento, Khu Sun Premier Village Primavera, Khu phố 6, Phường An Thới, Thành phố Phú Quốc, Kiên Giang, Việt Nam, An Thoi, Phu Quoc, Vietnam

#3 of 364 hotels in Phu Quoc

Guests' Choice

Review score

Based on 49 hotel reviews

9.7

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.8

  • Location

    9.7

  • Facilities

    9.7

  • Staff

    9.9

  • Value for money

    9.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 1 May 2024

    10
    One of the best hotel ever with a very great and excellent hospitality.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    None.. But it is very difficult to find HALAL food around..

    To be honest, I would love to say a very Big THANK YOU for preparing me the room that is so clean, tidy, spacious, it is super stunning seaview and we are able to see cable cars on our head, sea shows with musical water fountains and fireworks.. This is so beautiful though give me the best holiday vibes. Staff and hospitality is superb and delightful. Love! Love! Love! I will want to come again to stay here in the future and would recommend this hotel to others included family, friends and social networking peoples.

    Stayed in May 2024

  • Reviewed: 29 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    Location is terrific. Take a room with sea view, preferably 4th floor (that's what we had)! You'll love it! Staff is ready to fulfill any of your wishes if it is possible and will go an extra mile. Service is top notch. Our stay was very pleasant (Couple). Food and all the entertainment are right at the door step. Free cable car ticket and free water park ticket ! They have rooftop swimming pool couple streets away, it is still being built and a little under developed(March 2024), but great views from 16th floor, nice water temperature. I liked everything about this place, you won't regret it.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    All was perfect!

    Very modern, clean hotel. Staff was AMAZING. So friendly and helpful. Great location too. Will return!!

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Everything is perfect !
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything is perfect !

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Very good.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night

    The breakfast tastes good but not in buffet style. The sea view is excellent. The hotel locates near the cable car location which takes us to the Hon Thom water park.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    There’s not much facilities nearby, all shops are closed at 10pm, can’t buy anything at a store/mart, that’s a seriously big problem if you are come modern cities

    The sunset view is just breathtaking

    Stayed in March 2024

  • Reviewed: 23 February 2024

    10
    Well worth a visit
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 4 nights

    The food could have been better but that’s just our taste.

    The night market was fantastic and the fireworks were terrific.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Very helpful staff, front desk manager was really professional and offer us services around hotel.
    • Leisure trip
    • Group
    • Deluxe Double Room with Sea View
    • Stayed 3 nights

    We expected that both - a cup of coffee and juice include free breakfast menu, not only one choice.

    Stayed in January 2024

  • Reviewed: 13 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    None

    Really appreciate kindliness of the staffs and their flexibility. My family enjoyed cable car and water park with fun. The room was just as photos and clean. We really had good time at the hotel and thank you so much for the stuffs, especially for the front staff.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Excellent!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The property was clean. Spacious. Good location. Seaview room is so worth the price. Lee at the registration was our favourite. He was so helpful and informative. We could ask him anything and he will provide us with help all the time. Definitely a recommended place to stay! Hotel staffs were all so nice and welcoming.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Pillows are a bit too big and hard, so not very comfortable. All toiletries are provided, including conditioner, but shampoo is missing for some reason... More breakfast options and more than one drink (currently limited to either tea/coffee or just juice) would be nice. The description also mentions a swimming pool and a gym - no one has ever mentioned either of those at the hotel... Other than that, it's perfect. We'll definitely be back.

    Excellent staff, service, shower, beds, and sea view. All the amenities are brand new and in perfect condition. An absolutely Instagrammable location. Free cable car & waterpark tickets - totally worth the price. Free room upgrade and birthday decorations, plus complimentary fruit and nuts. Beautifully served (though not very nutritious) breakfast. A nice, clean beach is nearby, and there's also a free shuttle bus every 60 minutes to Khem Beach from a nearby square. The daily water show and the fireworks can be watched right from the room window. Outstanding!

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location to explore the very southern part of the island. Staff very nice and helpful.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Had we been informed that fireworks happens daily we won’t have missed it.

    Location, warm staff and cute room

    Stayed in December 2023

  • Reviewed: 20 January 2024

    10
    Best hotel in Sunset Town no doubt
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, overall experience was perfect

    Everything!! They even gave me free cable car ticket 🥺👏

    Stayed in January 2024

  • Reviewed: 11 January 2024

    10
    The correct place to relax. Thankful for the very supportive team
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was very supportive. I asked the hotel to prepare a nice room for our honeymoon trip. Everything was lovely. The rooms looked very new. The pool was on another building, but with a great view and with a free ride. Also the free trip with the gondola was awesome. We will come back.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    I can truly recommend this hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly and helpful staff. Great location to explore the southern tip of the island and the great Hon Thomas.water park.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    Staff traveled halfway across the island to return something we left behind.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Great location, friendly staff.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    The staff are amazing, rooms are very clean. Great wifi. Beautiful location. Everything was prefect.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights

    Nothing

    Everything

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    Roma Hotel is a clean and excellent place in Sunset Town (but make sure you know about Sunset Town before your stay).
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    None of this a knock against Roma Hotel—which is very good! But, you should know about the location. Sunset Town is a unique place. It’s a planned/resort community that is a mix of very cool attractions like a nice beach, Kissing Bridge, an incredible stage with performances and a scenic gondola to an island with a theme/water park (which is worthwhile to spend a day). When we arrived we were in awe: “what a beautiful place!”—but after a few days, realize this is a place which has not sold probably 90% of the condo dwellings in this Italian-themed, sort of ‘fantasy’ community, with almost no permanent residents. It’s a little weird. A lot of empty businesses and unoccupied apartments with a smattering of successful restaurants and businesses. It seems the pandemic was very hard on this place. There is one major issue and that is the incessant 5-6-song playlist by Queen, ABBA, “we are the world”, etc. that was on a damn-near constant loop most of the day/night. It matches the awesome fireworks display at night, but OMG, it will drive you mad if you don’t leave the area once in awhile. We were there over Christmas so maybe it was different, but after a one week stay…we were ready to never hear those songs ever again!

    Great view, nice and helpful staff, big and well appointed room, easy walk to fun things to do and restaurants, etc. The sunsets in ‘Sunset Town’ are truly legit and beautiful.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    10
    Exceptional
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was very nice especially Mr Ly.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Everything

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Nice hotel in an odd location on Phu Quoc
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't realise before booking this hotel that it is in the Sunset Town resort development. The new resort village isn't where I would choose to stay again. When we visited the area was like a ghost town.

    Lovely large and comfortable rooms. Brand new build so the facilities are exceptional. Everything was very clean and looked just as the photos show. Breakfast was ok, but it was nice that it was included.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    Best hotel ever!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    The place is extremely clean and tidy. It is located just beside the sea and you will get a perfect sunset view. They have a restaurant conveniently located at the lobby. Both Vietnamese and Western dishes are fantastic. The staff is just wonderful. They are polite and took care of all our needs.

    Stayed in December 2023

  • Reviewed: 16 December 2023

    10
    Roma hotel at sunset town
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    stayed here for two nights three weeks ago when i had five days phu quoc trip.after checked out from Duong Dong’s hotel,i booked a car with driver,and head to sunset town,it is where Roma hotel located.along the way,i bought some souvenirs also visited some interesting places.when reached at roma hotel,it was already dark.the manager offer me a free voucher to attend the famous kiss the star show on Thursday night(that day is Wednesday). she told me i can watch fireworks that night at my room’s balcony.wow,i did watch it,imarvellous,very beautiful, though not watching at the venue,still enjoyable. staffs at roma hotel very helpful. especially a male staff called Ly, on Thursday, he printed out a letter in English and Chinese,and put it on the table in my room,to remind me to watch the “kiss the star”show at night,and informed me to change the ticket at the venue counter, so impressive.when i checked out,he brought my heavy luggages to the roadside,when my driver car coming, he helped me to put them into the car, many thanks for him.i had breakfast at their restaurant, i had hu tieu ga or pho ga and iced milk coffee on the first day,and the second day,i had com tam suon bi( broken rice with grilled pork chop) and orange juice.both are local dishes,tasty,i prefer the broken rice,cuz first time,impressed with it.the room i stayed not too big,with TV,a fridge, basic toiletries, fan and aircon,the hotel provided free mineral water,they even provided fruits to their client,i ate an orange only.room and toilet are clean.there is a balcony in the room,i can see the beautiful sea view from it.i love the concept of Italian style building in the town,Roma hotel is colourful,beautiful,and just like a hotel in a Mediterranean town. i took many pics of the hotel ,also of the town.that time i stayed ,the famous cable car was under maintenance,no chance to try the world longest cable car,so sad, but i will be back to sunset town and Roma hotel again.both are highly recommended!

    Stayed in November 2023

Showing 1 – 25

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