02 Hoi Vu Street, Hoan Kiem, Hanoi, Vietnam
#308 of 867 hotels in Hanoi
Guests' ChoiceBased on 56 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.5
Value for money
8.9
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 3 June 2024
Alon
IsraelAmazing helpful and pleasant happy staff especially Alexx. he go out of their way to help with anything - sewing repairs, and even a free motorbike ride to an appointment. Very close to lake and a beautiful catholic church in the old quarter. Close to fab restaurants and great shopping. Room is adequate.
Stayed in May 2024
Reviewed: 29 May 2024
Zhao
AustraliaHotel team are honestly amazing, such great customer service. Anna saw I had travelled from the Canada on short notice so assisted me with booking the ha long bay day tour with a limousine bus which even had massage chairs. Highly recommend her to book any activities or trips from Hanoi to anywhere. The price she quoted was the same as the actual company so no extra charge. Also, the team knew I had been travelling a lot as I had been to Ninh Binh so they upgraded me to a bigger room with a bathtub and assisted with all the queries and honestly would stay here if I was ever back in the area. For the price you pay. Location is ideal. 2 min walk from the train street and it's in old quarter so 10/15 min from most sightseeing locations. Bed is comfy. Room is ok nothing too fancy but for the pricey you pay deffo worth it.
Stayed in May 2024
Reviewed: 20 May 2024
Sheryl
United KingdomThe best things about this hotel are its location, friendly & helpful staff, and comfortable rooms. With only a few days in Hanoi, the hotel proved a perfect base to explore the Old Quarter by foot. Importantly, the room was a haven to escape the heat and busyness of the city. The staff on the front desk were very helpful & knowledgable giving directions and information for exploring. They were able to book me a coach tour day trip to Nimh Bihn national park, with collection & drop off from the hotel door. Highly recommended. They can also arrange trips to Halong Bay. Transfers to the airport were also easily arranged by the hotel. The porters are extremely polite and helpful. Breakfast is a simple buffet with a good selection of cooked eggs available to order. The fruit selection was nice but the orange juice could do with improving. All in all, a great stay and lill happily return if l find myself back in Hanoi.
Stayed in May 2024
Reviewed: 19 May 2024
Jens
DenmarkThe hotel is small but very cozy, the staff is extremely friendly and attentive every time we pass through the lobby. They helped us book tour to Ha Long 2 days 1 night with the best quality and interesting street food tour.
Stayed in May 2024
Reviewed: 18 May 2024
Emma
United KingdomBeautiful location, friendly staff, delicious breakfast, they helped us book a Ha Long tour with very good quality and always discounted prices
Stayed in May 2024
Reviewed: 4 May 2024
Yulia
IsraelThe hotel located at the old street with just 7 mins walk to the lake and night market. Walking distance to nearby local street food, restaurant and also the ho kiem lake. Even located in the busy street, but the hotel is surprisingly quiet where i stay at 5th floor. Serve good breakfast with omelette, pho, fruit, bread, light salad, and few dishes that different in everyday. Clean hotel with everyday room cleaning services. They offer a 1-day Ha Long tour at a very good price and excellent quality.
Stayed in May 2024
Reviewed: 26 April 2024
David
United KingdomEverything was perfect, the room was clean, quiet and the staff were very enthusiastic.
Stayed in April 2024
Reviewed: 26 April 2024
Nadège
FranceGreat hotel with friendly staff. They also provide tours to Ha Long and Ninh Binh with excellent quality.
Stayed in April 2024
Reviewed: 3 April 2024
Hugh
United KingdomBreakfast was in a different hotel and wasn't very good
We got upgraded to a bigger room, friendly staff comfortable and clean room
Stayed in March 2024
Reviewed: 2 April 2024
Ashley
United KingdomThe hotel is clean, quiet, with a large balcony. The staff is very friendly, they always smile every time they see us. They also provide a lot of high quality and good price tours to Ha Long and Ninh Binh. Ask them about discounts
Stayed in April 2024
Reviewed: 22 March 2024
Sandra
United StatesEverything about this hotel is perfect. Room was spacious, clean. Staff very helpfull in getting us taxi to airport even they help us to book a day trip. Will definitely return to this hotel when we came to hanoi again
Stayed in March 2024
Reviewed: 19 March 2024
Maximilian
GermanyThe location is excellent. Right in the heart of old quarter and close to all the main attractions. The staff were incredible. They always greeted us with a smile, asked about our day and assisted us with booking transport and day tours. On our return to the hotel after a night away at Halong Bay, they generously provided us with a room upgrade. The interior design is beautiful, air conditioning works well and the rooms and bathrooms were clean. The bed was also super comfortable. This hotel really is value for money, and I hope to stay again some day.
Stayed in March 2024
Reviewed: 4 March 2024
Huyen
VietnamVery good location, friendly and helpful staff. They can book alot of tour with best price.
Stayed in February 2024
Reviewed: 13 February 2024
Torrillo
PhilippinesThe room is not sound proof. When you get out from your room up to the lobby, it smells like an old building. But other than that, we had a great stay.
We like that there is a safe and the bed is kung size and comfortable. We also like the bathroom and the balcony. Room is very spacious and clean. We love the breakfast buffet, but they serve it from the other hotel. We don't mind walking a bit. It was great.
Stayed in February 2024
Reviewed: 7 February 2024
Darija
CroatiaThe staff was very friendly and they let us take an extra shower twice. Once in the evening before a night train to our next destination and once while we weren't even technically staying at the hotel anymore (before going on a 2-day trip).
Stayed in February 2024
Reviewed: 7 February 2024
Andrew
United KingdomWonderful staff, friendly, cheerful, helpful. They make you feel at home. The hotel is right in the middle of the old town, restaurants and cafés right at hand. Everything in the room was spick and spam!
Stayed in February 2024
Reviewed: 5 January 2024
Juraj
Slovakiamy sister and I stayed here for a few days and it was within walking distance of everything we could need and want. The staff was very friendly and helpful. The room was super nice and comfortable..
Stayed in January 2024
Reviewed: 2 January 2024
Lauren
AustraliaStaff are friendly and really helpful. All provided service to us with hospitality.
Stayed in January 2024
Reviewed: 1 January 2024
Jeong
VietnamThe location was very convenient but the best thing about this hotel is the people. They couldn’t be more helpful!
Stayed in January 2024
Reviewed: 19 December 2023
Thai
AustraliaJust got back from Hanoi. Stayed at Lotus Boutique Hotel. Staff were friendly, helpful and efficient. Location was central. Right place to stay if you want to try street food and experience the sights and sounds. Will not hestitate to recommend this place to my friends..
Stayed in December 2023
Reviewed: 19 December 2023
Sam
JapanNothing!
The location is excellent and staff were amazingly helpful in helping us with tour trips and our arrangements. The hotel become like our home to return to. Always with friendly smiles to welcome us back!
Stayed in December 2023
Reviewed: 19 December 2023
Sam
JapanGood breakfast selection. We love the front desk staff, they made you feel so so welcoming all the time. They were very friendly and helpful. If we ever return to Hanoi we will definitely choose to stay in this hotel again!
Stayed in December 2023
Reviewed: 19 December 2023
Time
JapanThe hotel is very centre, near Hoan Kiem lake and shopping centre, very easy to get to many famous places.the staffs, especial custumer care is very excellent. thanks for nice staying. They also offer a lot of quality tours at a variety of prices.
Stayed in December 2023
Reviewed: 19 December 2023
Time
JapanWe recently stayed at Hanoi Lotus Boutique Hotel and had a fantastic experience. The standout feature was the impeccable service, particularly from reception, who ensured our stay was seamless. From organizing tours to providing a map with local attractions during check-in and answering our messages while they were off from work, they went above and beyond. The room was clean, beds comfortable, and the bathroom had complete amenities. Complimentary daily water bottles were a thoughtful touch.
Stayed in December 2023
Showing 1 – 25
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